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Blue Palm Bacalar

Property class: 3.5

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Photo gallery for Blue Palm Bacalar

A hammock under a wooden pergola over a swimming pool with lounge chairs and tropical plants. - Blue Palm Bacalar (Bacalar)
Property video
A corridor with a concrete floor, wooden pillars, and a bamboo ceiling. There are potted plants on the left and a water feature in the distance. - Blue Palm Bacalar (Bacalar)
An outdoor seating area with a pool, surrounded by palm trees and under a wooden roof with hanging lights. - Blue Palm Bacalar (Bacalar)
A restaurant with wooden tables and chairs, a thatched roof, and framed pictures on the walls. - Blue Palm Bacalar (Bacalar)
Laguna Bacalar Ecological Park is located near Blue Palm Bacalar, which provides free continental breakfast, a bar, and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed, Pool View

A large bed with a wooden headboard, two bedside tables with lamps, a framed picture of a pier, and a view through a window with curtains.

Room, 1 King Bed, Pool View

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

A bedroom with a wooden bed, a ceiling fan, a wall-mounted air conditioner, a painting of a peacock, and a wooden nightstand with a lamp.

Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

A bedroom with a bed, a desk, a chair, a TV, and a ceiling fan.

Room, 1 King Bed, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Pool View

A bedroom with two wooden beds, a ceiling fan, a painting, and a wooden cabinet.

Room, 2 Twin Beds, Pool View

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Pool View

A bedroom with a large bed, a desk, and a chair. There is a window with blinds and a view of greenery outside.

Room, 1 King Bed, Pool View

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

A neatly made bed with a white comforter and a single patterned pillow, flanked by two bedside tables with lamps, in a room with wooden shutters and a framed picture of a coastal scene above the bed.

Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

A bedroom with a large bed, a desk, a chair, a nightstand, and a painting on the wall.

Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

A bedroom with a large bed, wooden headboard, two bedside tables with lamps, a ceiling fan, and a large window with curtains.

Room, 1 King Bed, Pool View

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Bacalar, Blue Palm Bacalar is in the city center. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. With snorkeling, windsurfing, and fishing nearby, you'll find plenty of adventures in the water. Visit our Bacalar travel guide
Map
Avenida 5 Número 960, entre 28 y 30, Bacalar, QROO, 77930

What's nearby

  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    3 min walk - 0.2 miles
  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    5 min walk - 0.3 miles
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    6 min walk - 0.4 miles
  • Ecopark Bacalar
    6 min walk - 0.4 miles
  • Zócalo
    6 min walk - 0.4 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Restaurants

  • La Playita
    4 min walk
  • La Guapachosa
    9 min walk
  • Las Miches De La 1
    4 min walk
  • I Scream Bar
    6 min walk
  • Xoloitzcuintle Bacalar
    3 min walk

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 233 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 15 are not allowed at this adults-only property; all guests 15 and older are welcome

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Property Registration Number 001-025-000541/2026

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 15 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Blue Palm Bacalar have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Blue Palm Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Blue Palm Bacalar?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Blue Palm Bacalar?

Check-out is at noon.

Where is Blue Palm Bacalar located?

Located in Mario Villanueva Madrid, this hotel is within a 5-minute walk of Lake Bacalar and Laguna Bacalar Ecological Park. Fort of San Felipe and Zócalo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Blue Palm Bacalar Reviews

10

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 91 out of 93 reviews
Rating 8 - Good. 2 out of 93 reviews
Rating 6 - Okay. 0 out of 93 reviews
Rating 4 - Poor. 0 out of 93 reviews
Rating 2 - Terrible. 0 out of 93 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan, the owner was amazing. Lluvia the front desk lady was so helpful. Joel, the manager of the restaurant, was kind and accommodating. I would stay here as long as the staff and owner stay the same. Service was impeccable !!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Blue Palm are the absolute best and help with excellent suggestions for tours, dining, you name it. They arranged a sailing tour for me on the lagoon which was the best tour I've ever enjoyed in Mexico. The owner, Juan, informed me about the best places to visit and background info and history about the Bacalar area and the new Train Maya. The garden and pool area is restful and beautiful. The gardeners are true artists. Speaking of art, the art and decor in the hotel are unique. The included breakfast is delicious, plentiful, with many options. I highly recommend this hotel, and I will certainly return.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little hotel!! Everything was clean and thoughtful. The pool and grounds were beautiful and the staff was so kind and friendly. The restaurant that was attached had amazing food as well. We would definitely come back and stay here.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly, good breakfast, clean
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Gorgeous pool area that feels like a little tropical oasis. Quiet and peaceful. Lovely, helpful staff. The breakfast was delicious. Overall, a delightful stay!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is beautiful and grounds are landscaped perfectly with such a variety of beautiful flowers and plants. You choose the included breakfast from a menu in the attached restaurant. Each room has a nice porch with a hammock and comfortable chairs, and the chaise lounges around the pool have nice pads on them also. Nicely furnished rooms with custom built-ins.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Beautiful landscaping. Excellent food at the restaurant.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. very friendly staff. very near to the center where restaurants are and close to the lagoon as well.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent experience. I will recommend to all of my family and friends. I will come back and I will stay here again.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Beautiful boutique hotel. The most lovely and helpful staff who cannot do enough for you (had coffee delivered to my room at 4am when they found out I was having to work UK time zone). Great location, great breakfast - just stay here!
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent stay in Bacalar. The rooms are spacious and spotless, the pool is great, and the staff were incredibly helpful. The front desk gave us great recommendations for activities. Having bicycles available was super convenient. The location is perfect, right near everything. We nearly booked a much more expensive hotel outside of town and are so glad we didn’t. Staying here was far more convenient and enjoyable. Will be back for sure.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute pleasure to stay here! The most amazingly helpful and pleasant staff, great location close to water, restaurants, bars but still quiet, on site restaurant is excellent, pool and facilities are top notch. I literally can’t think of a way to recommend this place more!
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The room was comfortable and clean. We appreciated receiving lots of good information when checking in about activities, restaurants, etc. Pool was lovely to cool off in and breakfast was really good with variety. Would definitely return.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small 8 rooms perfect calm resort! Awesome breakfast included, restaurant is amazing if your want to have dinner on site (prices are good!) Not to mention, we had the best service ever! The owners are exceptional, we will come back for sure! Thank you, Patrick and Vanessa
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can thoroughly recommend the Blue Palm Hotel to anyone looking for an oasis of relaxation, good food, helpful recommendations, a beautiful pool, hammocks, free bike rental and a beautiful environment. The owners are very congenial and full of great suggestions for how to make the most of your time.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Wonderful small boutique hotel. Quiet, nice rooms, beds A/C, Large bathroom with hot shower. Restaurant on site. The breakfast that comes with the room is spectacular!! We will stay here again. TY!!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED Blue Palm! It’s gorgeous and very personal. Also it’s well appointed and the staff are extremely helpful & knowledgeable.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I’m a US citizen with a Mexican Permanente Status and while here in Quintana Roo I take side trips frequently to Bacalar and we had the most accommodating staff at the Blue Palm. I would highly recommend this resort and this is one I’ll stay at again. The absolute best breakfast in any resort in Bacalar. Sincerely JN lives in Akumal
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay in clean room with a lovely pool. Staff went above. And beyond and the Breakfast was first class.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing piece of paradise!

We had an amazing stay at the Blue Palm Bacalar! The grounds are stunning, with landscaping worthy of a botanical garden. The restaurant food is simply amazing. So delicious and beautifully served. The owners and all staff are friendly and very helpful. Our room was clean and very comfortable. I can’t recommend this hotel highly enough.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't be beat!

From the start, we had a very easy and informative check in process. We were shown to our well appointed, clean room which is situated around a gorgeous pool/courtyard area. The breakfast included is absolutely amazing! We also enjoyed a drink made with care at the bar on site. Location, grounds, and service were top notch! I would happily return!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent! Nice team, Nice location, brand new property, beautiful swimming pool and deck: I will come back 😌
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We spent a relaxing weekend at this property. The rooms were spacious and clean as well as the pool was relaxing and refreshing. The included breakfast was delicious with several options to choose from on the menu. We especially loved how close everything was including many restaurants and the Eco Park that we could just walk to instead of going in the car. The owners and staff were super friendly and helpful from the time we arrived until the time we left. We will definitely be returning.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel! We stayed for 2 nights at this small, cozy, and nice hotel and it was the right choice. The staff was super friendly, we met other guests in the restaurant and they shared us also their positive feeling about the hotel. The food was good, especially the drinks. I would like to thank the two ladies in the reception for their kindness and attention. Definitely a great place to stay in Bacalar, we felt we spent the best two nights in Yucatan there 💚
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for 4 nights for our first time visiting Bacalar and the place was wonderful. The owners are amazing and helpful as well as the staff. Everything they do here is so thoughtful. The food at the on site restaurant Mistura is amazing a d they have some many options. The included breakfast is also top notch and we tried something new everyday. They also have free bikes so it made getting around to everything so easy. Centro is just a short 5 minute bike away. We really loved the location and pool. The room was also spacious and clean. We will definitely be back!
Stayed 4 nights in Sep 2025