“Pros:
* Amazing location with beautiful views.
* Generous room sizes.
* Well-catered breakfast spread.
Cons:
* Lack of Hospitality: For a 5-star property where we booked a premium room, the service fell far short of expectations. Front desk staff were constantly glued to their screens, failing to make eye contact or acknowledge guests passing by or waiting.
* Inefficient Service: Simple tasks like printing an invoice meant standing in front of staff for up to 30 minutes while they stared at...