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Fenix Bom Retiro

Property class: 2.5

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Photo gallery for Fenix Bom Retiro

A historic building with a prominent clock tower, large arched windows, and a symmetrical facade. - Fenix Bom Retiro (São Paulo)
A building with the inscription "PINACOTECA" on its facade, featuring classical columns and a large urn on the upper level. - Fenix Bom Retiro (São Paulo)
A spacious dining area with high ceilings, large windows, and a city view. - Fenix Bom Retiro (São Paulo)
A reception desk with a wooden finish and a digital clock displaying time in São Paulo and New York. - Fenix Bom Retiro (São Paulo)
A neatly arranged bedroom with a bed, a bedside table, a wardrobe, and a framed picture on the wall. - Fenix Bom Retiro (São Paulo)
Located close to Pinacoteca do Estado Museum and Shopping Center Norte, Fenix Bom Retiro provides free continental breakfast. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

A neatly arranged bedroom with a bed, a bedside table, a wardrobe, and a framed picture on the wall.

Standard Double Room

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

A hotel room with two single beds, a wooden wardrobe, and a nightstand.

Standard Twin Room

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

A bedroom with a bed, a TV mounted on the wall, a wooden desk, and a bathroom visible through an open door.

Standard Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Triple Room

A hotel room with two beds, each with a patterned bedspread, a wooden nightstand with a remote control, and a white curtain.

Junior Triple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Economy Twin Room

A bedroom with a bed, a TV mounted on the wall, a wardrobe, and a small refrigerator.

Economy Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

A hotel room with a bed, a desk, a TV, an air conditioner, and a wardrobe.

Family Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Triple Room

A bedroom with a bed, a desk, a chair, a television, and a door.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Located in Bom Retiro, a neighborhood in São Paulo, Fenix Bom Retiro is in a shopping district and near a metro station. Travelers eager for a bit of culture can stop by Pinacoteca do Estado Museum, while those who have shopping on the agenda may want to visit Shopping Center Norte and Paulista Avenue. Check out an event or a game at Expo Center North, and consider making time for São Paulo Zoo, a top attraction not to be missed. Visit our São Paulo travel guide
Map
Rua Prates 324, São Paulo, SP, 01121-000

What's nearby

  • A historic building with large columns and a sign that reads "PINACOTECA".
    Pinacoteca do Estado Museum
    8 min walk - 0.5 miles
  • A large, ornate concert hall with tiered seating and a central stage.
    Sala São Paulo Concert Hall
    11 min walk - 0.6 miles
  • A busy street with a sign indicating '25 de Março' and 'Rua Vinte e Cinco de Março'.
    Rua 25 de Marco
    14 min walk - 0.8 miles
  • Rua Três Rios
    2 min walk - 0.1 miles
  • Rua Jose Paulino
    2 min walk - 0.1 miles

Getting around

  • Luz Station
    8 min walk
  • Tiradentes Station
    8 min walk
  • São Paulo (CGH-Congonhas)
    21 min drive

Restaurants

  • Restaurante Santa Rosa Do Bom Retiro
    3 min walk
  • Boamesa Bom Retiro
    3 min walk
  • Choyee
    3 min walk
  • Mercearia do Chopp
    1 min walk
  • Han Kang
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Is Fenix Bom Retiro pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Fenix Bom Retiro doesn't offer parking.

What time is check-in at Fenix Bom Retiro?

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM. After-hours check-in is not available.

What time is check-out at Fenix Bom Retiro?

Check-out is at noon.

Where is Fenix Bom Retiro located?

Located in Bom Retiro, this hotel is 0.4 mi (0.7 km) from Pinacoteca do Estado Museum and within 3 mi (5 km) of Shopping Center Norte and Expo Center North. Paulista Avenue and Nubank Parque are also within 6 mi (10 km). Tiradentes Station is 8 minutes by foot and Luz Metro Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fenix Bom Retiro Reviews

7.8

Good

7.6

Cleanliness

7.6

Amenities

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 123 out of 304 reviews
Rating 8 - Good. 69 out of 304 reviews
Rating 6 - Okay. 64 out of 304 reviews
Rating 4 - Poor. 26 out of 304 reviews
Rating 2 - Terrible. 22 out of 304 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Average is good
Stayed 4 nights in Feb 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheiro ruim n9 quarto Não toalha de rosto
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Acho que o café da manhã precisa melhorar.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muito bom pra resolver as coisas nas proximidades. Dormi bem, preço muito bom, café da manhã bem farto!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe de funcionários ótimos, café da manhã muito bom.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muito bem atendido, otima localização.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã muito bom Cama muito boa Roupa de cama limpa
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Quarto limpo Bom atendimento
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei, pelo valor pago, café da manhã básico mais bom, localização excelente pra quem vai ao bom retiro
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Hotel padrão construtivo é mobiliário mais velho (atende pelo custo benefício), entretanto, banheiro c/ cheiro de urina e mofo durante toda a estadia, mesmo pedindo p/ reforçar a limpeza
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto estava extremamente cheiroso, bem limpinho, a equipe foi muito educada, ja é a 3° vez que me hospedo e sempre é uma ótima experiência
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
É um hotel bem simples que deixa muito a desejar desde sua estrutura de recepção elevador quartos banheiros até café da manhã isolamento acústico camas cobertores etc Precisa urgentemente de uma atualização e melhorias em todos os níveis Na verdade só vale pelo custo benefício e a localização dependendo do que vá fazer por ali Enfim é sofrível nem estacionamento oferece prepare se !
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi uma boa experiência, o café da manhã estava bom e o quarto limpo.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, quarto limpo e organizado, atendimento e funcionários atenciosos, café da manhã muito bom e com uma vista maravilhosa.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é bem localizado, mas a camareira não arruma os quartos, e a reposição dos itens do café da manhã é muito demorada.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendeu minhas expectativas
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Estadia na média
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top demais tranquilo sem problema nem um tudo ótimo
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
A limpeza nao passou no meu quarto nesses 3 dias que fiquei.
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Fiquei hospedado 4 dias e todos eles o hotel sem internet. Inadimissivel… todos os dias tive que ficar pedindo toalha pois estávamos em casal e só colocavam uma. Pedi troca de quarto por me colocaram embaixo da cozinha onde tinha barulho a partir das 4 da manhã …. O quarto q estava o box do banheiro vazava água para dentro do banheiro… sinalizei mas mexeram e não resolveu… café da manhã pobre, limitado e todos os dias a mesma coisa… já fiquei hospedado lá por diversas vezes sempre teve problemas a hospedagem é simples mas é funcional.. Mas desta vez foi péssimo e caiu muito o suporte e serviço do hotel. Na próxima não fico mais lá
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Disliked: Staff & service
café da manhã mal preparado e funcionários da cozinha mal educados
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Qualidade do hotel não é aquelas coisas mais para viagem a trabalho ou algum lazer está ótimo, os quartos são simples a TV não funciona, as toalhas são velhas a cama é bem pequena a única coisa boa no hotel é o café da manhã, e o elevador sempre está quebrado
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Toalha horrível,roupa de cama mais ou menos,poderia melhorar. Para mim,foi bom por causa da localização.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Hotel bem localizado, mas a estrutura deixa a desejar.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Disliked: Staff & service
Funcionários da limpeza ficaram falando alto de manhã cedo nas portas dos quartos! Eu precisava descansar e não consegui por us
Stayed 2 nights in Apr 2026