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Luna Azul Bacalar

Property class: 2.5

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Photo gallery for Luna Azul Bacalar

A modern building with a central swimming pool, surrounded by a well-maintained lawn and trees. - Luna Azul Bacalar (Bacalar)
A modern interior with a staircase, hanging wicker light fixtures, and a green decorative wall. - Luna Azul Bacalar (Bacalar)
A modern building with a central courtyard, a swimming pool, and a tree. - Luna Azul Bacalar (Bacalar)
Superior Room | Dining room - Luna Azul Bacalar (Bacalar)
A modern building with a flat roof, a balcony, and a well-maintained garden. - Luna Azul Bacalar (Bacalar)
Close to Laguna Bacalar Ecological Park, Luna Azul Bacalar provides amenities like a garden and a business center. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

A hotel room with a bed, a chair, a ceiling fan, and a large window with curtains.

Standard Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with two beds, a ceiling fan, a nightstand with a lamp, and a small bathroom area with a sink and mirror.

Standard Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

A hotel room with a large bed, a ceiling fan, a dining table, and a sofa.

Superior Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Carlos Salinas de Gortari, a neighborhood in Bacalar, is home to Luna Azul Bacalar . The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
Map
Calle 18, Colonia 18 de Marzo, entre avenidas 21 y 19, Bacalar, QROO, 77934

What's nearby

  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    19 min walk - 1.0 mile
  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    19 min walk - 1.0 mile
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    3 min drive - 1.1 miles
  • Zócalo
    17 min walk - 0.9 miles
  • Municipal Spa of Bacalar
    19 min walk - 1.0 mile

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    38 min drive

Restaurants

  • I Scream Bar
    14 min walk
  • Mr. Taco
    16 min walk
  • Pizzeria Bertilla
    16 min walk
  • La Guapachosa
    16 min walk
  • El Enchanto Bacalar
    16 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking (max 10 spaces per unit)

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Built in 2024
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night
  • Destination fee: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 010-007-006087/2025

We should mention

This property does not have elevators

Frequently asked questions

Does Luna Azul Bacalar have a pool?

Yes, this property has an outdoor pool.

Is Luna Azul Bacalar pet-friendly?

Yes, dogs are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Luna Azul Bacalar ?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Luna Azul Bacalar ?

Check-out is at 11:00 AM.

Where is Luna Azul Bacalar located?

Located in Carlos Salinas de Gortari, this hotel is within 1 mi (2 km) of Zócalo and Lake Bacalar. Fort of San Felipe and Municipal Spa of Bacalar are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Luna Azul Bacalar Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 41 out of 65 reviews
Rating 8 - Good. 19 out of 65 reviews
Rating 6 - Okay. 5 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 0 out of 65 reviews

Reviews

Verified review

10/10 Excellent

Heinrich

Liked: Cleanliness, property conditions & facilities
Clean room, staff is very nice, very professional. Overall great service.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Santino

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite hotel in Bacalar. Away from all the noise yet conveniently located and the staff is 👌
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Santino

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with a friendly staff. Very satisfied and well worth the price.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Rebeca

Liked: Cleanliness, amenities, property conditions & facilities
Super cute hotel. Has a parking which is a plus. Super clean and staff is very good. Recommendable
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Erika

Liked: Staff & service
Mini fridge and coffe maker
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not like the surrounding area where it is located. Not pleasant area to walk. A mechanic shop with old cars on the street. Trash, no green area at all. The fascility is nice but the neighborhood not.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Karen Mota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y habitaciones muy cómodas
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Fernanda andrea Leyva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel, ubicado a unos 10 minutos del centro personal, muy amable y adecuado a mis necesidades
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy bueno en relación calidad precio. Una de las habitaciones tenía mal olor. Lo resolvieron rápido. En la otra habitación se desprendió el céspol. Muy buena ubicación y atención.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien excelente lugar
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to have an ice maker machine. The rest is very good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Marconi Adán

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel en buenas condiciones el hotel y sus camas y climas. Y lo más importante un estacionamiento dentro del hotel para, resguardar su auto aunque no esta cerca de la laguna tiene todo al alcance
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, amenities
Hôtel très calme en bordure de Bacalar. C'était très calme, ce qui était parfait car nous étions à Bacalar lors du Carnaval qui se déroulait dans le centre. Les chambres sont grandes et disposent d'un comptoir avec un évier, ce qui était très pratique en famille pour nettoyer des biberons ou faire des petits déjeuner rapides. La piscine est au centre et il n'y a jamais eu personne qui s'y est baigné lors de notre sejour, donc ce n'était pas bruyant. Les lits sont confortables bien qu'un peu petits pour 2. Il y a des rideaux occultants, ce qu'il n'y a pas partout au Mexique. On est à 5/7 mn du centre en voiture et c'est facile de se garer dans Bacalar.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Las almuadas un poco duras para mi gusto pero todo lo demás muy limpio y buena atension
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente, sí regresaría definitivamente es encantador.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Azucena Gisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta calefacción a la alberca y dar mantenimiento a las regaderas
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Matti

Liked: Cleanliness, staff & service, amenities
Siisti ja tilava huone, josta käynti suoraan uima-altaalle, mukava henkilökunta
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy agradable, Martha es muy agradable y profesional.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación es muy cómoda y amplia, muy limpia, nos pareció muy bueno que tengan estacionamiento, el personal muy amables, atentos y muy al pendiente de los huéspedes además de que la decoración del hotel es muy bonita, sin duda volveremos!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Siegrid isaias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen valor por tu dinero.

Personal muy amable y servicial. Muy cómodo y limpio con estacionamiento. Si volveria.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Esta a 15 metros de la carretera principal y en taxi todo cerca , y baratos , 25 a 40 pesos la dejada, solo los rápidos de Bacalar a 30 minutos y 200 pesos
Stayed 4 nights in May 2025
Verified review

8/10 Good

francisco j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto es muy grande y comodo el precio es poco alto
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 2 nights in Mar 2025