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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and a fitness center

Choose dates to view prices

A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(30 reviews)

Highlights

Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Refrigerator
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 6 min walk - 0.4 miles
  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk

About this property

Otter Hotel

Upscale hotel near Upper Hot Springs
A fireplace in the lobby, a gym, and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self parking
  • An electric car charging station, a 24-hour front desk, and luggage storage
  • An elevator, multilingual staff, and smoke-free premises
Room features
All 174 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 50-inch TVs with cable channels
  • Refrigerators, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Otter Hotel?

Check-out is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mi (2 km) of Victoria Glacier and Banff National Park Information Centre. Surprise Corner and Banff Lake Louise Tourism Bureau are also within 1 mi (2 km). Banff Station is 20 minutes by foot.

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Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 944 out of 1191 reviews
Rating 8 - Good. 160 out of 1191 reviews
Rating 6 - Okay. 61 out of 1191 reviews
Rating 4 - Poor. 13 out of 1191 reviews
Rating 2 - Terrible. 13 out of 1191 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Savanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay!
Stayed 5 nights in Nov 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and the big outdoor hot tubs were amazing!
Stayed 2 nights in Nov 2025

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2025

10/10 Excellent

Hughsten

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, easy check-in and really nice hot tub area.
Stayed 1 night in Nov 2025

10/10 Excellent

Jen

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay !!
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 2 nights in Nov 2025

10/10 Excellent

Garett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and super service
Stayed 1 night in Dec 2025

10/10 Excellent

Emun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view is amazing
Stayed 1 night in Dec 2025

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, good amenities and nice and safe covered parking provided.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sokol

Liked: Amenities
Great place to stay in banff.
Stayed 1 night in Oct 2025

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back. Amenities were great and staff truly went above and beyond to make our stay memorable
Stayed 4 nights in Dec 2025

10/10 Excellent

Manpreet

Liked: Cleanliness, property conditions & facilities
Clean room and amazing amenities!
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with great staff. Food was excellent and the rooftop hot tub is amazing. We ate at Sudden Sally three times - unreal.
Stayed 2 nights in Nov 2025

10/10 Excellent

Iuliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Room was clean, staff were welcoming and helpful!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Rooms were great, hot pools were amazing with great views, and the restaurant food was top notch.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rosa M

Liked: Cleanliness, property conditions & facilities
It was an amazing experience from when I checked in to check out. Definitely would book again
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, amazing staff, great hot tubs,clean and cozy. Good folks was AMAZING.
Stayed 4 nights in Oct 2025

10/10 Excellent

Noah

Liked: Cleanliness, amenities, property conditions & facilities
Staff are amazing. Mountain view room is incredible. And the hot pools are the best in Banff bar none. Will make this the usual spot whenever we visit!
Stayed 2 nights in Nov 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere, the hot tubs were so nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Suvneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very perfect stay
Stayed 1 night in Oct 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view was beautiful and room was cleaned everyday
Stayed 4 nights in Nov 2025

10/10 Excellent

Stephanie

Beautiful hotel, very clean,Coffee was delicious!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Otter hotel in Banff. Exceptional service, great food, and beautiful views.
Stayed 1 night in Nov 2025
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