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Hotel Blue Star Cancun

Property class: 3.5

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Photo gallery for Hotel Blue Star Cancun

A pool area with lounge chairs, a water feature, and a modern building with balconies. - Hotel Blue Star Cancun (Cancun)
A modern building with a curved facade, a central vertical window with a decorative pattern, and balconies with railings. - Hotel Blue Star Cancun (Cancun)
A modern lounge area with a central fountain, seating with a view, and ambient lighting. - Hotel Blue Star Cancun (Cancun)
A modern interior with a view of an outdoor pool area, including lounge chairs and a dining table. - Hotel Blue Star Cancun (Cancun)
A spacious indoor patio with a seating area, tables, and chairs. - Hotel Blue Star Cancun (Cancun)
You can look forward to free continental breakfast, a poolside bar, and a rooftop terrace at Hotel Blue Star Cancun. For some rest and relaxation, visit the hot tub. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with dry cleaning/laundry services and 2 bars.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

A double bed room with a wooden headboard, two bedside tables, and a nightstand.

Standard Double Room

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

A hotel room with two beds, a wooden headboard, and a large arched window with a light fixture.

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room

A bedroom with a large bed, a wooden headboard, a built-in jacuzzi, and a ceiling fan.

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Cancun, Hotel Blue Star Cancun is in the city center. Plaza Las Americas and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Visit our Cancun travel guide
Map
102 Palenque 26, Cancun, QROO, 77509

What's nearby

  • La Sagrada Familia Parish
    3 min walk - 0.2 miles
  • Plaza 28
    8 min walk - 0.5 miles
  • Cancun Cultural House
    13 min walk - 0.7 miles
  • Las Palapas Park
    16 min walk - 0.9 miles
  • Las Plazas Outlet Cancun
    17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN)
    18 min drive

Restaurants

  • Tacos Rigo
    2 min walk
  • Comida Cubana - Cocina Doña Emilda
    4 min walk
  • Assaggiare
    3 min walk
  • Santini Pizzas
    7 min walk
  • Bori Café
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Hot tub
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 11 and younger are not allowed at this property; All guests older than 11 are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 005-007-006807/2025

We should mention

This property does not have elevators
24-hour pool access
Children 11 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Blue Star Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Hotel Blue Star Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Blue Star Cancun?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Blue Star Cancun?

Check-out is at noon.

Does Hotel Blue Star Cancun provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 450 per vehicle applies.

Where is Hotel Blue Star Cancun located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of La Sagrada Familia Parish and Mercado 28. Plaza 28 and Andres Quintana Roo Stadium are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Blue Star Cancun Reviews

8.2

Very Good

8.4

Cleanliness

8.0

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 87 out of 188 reviews
Rating 8 - Good. 54 out of 188 reviews
Rating 6 - Okay. 26 out of 188 reviews
Rating 4 - Poor. 7 out of 188 reviews
Rating 2 - Terrible. 14 out of 188 reviews

Reviews

Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurant
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Philip R.

Staff is helpful
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Alenka

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice with good location in the center, though away from major touristic spots and beaches. Lovely to experience local reality. Exceptional staff members! During my stay certain maintanance works were going on.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Jacinda

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. There was a mini split and a fan, which was nice. I didn't like the shower, but my husband didn't mind it. Breakfast was good and reasonably priced. There are restaurants and shopping within walking distance. The bus is a couple of blocks away, and for 12 pesos, it will take you to the hotel zone and the beach.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Mercado 28 close by.pits of souvenir.
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

VANESSA

Liked: Cleanliness, staff & service
It was Ok. Pros: Quick check in. It has a little restaurant/cafeteria, nothing fancy but was nice to have something to eat right there. You can also enjoy the pool (the water color was questionable but it did smell clean and treated as any other pool, so not sure if was the water or just the color of the tiles etc.). Anyway we used it, and had a nice time. Cons: Nothing or not much food places at walking distance. If you have car, or are ok taking taxis etc. you’ll be ok. The room including the bathroom was a good size, but the beds were very hard and uncomfortable. We had a canceled flight and had to stay an additional night in Cancun, so we tried to pick something ‘on the cheaper side’ but with a ‘good’ review score. This has it. But, I would probably give an ‘Ok’ score instead of ‘good’. In general, I would say is good for a night, like in our case; but for more than a night or for your vacations, its a no. Major complaint was the bed. Terrible.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Mara

Liked: Cleanliness, staff & service
Good area if you want good food, walking distance to walmart and gas stations but not near beaches, was like a $8-26 uber depending on what time you order it. the walls are also thin and so are the blankets and the free breakfast was just toast and cereal. they do have other options where you have to pay. i’d say not bad and felt pretty safe walking till 10 at night just exploring. they do have a pool but the sun doesn’t really hit it.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024
Verified review

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Catherine

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Iris Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really nice just that all noise gets into the room early morning. Windows don’t close properly
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than satisfied!

Amazing place! Super nice staff & the rooms were 10/10.
Stayed 2 nights in Dec 2022
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023
Verified review

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small quaint hotel. Needs the pool repaired. No airport shuttle, i reached out but no response back from them and the phone number given on the site is not correct. Breakfast that is included is sparse but you can purchase other items. The rooms do not have a fridge, it would be nice
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Steven

Liked: Cleanliness, staff & service
We stayed overnight due to a canceled flight. The staff were friendly, and helpful in getting us airport transportation in the morning (at a reasonable rate). The room was euro-style (smaller than American hotels), the pool and bar were nice. There was some road noise, and the smell of a backyard fire from next door, but both subsided by 11pm. It definitely has a local flavor, which we very much enjoyed!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

juan

Liked: Cleanliness
Good communication
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Stanley

Liked: Cleanliness, staff & service
Air conditioner is way too loud
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Sheree

Liked: Cleanliness

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024