Extremely disappointing stay. We will not return to Fergus Style Tobago or another Fergus property.
We were talked into upgrading to a room with a private rooftop sun lounge and jacuzzi. The rooftop was nice, but the actual room was shockingly small—barely enough space to move around or open and unpack our luggage.
The AC was completely inadequate. We sweat through the night, and when we complained, someone came to “fix” it only to give us an excuse for why it was supposedly functioning properly. The refrigerator also failed to keep anything cold, and incredibly, we were told we would be charged for ice.
Perhaps the best example of the lack of attention to detail: staff actually placed ANOTHER GUEST’S LUGGAGE INSIDE OUR OCCUPIED ROOM. Completely unacceptable and concerning from both a room-access and guest-property standpoint.
Parking was another headache. We have an EV and parked at the EV charger, which wasn’t working. With no other spaces available, staff repeatedly confronted us about parking there—as though their broken charger and lack of parking were our problem.
Between the tiny “upgraded” room, terrible AC, useless fridge, charging for ice, broken EV charger, parking arguments, someone else’s luggage being put in our room, and poor attention to detail, this was nowhere near the experience we expected.
Mallorca has far too many excellent hotels to settle for this. We won’t be back.