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Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG

A spacious dining area with high ceilings, large windows, and a variety of seating options including tables and booths. - Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG (Austin)
A lobby with two armchairs, a coffee table, a map mural, and a wooden bench. - Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG (Austin)
A hotel room with a large bed, a desk, a chair, and a window with curtains. - Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG (Austin)
An outdoor patio with a sectional sofa, a small table, and a flat-screen TV mounted on the wall. - Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG (Austin)
A coffee station with two coffee machines and a variety of coffee pods and cups. - Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG (Austin)
You can look forward to a free breakfast buffet, a free manager's reception, and a terrace at Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a 24-hour gym.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room (Specialty)

A bed with white bedding and pillows against a textured wall.

Room (Specialty)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a window with curtains, and a wall-mounted artwork.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible (Communication Accessible)

A hotel room with a large bed, a desk with a chair, a window with curtains, and a wall-mounted artwork.

Room, 1 King Bed, Accessible (Communication Accessible)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a nightstand with a lamp, a telephone, and a decorative item.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

A hotel room with two beds, a nightstand with a lamp, a telephone, and a decorative item.

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible (Communication Accessible)

A compact living space with a kitchenette, a sofa, a desk with a chair, and a small table.

Suite, 1 King Bed, Accessible (Communication Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds

A hotel room with a large bed, a desk, a chair, and a nightstand.

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed

A compact living space with a kitchenette, a sofa, a desk with a chair, and a small table.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

A hotel room with a large bed, a desk, a chair, and a nightstand.

Suite, 2 Queen Beds, Accessible (Communication Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a sofa, a desk, and a window with curtains.

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible (Communication, Mobility Tub)

A hotel room with a large bed, a desk with a chair, a window with curtains, and a wall-mounted artwork.

Room, 1 King Bed, Accessible (Communication, Mobility Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

A hotel room with a large bed, a sofa, a desk, and a window with curtains.

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Communication, Mobil Transfer Shower)

A hotel room with a large bed, a desk, a chair, and a nightstand.

Suite, 2 Queen Beds, Accessible, Non Smoking (Communication, Mobil Transfer Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

A hotel room with a large bed, a desk with a chair, a window with curtains, and a wall-mounted artwork.

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Gateway, a neighborhood in Austin, Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG is in the entertainment district. The area's natural beauty can be seen at Lake Austin and Zilker Park, while Moody Theater and Austin City Limits are cultural highlights. Round Rock Sports Center and Kalahari Indoor Water Park are not to be missed. Visit our Austin travel guide
Map
10711 N Research Blvd, Austin, TX, 78759

What's nearby

  • A shopping plaza with a Talbots store, a Sephora store, and a parking lot with red curbs.
    Arboretum at Great Hills Mall
    7 min walk - 0.4 miles
  • Quarry Field
    10 min walk - 0.6 miles
  • Regal Gateway
    2 min drive - 1.2 miles
  • Shops at Arbor Walk
    3 min drive - 2.8 miles
  • Maggiano's Little Italy
    4 min drive - 4.0 miles

Getting around

  • Kramer Station
    9 min drive
  • Austin Station
    20 min drive
  • Austin-Bergstrom Intl. Airport (AUS)
    25 min drive

Restaurants

  • Chick-fil-A
    6 min walk
  • McDonald's
    7 min walk
  • The Cheesecake Factory
    14 min walk
  • Panera Bread
    17 min walk
  • Taco Bell
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 on-site accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 1 2026 to October 1 2026 (completion date subject to change). The following areas are affected:
  • Hot tub

Alternate facilities are located offsite and include:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG located?

Located in Gateway, this hotel is within a 15-minute walk of Arboretum at Great Hills Mall and Ascension Seton Northwest. J. J. Pickle Research Campus and Q2 Stadium are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Austin NW - Arboretum Area by IHG Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 719 out of 1000 reviews
Rating 8 - Good. 204 out of 1000 reviews
Rating 6 - Okay. 33 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfort great staff - the night attendant and breakfast staff
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and the property was clean.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and everything was accessible as well as the staff being helpful
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was fantastic and I highly recommend this property. The staff went above and beyond to make us feel welcome, and our room was spotless, well-maintained, and incredibly comfortable. The complimentary breakfast wasn't bad at all and offered a lot of options, perfectly complementing the excellent service and pristine accommodations.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and well kept. very quiet.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful! The hotel was well kept and had great amenities. The only thing was that the bed was a little firm for me, but overall it was a very comfortable and pleasurable stay :).
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit away from downtown, but it's only 20 minutes away, there is no $50 valet parking fee, and the surrounding area is pleasant. It also has a pool and a neat breakfast, so I highly recommend it!
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, very nice pool area with cool little alcoves for shaded conversations
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent! Great location to many restaurants and shops. Wonderful breakfast and my wife commented on how the breakfast selections and area were awesome.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, fabulous breakfast and very clean room. We really enjoyed our stay! Second year in a row. Would highly recommend staying here.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and rest staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was helpful. Breakfast was good.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved the outdoor Pavillion with TV and mini fridge. Made it a perfect family event to watch the game
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great and the hotel staff was amazing.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Room was spacious and the amenities were good. Loved being next to a Costco and a Taco Palenque the two things I need to survive a trip with kids. We’re fast to set up an unexpected crib. Would stay again, was an amazing stay for my kids as they left with little gifts from the treasure chest. Thank you for that so much!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean comfortable rooms
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Everything was clean beautiful and very helpful stuff.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great breakfast
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Nice clean stay with a great breakfast
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a clean room and liked the breakfast.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly and accommodating. The amenities are clean and everything works. I love that they have board games in the lobby area too. Will definitely be coming back.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The woman who check me in was so nice and the rooms are very clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location and was perfect for our short trip!
Stayed 1 night in Feb 2025