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Heron Hotel

Property class: 3.5

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Photo gallery for Heron Hotel

A modern lobby with large windows, a chandelier, and a reception desk. - Heron Hotel (Awassa)
A hotel lobby with yellow chairs, tables, and a reception desk. - Heron Hotel (Awassa)
A sunset view from a balcony with outdoor seating and a railing. - Heron Hotel (Awassa)
A modern hotel with a glass facade, multiple balconies, and a distinctive red and orange design element. - Heron Hotel (Awassa)
A multi-level interior with a central open space, railings, and doors. - Heron Hotel (Awassa)
Take advantage of a free breakfast buffet, a terrace, and a coffee shop/cafe at Heron Hotel. The on-site restaurant offers breakfast, lunch, and dinner. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Garden View

A hotel room with a bed, a desk, and a chair.

Standard Room, 1 King Bed, Garden View

  • Lake view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible, Lake View

A hotel room with a wooden wardrobe, a bed with white bedding, a red pillow, a nightstand with a lamp, and a pair of slippers on the floor.

Superior Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Lake View

A hotel room with a bed, two armchairs, a small table with bottles, a TV, and a desk.

Deluxe Room, 1 King Bed, Accessible, Lake View

7.4 out of 10
Good
(3 reviews)
  • Lake view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed, Accessible, Lake View

A hotel room with a bed, a desk, and a chair.

Business Suite, 1 King Bed, Accessible, Lake View

  • Lake view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Twin Room, 2 Bedrooms, Lake View, Executive Level

A living room with a television, two armchairs, a sofa, a wooden coffee table, and a small rug.

Presidential Twin Room, 2 Bedrooms, Lake View, Executive Level

  • Lake view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

About the neighborhood

Located in Awassa, Heron Hotel is in the mountains. Local points of interest include Lake Awasa and Hawassa University.
Map
Amora Gedel, Awassa

What's nearby

  • Lake Awasa
    18 min walk - 1.0 mile
  • Hawassa University
    5 min drive - 3.2 miles

Getting around

  • Awassa (AWA)
    53 min drive

Restaurants

  • Dolci Vita Resturant
    13 min walk
  • Dukamo
    2 min drive
  • Sholla Grill Restaurant
    5 min drive
  • Haile Panorama Lake View Bar
    5 min drive
  • Yemra Cafe
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite premium channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 8:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 17.0 per stay

Cribs (infant beds) are not available

Property payment types

MastercardVisa

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle
  • Rollaway bed fee: USD 17.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Heron Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Heron Hotel?

Check-in start time: noon; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Heron Hotel?

Check-out is at noon.

Does Heron Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Heron Hotel located?

Situated in the mountains, this hotel is steps from Lake Awasa and 3.1 mi (5 km) from Hawassa University.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heron Hotel Reviews

8.0

Very Good

8.4

Cleanliness

9.2

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 19 out of 47 reviews
Rating 8 - Good. 15 out of 47 reviews
Rating 6 - Okay. 9 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

Reviews

Verified review

6/10 Okay

Lajuan

Liked: Cleanliness
I like that the property was closed to the lake.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
nice place and great staff. However, i got mugged around the lake day time. not safe to walk alone
Stayed 6 nights in Aug 2024
Verified review

8/10 Good

Abonesh

Liked: Cleanliness, property conditions & facilities
Safety and quality
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff proficient
Verified review

8/10 Good

Muna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very quiet area, clean, equipped with hairdryer drinking bottle water provided every day, but no tea/ coffee facilities in room. The bathroom is ok but a little licks of water. Wonderful service staff members couldn’t do enough for you always with great smile. Will definitely go back again
Stayed 3 nights in May 2023
Verified review

2/10 Terrible

Belayneh

My booking was not honored.
Verified review

6/10 Okay

Nate

Disliked: Staff & service
When I checked in they were unaware of my reservation. I was then given a nice room - but once I had unpacked I was moved to a different room that had no lake view and was not as described.
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Isaac

Disliked: Staff & service
Property put me in a different room to the one I paid for. They refused to reimburse me for the price difference
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

YOU & YOUR THINGS ARE NOT SAFE AT HERON HOTEL!! A male member of staff let himself into my room with the pass card. I was in bed at the time. There was nowhere to lock your things in the room, so if I wasn’t in, I’m sure he would have helped himself to them. The female manager and male receptionist laughed in my face when I went down shaking from the experience. As a woman travelling alone I felt completely unsafe and at risk. When I complained to Hotels.com they equated my safety to a $5 voucher to use with them. I will NEVER book with them again. Apparently when they spoke to Heron Hotel, they denied it happened - even though I recorded the conversation - and they refused a refund, meaning I had to spend a horrible night at the hotel before I could leave the next day. The picture shows what I had to do to remotely try and protect myself and my belongings that night. It also took 4 room changes to get a room with hot water the night I checked in. Completely unacceptable, disgusting, disgraceful behaviour
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Leuk hotel oo een goede locatie
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Maria Cristina

Disliked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist laut bis in die tiefe Nacht, sowohl seitens Personal als auch der Gäste. Das Hotel ist von 2017 aber sieht es wie 40 Jahre alt aus. Die Bettwäsche werden nicht ausgetauscht sondern in allen Richtungen umgedreht. Der Boden wird schon sauber gemacht und man bekommt Seifen und Wasser jeden Tag. Leider nur äthiopische Küche zum Frühstück; ansonsten isst man Brot und Eier. Das Personal für das Frühstück ist ausreichend aber leider "eingeschlafen"; Tische nicht bedeckt, Gläser fehlen immer am Buffet und man wird nicht bedient, wenn man nicht ruft. Rezeption: leider nur eine Person spricht Englisch, der Rest sehr sehr wenig. Fernseher im Zimme: 5 äthiopische Sender und 1 für die BBC mit schlechtem Empfang (keine Premium-TV-Sender wie in der Hotel Beschreibung aufgelistet) Ein Souvenirladen habe ich nicht gesehen. Keine Safes in den Zimmern (also nicht wie in der Hotel Beschreibung aufgelistet) Kein Kühlschrank Kein Zeitungen in der Lobby Keine internationale Küche, zum Glück ist ein italienisches Restaurant direkt daneben (wir vom Hotel nicht erwähnt)
Stayed 13 nights in Jan 2024
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai apprécié le calme et la terrasse
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Mooie ruime kamers en bovenal schoon!Vriendelijk personeel en prachtig uitzicht
Stayed 2 nights in Mar 2022
Verified review

6/10 Okay

Assegid

Liked: Staff & service
The property claims its rooms to have lake view. They don't. Actually, the first night, they put me in a basement. 2nd night 2nd floor but still no lake view. I don't think anyone of their rooms have lake view. They shouldn't advertize wrongly like that. It is misleading. That being said, the staff tried to make up to the disappointment. They are very friendly and helpful.
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Peter

Liked: Staff & service
Zimmer nach vorne sind gut, sonst eher mäßig. Essen gut. Alles günstig. Ruhige Lage. war schon mehrfach dort und würde immer wieder hingehen.
Stayed 3 nights in Oct 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good and friendly staff, also they spoke English which was helpful.
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great and i will defintly recommend to family and friends
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money.
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful and helpful staff. Inviting atmosphere. Restaraunt right next door named Venezia might just be some of the best Italian food i’ve had in Ethiopia. What more can I say?
Stayed 2 nights in Apr 2021
Verified review

10/10 Excellent

Glah

Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating, I will love to stay there again.
Stayed 3 nights in Jan 2021
Verified review

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Practical and friendly

I stayed here for a couple of nights as a way to break up a long journey. It was clean, welcoming and well positioned. The water pressure and water temperature was much better than I have received in so-called 5 star places. The staff always have a friendly smile and greeting. ATM's right by the hotel, fish market and bird park 5 minutes walk, Italian restaurant next door. Perfect place for what I needed.
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Haymanot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above and beyond my expectations.

This is my second time staying at Heron hotel and The staff went above and beyond my expectations in making our stay absolutely memorable. The staff are very friendly and were accommodating to our needs. They remembered me from my previous stay and made my stay here personable. I truly recommend the hotel. It’s clean very affordable and the food is absolutely delicious. The hotel is walking distance from the lake for an early morning run or an evening walk. Thank you Heron hotel.
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant by African standards

We enjoyed our stay at the Heron hotel for a number of reasons- the location near the lake and wildlife was wonderful! The food at the hotel restaurant was usually delicious, though be prepared to wait a while longer for your meals. (This was standard across Ethiopia though.) Room amenities were nice. A fan was provided (no AC) and WiFi usually worked. Hot water was unreliable, so that was a downside. For the price- we felt it was a good deal.
Stayed 5 nights in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk, restaurant and cleaning personnel were amazing. Very friendly and professional. Only thing was shower was luke warm not hot. I would stay there again.
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staffs. We didn’t stay at this hotel because the hotel was full when we got there. They moved us to a better hotel.
Stayed 1 night in May 2019