Verified review
6/10 Okay
Cassidy
Aug 14, 2026
Liked: Staff & service
The staff were super nice and helpful. We were a little disappointed in the state of the hotel as it looks a little run down. The pictures make it look nicer than it is. Our bathroom had a broken tile, and the shower layout was tight for one person and got water all over the floor.
We paid for a seaweed bath which wasn’t bad. I wouldn’t say it was worth the money. We were able to use the hot tub and sauna for free because we purchased one of the bath treatments but they charge $30 for anyone who wants access - not worth it. Two hot tubs were broken, there was no ice bath/cold plunge, it was just a bucket of cool water you dumped on yourself. We ended up cancelling our dinner reservation and eating at a pub down the street (So Yummy! It was called Quay West Ballina). I can’t speak for the food at the Ice House since we didn’t eat there. We went to the bar and had a couple drinks when we got back from our dinner down the road.
Overall, we were disappointed with the overall stay, especially after paying almost $1000 (CAD).
Cassidy
Stayed 1 night in Aug 2026



















