See all properties

Grand Oasis Palm - All Inclusive

Property class: 4.5

Choose dates to view prices

Photo gallery for Grand Oasis Palm - All Inclusive

A coastal hotel with a beach, water activities, and a marina. - Grand Oasis Palm - All Inclusive (Cancun)
Property video
A tropical resort pool area with statues, palm trees, and a clear blue sky. - Grand Oasis Palm - All Inclusive (Cancun)
An aerial view of a beach resort with a dock, boats, and a sandy beach with umbrellas. - Grand Oasis Palm - All Inclusive (Cancun)
A beach bar with a thatched roof, white lounge chairs, and a palm tree. - Grand Oasis Palm - All Inclusive (Cancun)
Close to Langosta Beach and Playa Tortugas, Grand Oasis Palm - All Inclusive provides a free breakfast buffet, a marina, and a swim-up bar. Treat yourself to a body treatment, a manicure/pedicure, or a body wrap at Sensoria Spa, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Enjoy the health club, as well as activities like volleyball and kayaking. Stay connected with free WiFi in public areas, and guests can find other amenities such as a beach bar and a terrace.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Parking included
  • Restaurant

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Suite

A hotel room with a large bed, a TV, a desk, and a view of the outdoors.

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

A hotel room with a large bed, a TV, a desk, and a view of the outdoors.

Superior Room

8.4 out of 10
Very good
(8 reviews)
  • Lagoon view
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

A large bed with striped bedding, a bedside table with a lamp, and a view of the sea.

Standard Limited View

7.0 out of 10
Good
(38 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Located on the beach, Grand Oasis Palm - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Playa Tortugas. Traveling with kids? Don't miss West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Take an opportunity to explore the area for water adventures such as snorkeling and other activities like golfing. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    1 min walk - 0.1 miles
  • A colorful tower with a flower-like design against a clear blue sky.
    Escénica Tower
    3 min walk - 0.2 miles
  • A beach with people swimming and relaxing, umbrellas, and a pier in the background.
    Langosta Beach
    11 min walk - 0.6 miles
  • A pier with a thatched-roof building, a tall metal structure, and a sailboat in turquoise waters.
    Playa Tortugas
    13 min walk - 0.7 miles
  • A beach with palm trees, thatched umbrellas, and a building with red and white stripes.
    Las Perlas Beach
    5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    32 min drive

Restaurants

  • Boost Pool Bar
    11 min walk
  • Starbucks
    12 min walk
  • La Trattoria
    4 min walk
  • La Palapa
    4 min walk
  • Spoon
    6 min walk

Similar properties

A resort pool area with multiple pools, palm trees, and a view of the ocean at sunset.
The Grand Oasis Cancun - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
6.2 out of 10, 2,157 reviews
The Grand Oasis Cancun - All Inclusive
Compare similar properties

Property amenities

Restaurants on site

  • Cocoa
  • Los Agaves
  • Makitaco

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.52 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit

Frequently asked questions

Does Grand Oasis Palm - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Oasis Palm - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Oasis Palm - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Oasis Palm - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Oasis Palm - All Inclusive?

Yes, the property is all-inclusive. Activities include kayaking, soccer, aerobics classes, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Grand Oasis Palm - All Inclusive Reviews

7.0

Good

7.4

Cleanliness

7.0

Amenities

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 350 out of 1051 reviews
Rating 8 - Good. 215 out of 1051 reviews
Rating 6 - Okay. 192 out of 1051 reviews
Rating 4 - Poor. 95 out of 1051 reviews
Rating 2 - Terrible. 199 out of 1051 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean and staff helpful.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room , friendly Staff , good food and service , we plan to go back soon it was nice vacation Thanks for everyone in the Hotel and the staff.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay there and was pleasantly surprised to be upgraded to the Sens upon my arrival, which made me very happy. While the buffet food was not the best, the specialty restaurant's food was amazing. Overall, my stay was good. However, I will not be returning because of issues with some other guests. I accidentally left my bag in the restaurant one night, and when I got it back, I discovered my money had been stolen, which was a significant inconvenience.
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice resort and friendly staff. Downside is the large children’s area is tucked away within the kids club area do there is almost zero seating near pools
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The food was bland and average at best. Drinks were really good.
Stayed 4 nights in May 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
The staff is friendly and wait service is super nice but the food was terrible! Rooms very outdated. Def would not go back.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, travelled with young kids and had so much fun. Love to stay again. Thanks
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! Wonderful restaurants and amenities. I can't wait to go back!
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable rooms, great facilities (pools, bars, restaurants), beautiful beach and water. Food was consistently good.
Stayed 6 nights in Jan 2026
Verified review

6/10 Okay

The food was great, people were nice. We actually stood at TheSens
Stayed 7 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were lovely . My son sprained his ankle while here so it wasn’t the greatest holiday . There needs to be way more food options that are easier to access . Cancun was lovely and I can’t wait to come back ( without kids)
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one of the spas had warm water, and rest were cold, and we found out when we got there that the spas were not included in your all-inclusive package. The staff was very friendly and helpful. The parking was satisfying too.
Stayed 7 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Staff & service
The beach is beautiful my kids really enjoyed it but the staff is extremely rude, always giving attitude or given faces when you ask for something.
Stayed 15 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No ocean view. But nice view. Staff are excellent and always there to help. Room was clean and always topped up .
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were ok, there were some stains on the walls.I didnt enjoy the food, very bland not alot of options. very hard to get reservations at resteraunt. property was beautiful and although i paid to stay at the grand oasis they put me at the sens and stated that i had been upgraded. So i wonder how were the rooms better, compared to what i paid for. Overall i think there could be more resort activities, me and my 9 year old son were kind of bored. Beach and pool were amazing.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service
This place shines in its cleanliness but thats about as far as the good service goes the food made me and the family sick and the workers lie to try and get you to agree then dont follow through with any promises wouldnt waiste your time here unless saving money is worth the headache constipation and stomach aches
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back in a heartbeat! Con’s: Check in was weird because I booked it here on Expedia but they “upgraded” me to the newer part of the resort where my band didn’t work in any of the restaurants on that side but it got me everything in the area where I booked. Anytime I ordered a drink I’m not totally sure they understood what I was saying and just gave me what they thought I was saying. There wasn’t anything to do really after the pools closed at 8pm. They had shows like once a week so that was disappointing. Pros: we didn’t have to wait until 3 to have access to the resort just the room which was nice after a morning of traveling, our shower was flooding and they fixed it promptly, when booking excursions they were helping finding transportation, they have an app that shows you what is open when and a schedule for activities happening throughout the day, the food was great, the people were so nice! It was my first resort and worth every penny!
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
I was disappointed with my experience at this hotel. Although it was advertised as all-inclusive, many items and services required additional charges that were not clearly explained beforehand. Another major issue was the dining situation. Most of the restaurants were closed during our stay, and only one restaurant would be open at a time. Because of this, it was always overcrowded, with long waits and limited seating. Since there were not many guests at the hotel, everyone would try to eat at the same place when it opened, making meals stressful instead of enjoyable. I expected more dining options and better availability from an all-inclusive resort. Unfortunately, the lack of open restaurants and unexpected extra charges made the experience disappointing. I would not choose to stay here again.
Stayed 5 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities
We booked at the Oasis but the rooms were sold out when we arrived to check in so they checked us in at the Sens. We got a partial ocean view which was nice but the rooms are very small, very basic. The only thing we had access to at the Sens was the pool and the coffee shop so we had to walk over to the Oasis side to access the restaurants. That was inconvenient. Don’t eat at the buffet (Bittes or Hacienda) they both are horrible! Really cheap and random food. Stick to making reservations at the restaurants those are good. Maki Taco and Cocoa were our favorite. I wish they had more activities for the kids through the day.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family-friendly hotel. This was our 2nd visit here & both times were excellent. I highly recommend making reservations at Los Agaves, Cocoa & MakiTaco for dinner. The dinner is included as all-inclusive but reservations are limited. You can book beginning at 8am 1-day in advance thru the hotel app. Bartolomé & Alfredo were top-notch waiters. Very friendly, pleasant & extremely patient with us & our kids. They made the experience a special memory. Dali, the hostess, always had a welcoming smile. The food at all three places was amazing and perfectly plated. Definitely a step above offerings at the buffet hall. The ladies at the Coffee & You coffee bar were also very pleasant & patient with the kids and I as we ordered multiple ice cream & coffee options. The hotel is conveniently located next to the port for the Ferry to Isla Mujeres which is a quick 30-minute ride for a quick afternoon trip. The pirate ship excursion included with the hotel was fun for both adults & kids. Ana was our waitress onboard & I was extremely impressed by her patience as many passengers asked for drinks & food all at the same time. She had a smile the whole time and offered to accommodate special requests. The beach water was calm & crystal clear in the mornings. It turned a little more green in the late afternoon with the heat of the day so I recommend beach-swimming earlier in the day. As others had mentioned, there are many representatives offering timeshares but staff was polite.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Parking was good. Rooms were cleaned daily. The food at the buffet was pretty blan and the same food was served at both. It is difficult to get a dinner reservation so book first thing in the morning 2 days before. There is not enough loung chairs so you will need to go down really early to get a seat. The drinks were good. I recommended bringing a large cup so you don't have to go back and forth to the bar. There really isn't anyone to bring you drinks and definitely not food. Lunch is hamburgers and hot dogs unless you go to the buffet, but you need to eat there. The experience was nice. I would recommended more activities for teens and young adults.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival they wanted an extra $600 for my 13 year old son even though I had already paid full adult price for him as required. They called the head office in Panama and everything was fine - 45 minutes later. We were traveling with another couple with a 13 year old and they had no issues with check in. This was a really negative way to start the trip. Scam? I am sure they would have taken the money if it went unquestioned. Generally great staff. Sens building is reno'd and really nice - they upgraded us as we booked with Expedia. Awesome gym for a resort. Okay beach but not nearly enough loungers - get down early to get one. Food was pretty good but Maci Taco was a disappointment.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
We were suppose to stay in the grand oasis palm and got moved to the sens because of construction. We had no problem with that. Our first room we got, the view was of a roof and that was it. We asked if we could change rooms and they moved us to another room with a beach/ pool view for $100. They are remodeling so there was construction in the hotel we were in and that was non stop. The staff were very friendly and helpful. The food was mediocre. I would give food 2.5 out of 5. They told us we would get a free breakfast and discount on the morning pirate ship if we did this meeting. The meeting ended up being a timeshare but that took 3 hours the breakfast was basically over when we got there and we didn’t end up with the pirate ship. So missed 3 hours with family. The hotel was clean coffee was good. The sens pool we loved. Oasis was good we loved sens more. The ac wasn’t very strong in our room. The WiFi would stop working randomly for hours. The beach was nice and right there. I think this hotel has tons of potential. Family friendly. Bars were great. Rooms were cleaned and stocked when needed.
Stayed 5 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
I will start off my review as it was good. The staff was absolutely amazing and very helpful and friendly. As for the hotel itself.. it’s advertised as one full resort with 7 bars and many restaurants but it is not. This hotel is connected to the Sens hotel which has more restaurants and bars and a batter pool THEY ARE NOT THE SAME just connected hotels. We tried to get into the bars and restaurants at the sens since this hotel was advertised as all in one but we couldn’t. We really only had one bar that was good but packed all the time. Our room was also within the Sens hotel pretty much so we were pretty far. Hotel is nice, smaller outside than we thought but nice beach and nice bed. Food was pretty good for the most part, pretty much the same stuff everyday. I had a great time nonetheless. Just wanted to write this so people can know this.
Stayed 7 nights in Feb 2026