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Quality Inn & Suites, Santa Cruz Mountains

Property class: 2.5

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Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

A hotel room with a bed, a sofa, a desk, and a chair. - Quality Inn & Suites, Santa Cruz Mountains (Ben Lomond)
A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground. - Quality Inn & Suites, Santa Cruz Mountains (Ben Lomond)
A hotel room with a large bed, a nightstand, a bedside table with a lamp, a framed picture on the wall, and a bathroom visible in the corner. - Quality Inn & Suites, Santa Cruz Mountains (Ben Lomond)
A reception area with a wooden desk, a computer, framed pictures on the wall, and a door with a sign. - Quality Inn & Suites, Santa Cruz Mountains (Ben Lomond)
A hotel room with a large bed, a desk, a chair, a small table, a mirror, and a window. - Quality Inn & Suites, Santa Cruz Mountains (Ben Lomond)
Quality Inn & Suites, Santa Cruz Mountains provides amenities like a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite King Size Bed

A hotel room with a bed, desk, chair, and a window.

Suite King Size Bed

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking

A bathroom with a sink, mirror, and storage shelves.

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a desk, and a chair.

Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a desk, and a chair.

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(24 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in Ben Lomond, Quality Inn & Suites, Santa Cruz Mountains is in the city center and on a river. Luminescence Healing Haven and Pasatiempo Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Santa Cruz Beach Boardwalk and Roaring Camp Railroads. Monterey Bay National Marine Sanctuary Exploration Center and Santa Cruz Museum of Natural History are also worth visiting. Be sure not to miss outdoor adventures like hiking/biking trails and mountain biking, or hop on a moped rental nearby and take a self-guided tour around the area. Visit our Ben Lomond travel guide
Map
9733 Highway 9, Ben Lomond, CA, 95005

What's nearby

  • A wooden covered bridge with a symmetrical wooden structure and metal beams.
    Felton Covered Bridge Park
    7 min drive - 3.8 miles
  • A tall redwood tree in a dense forest with sunlight filtering through the leaves.
    Henry Cowell Redwoods State Park
    8 min drive - 4.2 miles
  • A steam locomotive emitting smoke in a forested area with tall trees and a clear sky.
    Roaring Camp Railroads
    11 min drive - 5.1 miles
  • A beach with a cave entrance, rocky cliffs, and the ocean.
    Wilder Ranch State Park
    14 min drive - 8.5 miles
  • Luminescence Healing Haven
    7 min drive - 3.8 miles

Getting around

  • San Francisco Intl. Airport (SFO)
    78 min drive

Restaurants

  • McDonald's
    11 min drive
  • Pizza Series
    12 min drive
  • Rocky's Cafe
    6 min drive
  • Monty's Log Cabin
    8 min drive
  • Scopazzi's
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Does Quality Inn & Suites, Santa Cruz Mountains have a pool?

Yes, this property has an outdoor pool.

Is Quality Inn & Suites, Santa Cruz Mountains pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Inn & Suites, Santa Cruz Mountains?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Quality Inn & Suites, Santa Cruz Mountains?

Check-out is at 11 AM.

Where is Quality Inn & Suites, Santa Cruz Mountains located?

Located in the heart of Ben Lomond, this hotel is within 6 mi (10 km) of Luminescence Healing Haven, Felton Covered Bridge Park, and Henry Cowell Redwoods State Park. Roaring Camp Railroads and Wilder Ranch State Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Inn & Suites, Santa Cruz Mountains Reviews

8.0

Very Good

8.2

Cleanliness

8.6

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 356 out of 937 reviews
Rating 8 - Good. 330 out of 937 reviews
Rating 6 - Okay. 149 out of 937 reviews
Rating 4 - Poor. 60 out of 937 reviews
Rating 2 - Terrible. 42 out of 937 reviews

Reviews

Verified review

10/10 Excellent

Jams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant facilities.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, in a beautiful location.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

J Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located in Ben Lomond. There are a few restaurants within walking distance from the hotel. The hotel is in need of some TLC.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Midalia

Liked: Cleanliness, staff & service, amenities
Quiet space, felt safe, and decent room.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the view.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Tasha

Liked: Staff & service
Disliked: Cleanliness, amenities
The pool was so discolored no one was using it. My room had a foul odor, hairs in the bathroom. The staff were friendly and helpful. Felt like a dirty motel for $300/night.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
The rooms were clean, the staff were kind and accommodating. The pool on site was dirty and not well maintained (only criticism). Overall great place for the price.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Sierra

Liked: Staff & service
Disliked: Cleanliness
This motel worked in a pinch. Staff was friendly and accommodating. Beds were super comfortable. The room was extremely dated, and did not feel very clean - I wore socks the entire time. No fan in the bathroom meant mildew growing in many areas. The continental breakfast was basic, but included make your own waffles, fresh fruit, and some yogurt. Parking was easy early in the day. A little more challenging late in the evening. A/c worked well.
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

andrew

Liked: Staff & service
Disliked: Cleanliness, amenities
We didn't receive room service, bathroom smelled like mold and it was visible on door, bed smelled like cigarette smoke, other than that the man was very friendly and gave us extra towels, location is close to roaring camp train.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Leslie

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice little town
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service
Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities
Nice clean rooms
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very comfortable!
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Fulfilled the need. Friendly staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a small town.

Friendly service at check-in. Room was good and not too cramped for two adults and two kids. Beds were comfortable.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

John

Liked: Amenities
Perfect for us this trip. Clean and peaceful plus helpful friendly staff.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

nora

Liked: Cleanliness, amenities
Clean and good location that I want
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and AJ at the desk was very pleasant and helpful.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax and enjoy

Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, relaxing, friendly staff
Verified review

8/10 Good

Deborah L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very quiet and relaxing stay in the mountains.Accomodations were well maintained.enjoyed my stay and would stay there again
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The guy at the front desk was friendly and gave great travel recommendations. The location was fabulous for hiking and adventure. The area was cute, safe and comfortable.
Stayed 1 night in Sep 2024