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Hotel Alux Cancun

3.0 star property
Hotel with a 24-hour front desk, near Plaza Las Americas

Choose dates to view prices

Hotel Alux Cancun puts visitors in the heart of Downtown's vibrant energy. The helpful staff provides tour and ticket assistance for exploring the city like a local. Travelers appreciate the practical luggage storage service and the security of a 24-hour front desk.

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

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Showing 1 of 1 room

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Room | Free WiFi, bed sheets

Room

Highlights

Air conditioning
TV
Private bathroom
Digital channels
Daily housekeeping
  • 13 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Avenida Uxmal 21 Supermanzana 23, Manzana 3, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 3 min walk - 0.2 miles
  • Mercado 23 - 5 min walk - 0.3 miles
  • Benito Juarez Municipal Building - 6 min walk - 0.4 miles
  • Plaza 28 - 13 min walk - 0.7 miles
  • Plaza Las Americas - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Subway - ‬2 min walk
  • ‪La Parrilla - ‬4 min walk
  • ‪Subway - ‬1 min walk
  • ‪Church's Chicken - ‬1 min walk
  • ‪La Casona - ‬4 min walk

About this property

Hotel Alux Cancun

Hotel near Ultramar Ferry Puerto Juárez
Close to Plaza Las Americas, Hotel Alux Cancun has plenty to offer. Guests can connect to free in-room WiFi.
Other perks include:
  • Tour/ticket assistance, a front-desk safe, and a 24-hour front desk
  • Luggage storage
Room features
All guestrooms at Hotel Alux Cancun include comforts such as air conditioning, in addition to amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers
  • TVs with digital channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Alux Cancun
Hotel Alux
Alux Cancun
Hotel Alux Cancun Hotel
Hotel Alux Cancun Cancun
Hotel Alux Cancun Hotel Cancun

Frequently asked questions

Is Hotel Alux Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel Alux Cancun doesn't offer parking.

What time is check-in at Hotel Alux Cancun?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alux Cancun?

Check-out is at 11 AM.

Where is Hotel Alux Cancun located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.3 km) from Las Palapas Park and 2.1 mi (3.5 km) from Ultramar Ferry Puerto Juárez. Benito Juarez Municipal Building and Mercado 23 are also within 10 minutes.

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Hotel Alux Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 111 reviews
Rating 8 - Good. 42 out of 111 reviews
Rating 6 - Okay. 29 out of 111 reviews
Rating 4 - Poor. 9 out of 111 reviews
Rating 2 - Terrible. 11 out of 111 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is nice. The property is dated but a great price and comfortable. Very close to ADO bus
Stayed 1 night in Sep 2025

6/10 Okay

carlos

There are no dining options on the property, but there are plenty of local food options nearby. there is no microwave or refrigerator
Stayed 1 night in Aug 2025

10/10 Excellent

Robbie

Liked: Staff & service, amenities, property conditions & facilities
Very convenient location only meters away from the ADO bus station. Can’t beat the price and the staff was very friendly and attentive. Hot water and a fully air conditioned room is necessary in a humid place like Cancun.
Stayed 1 night in Dec 2022

6/10 Okay

John

Disliked: Property conditions & facilities, room comfort

Noisey but great location.

Very noisey. we expected some noise but this was over the top. Location is great though. Absolutely no english spoken!
Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Cleanliness
Disliked: Amenities
It was old school and an authentic experience. Don't ever let the chains take over. They Suck.!!
Stayed 1 night in Aug 2023

2/10 Terrible

Phetnikone

Disliked: Property conditions & facilities
We arrived at 11:30pm in Cancun airport and reached the hotel front door by 12:10am. No one at front desk. We can see thru the locked door. We called 2-3 times, no one pick up phone. But there was someone behind us doing a midnight delivery. He was able to text front desk and 10 minutes later a lady came to open door and check us in. If there was no delivery guy there, we would have not got in. The delivery guy had the lady cellphone #. We have front desk number. We can hear the phone rings when we call hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Eugene

Disliked: Amenities
Older property which needs updating. No amenities, and the furnishings are old. Took a long time for the water to heat up in the shower. Air conditioning works but not well. Strong smell of cleaning products. Had to pay in cash. Only positive thing is that it is near the bus station and will do for overnight.
Stayed 1 night in Sep 2023

6/10 Okay

Paulina

Liked: Cleanliness
La habitación limpia solamente el AC muy ruidoso y la TV tenía una luz muy incómoda por la noche
Stayed 1 night in Nov 2025

6/10 Okay

Alejandra

Disliked: Staff & service
Terrible, es pago al llegar donde forzada ente es efectivo. Llegue 11.30pm, no hay cajeros o bancos cerca, pague en dólares y no anexo el monto qué me cobro a mi recibo. Llame en 2 ocaciones para ver disponibilidad y otra para avisar que estaba en camino. No se me notifico que solo es efectivo, así pude haber pagar otro viaje al uber para un cajero a retirar.
Stayed 1 night in Sep 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
La habitación estaba bien, está bien ubicada.
Stayed 2 nights in Jul 2025

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estancia agradable.
Stayed 1 night in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Jun 2025

8/10 Good

Hugo

Liked: Staff & service, amenities
el aire acondicionado muy ruidoso y la tv no encendio
Stayed 1 night in May 2024

2/10 Terrible

Cesar Alfonso

Disliked: Cleanliness, amenities, property conditions & facilities
Está cerca de la central pero no había agua caliente, solo fria y bien fria, no volvería a hospedarme a menos que no encontrase otra opción
Stayed 1 night in Jan 2024

2/10 Terrible

MARCIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não compensa

Queria apenas um hotel ao lado do terminal ADO. Objetivo atingido, mas este hotel é muuuuito ruim. Atendimento péssimo, com os funcionários atendendo sem vontade, quarto ruim. A noite o barulho da rua não para, com polícia, alarme, gritaria, etc. Se tivesse que ficar por aqui de novo escolheria outro hotel. Ah, só aceita pagamento em dinheiro.
Lobby
Não sei o que é essa área. Imagino que deveria ser uma sala para comer.
Stayed 1 night in Dec 2023

10/10 Excellent

Riquelmis

Disliked: Cleanliness
Ahi cucarachas en el baños
Stayed 3 nights in Nov 2023

2/10 Terrible

Cynthia yaylen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No se puede pagar con tarjeta
Stayed 1 night in Oct 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay papel de baño, la sabana de una cama manchada, la chica de recepción muy lenta
Stayed 1 night in Sep 2023

8/10 Good

Arafat

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien por el precio pagado!
Stayed 1 night in Jun 2023

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno 1. Agua caliente 2. Internet 3. Aire acondicionado
Stayed 1 night in Aug 2022

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifico

Buena ubicación en el centro de la ciudad
Stayed 4 nights in Aug 2022

10/10 Excellent

jose juan

Liked: Staff & service, property conditions & facilities, room comfort

La ducha

Todo excelente hasta que entras a la ducha, esta se encontraba bastante sucia y hasta con cabellos en la coladera, me dio asco meterme a bañar
Stayed 2 nights in Jun 2022

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located at convenient place around transportation specially ADO and shopping places. The only thing it wasn't too much hot water.
Stayed 2 nights in Apr 2022

4/10 Poor

nabil

Disliked: Staff & service
bien
Stayed 1 night in Mar 2022

4/10 Poor

Yolanda

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room is large and clean. Overall it was a good deal. Served its purpose. I have a bad knee and I was on the second floor and there is no elevator.
Stayed 1 night in Mar 2022
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Policies

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