6/10 Aceptable
Tomi
Viaje familiar
5 dic. 2025
Le gustó: Servicio y personal y servicios
Our overall experience was okay. Staff was generally friendly with a few that really stood out as stellar shining stars.
However, with the amount we paid, we do not feel we received our money’s worth. We booked a deluxe king suite for more space as we are a family of 4, kids ages 11 and 16, and the hotel expected for all of us to sleep on 1 king bed. We clearly booked for 4 people, there was no error on our part. The extra beds for the kids cost us an additional $50 CAD/day for our 10 night stay. Right from the beginning, it didn’t set us up in a positive manner.
Our breakfast was included in the pricing, however everything else comes at top price premium! With the resort being far away from Nah Trang (you pay around $50 CAD round trip), you are essentially forced to eat on resort. Pricing to eat out is comparable to Canadian pricing. Alcohol drinks also being about $10 per drink.
Food aside, one small load of laundry cost us $100!!!!
Pool activity rentals (water guns and scooters) were $30-$40 for a half hour.
The rooms look generally clean but as you start taking a closer look, garbage cans are dirty on the outside, shower corners dirty, surfaces are not generally to most meticulously cleaned.
We had such high expectations as the photos give off such a luxe look. We felt like cash cows the entire trip with everything costing such a fortune. Would not stay here again and feel disappointed in the amount we spent money and the lack we received in return.
Tomi
Se hospedó 11 noches en noviembre de 2025
