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Francis Arlene - Adults Only

2.0 star property
Adults-only hotel in Isla Mujeres

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At Francis Arlene - Adults Only, discover a tranquil oasis in the heart of Centro. Unwind on the serene terrace or stroll through the lush garden, then connect with free in-room WiFi and enjoy multilingual staff assistance.

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | Free WiFi, bed sheets

Standard Room

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
Ceiling fan
Private bathroom
Toaster
Wardrobe or closet
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Free WiFi, bed sheets

Standard Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Mini-fridge
Ceiling fan
Private bathroom
Wardrobe or closet
Mobile key entry
Daily housekeeping
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

Highlights

Air conditioning
Mini-fridge
Dishwasher
Ceiling fan
Private bathroom
Microwave
Toaster oven
Cookware/dishes/utensils
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Free WiFi, bed sheets

Superior Twin Room

Highlights

Air conditioning
Mini-fridge
Dishwasher
Ceiling fan
Private bathroom
Microwave
Toaster oven
Cookware/dishes/utensils
  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Map
Av. Guerrero #7 Centro, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.1 miles
  • beach - 2 min walk - 0.1 miles
  • Isla Mujeres Cemetery - 3 min walk - 0.2 miles
  • North Beach - 5 min walk - 0.3 miles
  • Isla Mujeres Ferry Terminal - 5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive

Restaurants

  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪El Patio - ‬2 min walk
  • ‪Los Burritos - ‬1 min walk
  • ‪Aroma Isla - ‬2 min walk
  • ‪Cafe Mogagua - ‬2 min walk

About this property

Francis Arlene - Adults Only

Hotel near North Beach
Francis Arlene - Adults Only provides amenities like a terrace and a garden. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Multilingual staff, smoke-free premises, and a front-desk safe
  • Tour/ticket assistance
Room features
All guestrooms at Francis Arlene - Adults Only boast comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with showers and shampoo
  • Wardrobes/closets, mini fridges, and ceiling fans

Similar properties

Exterior
Hotel La Trigueña
  • Pool
  • Free WiFi
7.6 out of 10, Good, 44 reviews
Hotel La Trigueña

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Built in 1991
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Children 16 years old and younger are not permitted at this adults-only property

Property is also known as

Francis Arlene Hotel Isla Mujeres
Francis Arlene Hotel
Francis Arlene Isla Mujeres
Francis Arlene Adults Hotel Isla Mujeres
Hotel Francis Arlene
Francis Arlene Adults Hotel
Francis Arlene Adults Isla Mujeres
Francis Arlene Adults
Francis Arlene Isla Mujeres
Francis Arlene - Adults Only Hotel
Francis Arlene - Adults Only Isla Mujeres
Francis Arlene - Adults Only Hotel Isla Mujeres

Frequently asked questions

Is Francis Arlene - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Francis Arlene - Adults Only doesn't offer parking.

What time is check-in at Francis Arlene - Adults Only?

Check-in start time: 3 PM; Check-in end time: 8:30 PM.

What time is check-out at Francis Arlene - Adults Only?

Check-out is at noon.

Where is Francis Arlene - Adults Only located?

Located in Centro - Supmza 001, this hotel is within a 10-minute walk of Miguel Hidalgo, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and North Beach. Parador Fotográfico and Isla Mujeres Cemetery are also within 5 minutes.

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Francis Arlene - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 97 reviews
Rating 8 - Good. 45 out of 97 reviews
Rating 6 - Okay. 14 out of 97 reviews
Rating 4 - Poor. 6 out of 97 reviews
Rating 2 - Terrible. 6 out of 97 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 9 nights in Feb 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing. its not a high end hotel. for my needs was amazing. is my 2nd time staying here. Solo traveler. Internet signal could be stronger and stable but it works well. Staff is wonderful. Thanks abuelo Gerardo e to the amazing Manoel
Stayed 4 nights in Aug 2025

6/10 Okay

sandra

Disliked: Property conditions & facilities
Amazing view
Stayed 2 nights in Jan 2025

10/10 Excellent

Rick

Nice front desk staff Leana was great ! Good beds showers and Ac was amazing … Thanks all
Stayed 3 nights in Dec 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
It is a convenient safe place. Great staff. I will definitely stay there again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very safe and comfortable
Stayed 6 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple

Nice simple family owned hotel in a great spot
Stayed 2 nights in Jan 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so very friendly, nice and helpful. The property is extremely clean. They are willing to help with whatever you might need. The rooms are spacious and clean. Hotel is within walking distance of many places to go shopping, eat, etc. Would definitely recommend!
Stayed 3 nights in Mar 2025

8/10 Good

Marilyn

It is close to what we wanted.
Stayed 2 nights in Feb 2025

6/10 Okay

David

Liked: Staff & service
People were friendly and they did have a water dispenser.
Stayed 3 nights in Mar 2025

6/10 Okay

Jose

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
It’s very outdated it needs a lot of work
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Isla

Excellent location older hotel, excellent owner, Jerry. Good place to sleep shower and get cleaned up, needs a little more amenities, like towels and utensils for the kitchenette. Everything worked..ice cold air-conditioning ceiling fan for those hot humid days. We had a view, could see the ocean from the balcony. Would stay here again
Stayed 8 nights in Nov 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic! Family is super accommodating...had a slight problem with shower, but they fixed it immediately...clean, cold AC...beds Ok...perfect location for getting around the island. Will definitely reccommend this very cost effective hotel to friends!! Nothing fancy, but worth every peso!!! Gracias Geraldo!!
Stayed 7 nights in Jul 2024

2/10 Terrible

Andrego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for the whole stay
Stayed 2 nights in Dec 2024

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
No hot water. Uncomfortable beds. Not very clean. Cheap, but I guess you get what you pay for, not much.
Stayed 6 nights in Dec 2024

6/10 Okay

Leni

Disliked: Cleanliness

Love Isla

Initial confusion about paying. We thought Hotel.com quoted price was it and brought that much cash, but at reception we were asked to pay tax. However, they quickly forgave the tax. Room was comfortable, although no drawers for clothes. No coffee pot, shampoo or soap. Wifi was decent in our room. Loved the balconies in our room and the various balconies and garden around the hotel. Perfect location for us near restaurants and shopping. One block from ocean, 3 or 4 blocks from North white sand beaches. Room cleaned daily. As in many places on the island, toilet paper goes in trash, not toilet. Staff was very nice.

8/10 Good

Vaman

Liked: Cleanliness, staff & service
Cute hotel .. advertised as adults only, but we did see some kids for a couple of days, but they weren't a bother. The only issue we had was that we had the smallest room on the top floor. We are older and requested a room on lower floors on the front end of the hotel close to where four of our other friends had rooms and were told they didn't have them. We saw several folks come in after, some alone and they got rooms with two double beds while we had one double bed in a cramped room. Other than that it was fine. The sheets were clean, but the foam on the mattress could have been replaced and the floor under the bed could have been cleaned more often. We were told it had an ocean view, which it did if you sat out on a really SMALL balcony and you barely got to see the ocean past the seawall. THe owners and the family that ran the place lived on the premises and were pleasant enough. If I had to go back, I would request another room.
Stayed 7 nights in Dec 2024

6/10 Okay

Rainier

Liked: Staff & service, amenities
El precio es un poco alto para el servicio otorgado , de lo demás
Stayed 2 nights in Mar 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Nice, quaint, family-owned business. Rooms have everything you need, AC works great which helps with that Isla humidity. Located in the middle of town next to all the restaurants, bars, shopping, and most important the beach! All within short walking distance. Make sure to go Al Natural for the best Al Pastor tacos you will ever have and stop into the market down the street for authentic food stalls and refreshing juices. The wifi was a little spotty but I wasn't in my room for most of my stay. I also had a small leak in my bathroom ceiling above the sink. They were able to fix the next day and were willing to move me if it didn't get better. I would definitely stay here again.
Stayed 6 nights in Dec 2024

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar limpio muy colorido, atención por parte del personal muy bien, por el precio la habitación es muy amplia y con cama doble, me gustó mucho y auna calle del mar abierto
Stayed 1 night in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very beautiful place very close to the water and beach. Was in a very comfortable room and there was plenty of service when needed. Great location to the action as well
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place in a very good location within Isla Mujeres. All of the touristy areas are within walking distance, and if you want to rent a golf cart, you can do that within walking distance as well. The room was spacious and included everything we needed.
Stayed 1 night in Mar 2021

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sucio, apestoso.

Sucio, viejo, camas incómodas, lleno de zancudos, mal olor impregnado en las camas, sábanas y cuartos. Los baños son lo peor, hasta después de que te lavas las manos sale mal olor del lavadero. El personal es atento, pero eso no cambia la apestosa y pésima situación del hotel. Me sentí engañada por el puntaje que tiene, pues no lo merecen para nada, no nos cambiamos de lugar porque ese día hubo lluvia fuerte y tormenta y estaba con mi mamá y mi abuelita que tenían miedo y no quisieron salir, estaban muy incómodas, no pudieron dormir por el mal estado de las camas y el mal olor, así que nos fuimos día siguiente a un hotel con casi el mismo puntaje y menos precio pero mil veces más limpio, cómodo y céntrico y nos quedamos 4 noches ahí. De verdad que este lugar no llega ni a 2 puntos, por el tipo de infraestructura.
Stayed 1 night in Feb 2021

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No volvería nunca: sucio, mal olor, viejo.

El personal es amable; sin embargo, la infraestructura es pésima. Nos dieron la habitación 216 y 211, si mal no recuerdo, y las habitaciones tenían un mal olor cuando entrabas como una combinación de viejo, húmedo y olor de desague. Luego descubrí que parte del olor venía del baño, el inodoro estaba malogrado y no se jalaba bien la llave, no había agua caliente y ese día había tirmenta y hacía frío, cuando abrí la ducha y el agua fue pasando por el desague comenzaba a salir un pésimo olor. La cabecera de la cama estaba oxidada y sucia, llena de polvo, la parte de abajo del colchón que era como otro colchón estaba toda sucia y con manchas, teníamos refri pero olía mal y no lo usamos. Las camas superincomodas al igual que las almohadas. Una de mis almohadas olía mal, y en los cajones de la mesa de noche habían papeles y hasta un chicle, supongo del huésped anterior. En fin no valía para nada el precio, pues al día siguiente me mude a otro hotel millón de veces mejor y más limpio por casi 10 dólares menos. No entiendo cómo puede tener este puntaje o comentarios a menos de que sean falsos, porque siempre elijo hoteles de precio y puntaje similar y nunca me había tocado algo parecido a eate hotel, que ni siquiera debe llamarse hotel, es como una posada, pero muy sucia. La otra explicación puede ser de que como los que atienden son super amables, da pena decirles lo mal que está el establecimiento, pero de verdad que la infraestructura es pésima.
Stayed 1 night in Feb 2021

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was wonderful. The family that owns and operates the hotel are very accommodating. My sister and I would highly recommend the Francis Arlene to all looking for a great place to stay while visiting Isla
Stayed 5 nights in Oct 2020
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Policies

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