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Mercure Auckland Queen Street

3.5 star property
Hotel with a restaurant, steps from Queen Street Shopping District

Choose dates to view prices

Photo gallery for Mercure Auckland Queen Street

Property entrance
Reception
Individually decorated, individually furnished, desk, laptop workspace
Standard Room | Individually decorated, individually furnished, desk, laptop workspace
Exterior
Mercure Auckland Queen Street sits in downtown Auckland, offering both relaxation and practicality. Guests appreciate the convenient dry cleaning services while staying active in the round-the-clock gym. The central location makes exploring the city's landmarks remarkably easy.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Parking available
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.4 out of 10
Very good
(10 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.2 out of 10
Very good
(33 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
500 Queen Street, Auckland, Auckland, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.1 miles
  • Queen Street Shopping District - 2 min walk - 0.1 miles
  • Sky Tower - 13 min walk - 0.7 miles
  • SkyCity Casino - 13 min walk - 0.7 miles
  • Auckland Ferry Terminal - 4 min drive - 0.9 miles

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Chadam - ‬3 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Eight Restaurant at Cordis - ‬2 min walk
  • ‪Masako Sushi & Sake Bar - ‬2 min walk

About this property

Mercure Auckland Queen Street

Hotel near Queen Street Shopping District
Located close to University of Auckland and SkyCity Casino, Mercure Auckland Queen Street provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site family restaurant, Lone Star, features happy hour. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Smoke-free premises, a front-desk safe, and luggage storage
  • An elevator, a banquet hall, and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All 96 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 50-inch Smart TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

Is Mercure Auckland Queen Street pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Auckland Queen Street?

Self parking is available for NZD 35 per day. Limited spots are available.

What time is check-in at Mercure Auckland Queen Street?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Auckland Queen Street?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Auckland Queen Street located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Queen Street Shopping District and University of Auckland. Sky Tower and SkyCity Casino are also within 1 mi (2 km). Gaunt Street Tram Stop is 24 minutes by foot and The Strand Station is 26 minutes.

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Reviews

Mercure Auckland Queen Street Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 232 out of 426 reviews
Rating 8 - Good. 137 out of 426 reviews
Rating 6 - Okay. 37 out of 426 reviews
Rating 4 - Poor. 12 out of 426 reviews
Rating 2 - Terrible. 8 out of 426 reviews

Reviews

10/10 Excellent

Travel

Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025

8/10 Good

Micheal

Liked: Amenities
Friendly helpful staff
Stayed 1 night in Sep 2025

10/10 Excellent

XIN NIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to everything
Stayed 1 night in Jul 2025

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bedding, clean sheets enjoyed our upgrade
Stayed 5 nights in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Good for the price and very convenient location.
Stayed 2 nights in May 2025

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and bathrooms were great. Beds comfortable.
Stayed 2 nights in Jun 2025

6/10 Okay

Christina

Liked: Cleanliness
Hotel is okay, if you have a vehicle AVOID this hotel. We overestimated the reviews about parking and was horrible. There are better hotels with more convenient, comfortable and easy for parking. Everything was clean, rooms were nice but unfortunately our shower had mold everywhere. I always rent cars when visiting so definitely not staying here because of that reasoning.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in May 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, friendly helpful staff, car park very tight and small. Well priced for the area.
Stayed 1 night in May 2025

10/10 Excellent

Gryphon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Came to celebrate my birthday and the staff organised sparkling wine and balloons to be delivered which was much appreciated. Room was cosy, but very comfortable for the 3 nights we stayed. Highly recommend and definitely worth the rate we paid
Compliments from the hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Yvette

Great price, location and service for your Auckland stay! Our third time staying at the Mercure. The car parking is tight! But so worth the extra cost if you are travelling with a vehicle.
Stayed 1 night in Jul 2025

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities with amazing staff and service.
Stayed 4 nights in Mar 2025

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable, clean with a very friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for work, and was really impressed. It was just one night, but I wish it was more. Breakfast - I was a little disappointed when I booked when it said “contextual breakfast” but, when I got down for breakfast it was a full cooked buffet PLUS continental. Seriously impressed. The room was clean, well presented and spacious. Location was great for pick up and drop off. If you want a great central location, friendly staff and a great breakfast, this is the place.
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Practical location but expensive parking. Hotel itself seemed a bit outdated but our room was nice and comfortable. Breakfast was comprehensive and good!
Stayed 2 nights in Jun 2025

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Auckland weekend

It was a short stay but it made us wish to come back.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shazil

Liked: Cleanliness, staff & service, property conditions & facilities
shopping and room is very clean room
Stayed 1 night in Jun 2025

8/10 Good

Marek

Liked: Cleanliness, staff & service
Pros - easy and early check in. Close to CBD, bus station just outside the hotel. Good size room, good size shower. Comfortable bed. Cons - tiny reception, some cobwebs on the ceiling, staying on first floor actually means you feel like you are in the basement, squeeky bathroom door wake other person up in the middle of the night, absolutely terrible and small fridge Result - good value for money, hotel can do better if maintained and run with more care about customer experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always. Staff great. Room great. Lonestar great.
Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Auckland Overnight

Convenient for the cruise terminal. Comfortable and well serviced
Stayed 1 night in Feb 2025

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was an amazing stay
Stayed 1 night in Feb 2025

8/10 Good

kevin

Liked: Cleanliness, amenities, property conditions & facilities
i enjoyed the peace and quiet of the room and the bed was super comfy i do how ever have a bit of a let down there was only one toilet roll for three of us over our stay it would have been nice to have not to ask for more lol but aside from that i was happy with our stay cheers
Stayed 2 nights in Jun 2025

8/10 Good

kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room, staff was lovely.
Stayed 1 night in Jan 2025

8/10 Good

Rosemarie

Liked: Cleanliness, property conditions & facilities
Great bathroom
Stayed 2 nights in Mar 2025

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