Verified review
2/10 Terrible
Cindy
Oct 10, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What initially appeared to be an acceptable hotel quickly became a disgusting experience. The website advertises a "renovation," but it was completed 8 years ago, and the property is overdue for another.
Our room initially looked fine, but when we pulled back the sheets, there was hair all over the bed. No one answered when we called reception. At the lobby, we were told housekeeping would arrive in 5 minutes. Thirty minutes later, no one had come. Reception then sent us to housekeeping, where we were handed sheets and expected to remake the bed ourselves. The top sheet was the wrong size, requiring another trip.
There were only two towels, and the floor mat was dirty, so we had to request clean towels. There was also no conditioner in the shower. When we asked reception for some, the receptionist didn't even look up and curtly said, "We don't have any conditioner."
Throughout our stay, the staff showed little concern, barely apologized, and made no effort to resolve the problems. At checkout, the receptionist finally apologized and said she would inform management. By then, it was too late to improve our stay.
The lack of cleanliness was unacceptable, but the lack of customer service and meaningful customer recovery was even worse. I do not recommend this hotel on any level.
Cindy
Stayed 1 night in Oct 2026
