Vacations Close To Holbox Baseball Park

Staff were friendly and helpful. Food was excellent, but does get a bit repetitive if staying more than a few days.

Absolutely stunning property, stunning views, and the most accomodating staff! There were so many tiny details that made such a big difference, and people like me who appreciate those types of things will truly enjoy themselves here!

Visito Cancún cuatro o cinco veces al año porque tengo familiares aquí. Lamentablemente, mi experiencia en RIU Palace Península ha sido horrible en cuanto al servicio. Las instalaciones son preciosas y están muy limpias, pero la atención deja muchísimo que desear. En una ocasión, en el bar, pedí agua y nunca me la trajeron; mi esposo tuvo que buscarla. Al solicitar el menú, nos explicaron las reglas de una manera muy desagradable. No molestan las reglas, sino la falta de educación al comunicarlas. Pagamos TRES habitaciones para nuestra familia y, además, varios day passes para otros familiares. Lo peor ocurrió cuando algunos subieron a nuestra habitación para cambiarse. La supervisora del front desk manejó la situación de forma muy desagradable, habló mal a mi esposo y hasta colocaron seguridad en el elevador para impedirles subir. Entiendo las restricciones del day pass, pero existen maneras respetuosas de hacerlas cumplir. Nadie nos regaló estas vacaciones. Pagamos todo para disfrutar en familia, no para recibir malos tratos. Quiero reconocer a Alex, un señor brasileño que ayuda con las maletas. ¡Excelente persona! Ojalá hubiera más empleados como él. No recomendaría este hotel ni volvería a hospedarme aquí. Respeto las experiencias de otros, pero la nuestra fue decepcionante. Un hotel de cinco estrellas no se mide solo por sus instalaciones, sino también por cómo trata a sus huéspedes.

Room upgrade was nice! About food i would give them 2/10.

My husband and I chose this resort based on the reviews, and I’ll admit we were both a little nervous at first. However, as soon as we arrived, we were able to relax and enjoy our vacation! The staff was amazing, the room was beautiful, the amenities were great, and the food was absolutely delicious. Our only disappointment was the ocean water, but that was due to the time of year we chose to visit. Other than that, our experience was AMAZING! We truly enjoyed our stay and would definitely recommend this resort to others!

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.