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Hilton Birmingham Metropole

Property class: 4

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Photo gallery for Hilton Birmingham Metropole

An indoor swimming pool with a glass ceiling, clear views of the outdoors, and multiple seating areas. - Hilton Birmingham Metropole (Birmingham)
Property video
A bar area with a counter, seating, and a large potted plant. - Hilton Birmingham Metropole (Birmingham)
A hotel room with a large bed, a sofa, a small table, a desk, a TV, and a window with curtains. - Hilton Birmingham Metropole (Birmingham)
An outdoor dining area with tables and chairs, a view of a modern building across a body of water, and a potted plant on the right. - Hilton Birmingham Metropole (Birmingham)
Located close to Resorts World Birmingham and bp pulse LIVE, Hilton Birmingham Metropole provides concerts and live shows, a coffee shop/cafe, and 2 bars. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to a 24-hour health club and conference space, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available

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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Room, 1 Twin Bed

A hotel room with a large bed, a flat-screen TV, a glass partition, and a view of the outdoors.

Deluxe Room, 1 Twin Bed

7.2 out of 10
Good
(27 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 1 Queen Bed, Accessible

Room

Room, 1 Queen Bed, Accessible

8.4 out of 10
Very good
(17 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a lamp, and a view of the outdoors.

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(58 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

A modern living room with a sofa, chairs, a coffee table, a flat-screen TV, and a fireplace.

Suite, 1 King Bed, Balcony

  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a round mirror, a desk with a telephone, and a wall-mounted light.

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed, Corner

A hotel room with a bed, a desk, a chair, a desk lamp, a telephone, and a framed picture on the wall.

Suite, 1 Double Bed, Corner

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed with Sofa bed

A hotel room with a bed, a TV, a small table, a sofa, and a balcony with curtains.

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

A hotel room with a flat-screen TV, a desk with a lamp, a telephone, and a wooden wardrobe with a mirror.

Room, 1 Queen Bed

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a desk, a chair, a small table, a lamp, a framed picture, and a window with curtains.

Deluxe Room, 2 Twin Beds

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds

Room

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Accessible

A hotel room with a bed, a nightstand with a lamp, and a wall socket.

Executive Room, 1 Queen Bed, Accessible

  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

A hotel room with a large bed, a desk, a chair, a lamp, and a view of the outdoors.

Family Room, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Marston Green, a neighborhood in Birmingham, Hilton Birmingham Metropole is near the airport and near a train station. Resorts World Birmingham and Bullring & Grand Central are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cadbury World. Looking to enjoy an event or a game? See what's going on at National Exhibition Centre or bp pulse LIVE. Spend some time exploring the area's activities, including golfing. Visit our Birmingham travel guide
Map
National Exhibition Centre, Birmingham, England, B40 1PP

What's nearby

  • A lakeside park with a wooden bench, a metal fence, and a modern building in the background.
    National Exhibition Centre
    7 min walk - 0.4 miles
  • Pendigo Lake
    2 min walk - 0.1 miles
  • Resorts World Birmingham
    7 min walk - 0.4 miles
  • The Vox Conference Centre
    7 min walk - 0.4 miles
  • bp pulse LIVE
    10 min walk - 0.6 miles

Getting around

  • Birmingham International Station
    18 min walk
  • Air Rail Link Tram Stop
    18 min walk
  • Birmingham Airport (BHX)
    10 min drive

Restaurants

  • Gild Lobby Bar & Lounge
    1 min walk
  • Caffè Nero
    5 min drive
  • Genting Hotel
    10 min walk
  • Zizzi
    10 min walk
  • Sky Bar & Restaurant
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 20 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brightsmith on the Water
  • The Gild

Things to do

  • 24-hour health club
  • Concerts/live shows

Family friendly

  • High chair

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 3 2026 to October 23 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Self parking fee: GBP 20.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hilton Birmingham Metropole pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of GBP 30 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 20.00 per night.

What time is check-in at Hilton Birmingham Metropole?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hilton Birmingham Metropole?

Check-out is at noon.

Where is Hilton Birmingham Metropole located?

Located in Marston Green, this hotel is within a 10-minute walk of National Exhibition Centre and bp pulse LIVE. Resorts World Birmingham and Bullring & Grand Central are also within 12 mi (20 km). Air Rail Link Tram Stop is 18 minutes by foot and Birmingham International Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Birmingham Metropole Reviews

7.8

Good

8.4

Cleanliness

8.0

Amenities

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 430 out of 1003 reviews
Rating 8 - Good. 258 out of 1003 reviews
Rating 6 - Okay. 156 out of 1003 reviews
Rating 4 - Poor. 91 out of 1003 reviews
Rating 2 - Terrible. 68 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay and having the quiet space of the executive lounge was very enjoyable with a busy hectic weekend at the NEC
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel good value for money great breakfast and comfy bed but it was a shame about the refurbishment and no swimming facilities.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, hvac worked well. Unfortunately the pool was under renovation and not open.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly and helpful. Rooms really clean. Food at the Brightside on the water was excellent. Best burger I’ve ever had. Loved the cocktails too. Will def stay again next time I come Birmingham. I’d highly recommend.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities
We planned to use the pool but it was closed. The reception staff are not very welcoming or accommodating. There was quite a big line to check in and they would just let people push in and still see to them before the others who had waited. The staff in the dining area were exceptional as always. The housekeeping staff were amazing.
Stayed 2 nights in Oct 2026
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The wait staff and food in gild were however exceptionally good. A have stayed in Hiltons the world over and this experience is not what I have come to expect from the chain.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool and lovely stay. Lovely vegan sausages provided for breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good facilities lovely breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location for NEC and good ok.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff were lovely, and the restaurant and rooms were very nice. Only major issue was that the carpet in our room was soaking wet, possibly from the previous guest or some kind of plumbing issue, and the whole room smelled of damp. Thankfully they moved us to a new room, and we had no issues after that.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The staff were friendly and helpful. Breakfast was plentiful and great quality. First class experience.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast buffet
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t be anymore helpful. Highly recommend
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very helpful staff lovely big hotel great bar and food
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is there for the NEC. It has a couple of bars one of which is over the lake. Good enough but quite overpriced in my opinion. Parking costs £30
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room, breakfast, facilities... Everything was / is good at this hotel. Have been staying for years now, and always sleep well and enjoy it!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Fabulous helpful staff, very comfortable bed, good bar and bar snacks.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast and friendly staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Nice room and enjoyed using the spa very handy to walk to the airport too
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
Nick the concierge and Fiona in the Gild bar were amazing and really helpful. We ate in the Gild bar on our second night and the food was very good. The rooms are looking a little run down but the aircon was working well and it was quiet. The swimming pool area was looking tired and the floor around the pool was exceptionally wet and slippery. Overall, good location for the NEC which was the reason for our stay.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Staff very helpful, room spotless
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities
Location is excellent with a good sized car park. Shame the room was quite poor. Aircon wasn’t working and made the stay terrible. Not what I was expecting from a Hilton.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, lively, conveniently situated. Didn’t like the rats running across the path near where the new pods are being built. Can this be addressed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable stay. With a spacious room and a delicious breakfast
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took nearly 45 minutes as there was an Elvis convention, which wasn't advertised on the website when we were booking. So there were alot of people trying to check in at the same time After check in was complete, the never of staff showed us where all the facilities were and booked us into the spa and swimming pool, which was a great enjoyment for the kids Evening meal was great. Ambiance was nice and staff were very helpful
Stayed 1 night in Jun 2026