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citizenM Boston Back Bay

Property class: 4

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Photo gallery for citizenM Boston Back Bay

A bar area with a city view, bar stools, and a bar counter. - citizenM Boston Back Bay (Boston)
A modern building with a curved facade, large windows, and a glass entrance. - citizenM Boston Back Bay (Boston)
A modern cafe with a checkered floor, wooden tables, and a variety of food and drink options. - citizenM Boston Back Bay (Boston)
An outdoor seating area with a green sofa, a blue chair, and red chairs. - citizenM Boston Back Bay (Boston)
A modern lobby with a blue sofa, colorful ottomans, and a large window with a city view. - citizenM Boston Back Bay (Boston)
A short walk from Fenway Park and Boston University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar, and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a red chair, and a bathroom visible through an open door.

Room, 1 King Bed

9.2 out of 10
Wonderful
(29 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a large window, a bed, and a pendant light.

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(48 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a large bed, a desk, and a view of the city through the window.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed (View)

A modern hotel room with a large window offering a city view.

Premium Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(25 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Fenway–Kenmore, a neighborhood in Boston, is home to citizenM Boston Back Bay. Fenway Park and Faneuil Hall Marketplace are notable landmarks, and some of the area's activities can be experienced at Boston Harbor and Encore Boston Harbor. Check out an event or a game at TD Garden, and consider making time for New England Aquarium, a top attraction not to be missed. Visit our Boston travel guide
Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • A sidewalk lined with brick buildings, outdoor cafes, and pedestrians.
    Newbury Street
    1 min walk - 0.1 miles
  • A city street with tall buildings, including a historic building with columns and a modern glass skyscraper.
    Berklee College of Music
    3 min walk - 0.2 miles
  • A row of historic brownstone buildings with pink cherry blossoms lining the sidewalk.
    Hynes Convention Center
    5 min walk - 0.3 miles
  • A city street with a large tree, a modern building labeled "Northeastern University," and a crosswalk.
    Northeastern University
    8 min walk - 0.5 miles
  • A cityscape with a prominent stadium, a busy intersection, and a skyline with high-rise buildings.
    Fenway Park
    10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station
    1 min walk
  • Boston Yawkey Station
    14 min walk
  • Logan International Airport (BOS)
    20 min drive

Restaurants

  • Starbucks
    2 min walk
  • The Bebop
    3 min walk
  • Chicha San Chen 吃茶三千
    1 min walk
  • Dillon's
    4 min walk
  • Sonsie
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 21.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Boston University, and Northeastern University. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Boston Back Bay Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 2379 out of 3133 reviews
Rating 8 - Good. 480 out of 3133 reviews
Rating 6 - Okay. 163 out of 3133 reviews
Rating 4 - Poor. 49 out of 3133 reviews
Rating 2 - Terrible. 62 out of 3133 reviews

Reviews

Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and great location
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location for convenience and access. The rooms were clean and good for one night stays. Great place to enjoy for a good one/two nights to spend in Boston
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent. Room was awesome, courtyard was amazing and the staff was extremely helpful. Will 100% be booking again in the future!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Colleen M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! The staff was excellent - very knowledgeable and helpful!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were small but really cute and clean. Loved all the Art and all the places to sit and relax. The location was great for walking to Restaurants, Fenway Park and Newbury Street. Would definitely stay there again!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel! Clean, comfortable and convenient 9 min walk to Fenway park. Will stay again!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Cassie Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the perfect location!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and hospitality are top notch. Checking in was a breeze.The only thing that was lacking was a more comfortable mattress.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M hotels are fun, unique places. Interesting decor, up beat vibe, clean compact room design, great for our overnight stay. Very close to Fenway park, lots of nearby food choices@
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good drinks
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book a Citizen M hotel from now on. I’ve stayed at the one in North Station and loved it there too. The rooms are great and the rooftop bar was the best I’ve been to at night.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and fresh. Very nice breakfast
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location where you can walk anywhere. Bar on the rooftop was excellent and the bar in the lobby was great too. The room is small but laid out perfectly. Can't wait to go back.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. It is clean, very modern, and high-tech.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, just a place to stay. Very nice and clean.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! In from Boston and this is where I will stay when I come back to visit again. Easy highway access and at the tip of all that Boston has to offer. The staff were very kind and helpful. The rooftop bar is the cherry on top! And definitely check out the Pink Carrot right below!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Erxynai

Liked: Cleanliness, amenities, property conditions & facilities
Great building! Great views of the city. Near to restaurants and shopping. Check in and check out are self serve. I found it very easy and fast. I didn’t have to wait in line at the front desk. The room is small and quirky, it was very roomy, modern and the bed was very comfortable.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, lots to do in the area
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy to check in and out.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jose Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service and exceptional location for areas
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self check in and hotel layout were a bit confusing. Room was tiny but nicely organized and clean.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with the a/c they moved us no problems Very friendly staff
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great common areas and two full service bars. The one thing we did not like was no cups or glasses in hotel room which made drinking water while there challenging.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Harvy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, very well located 10/10
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my time at this hotel. The staff were on point and very friendly. Looking forward to a return stay!
Stayed 6 nights in May 2026