The hotel is in a great location and was definitely clean, stylish and lived up to the appearance you would expect from a five-star property. The beds were also incredibly comfortable and cosy, which made for a very good night’s sleep.
However, I felt the service could have been much warmer and more welcoming. On arrival, I had to carry and drag a heavy suitcase up a set of stairs myself before reaching the elevator. For this type of hotel, I would have expected a member of staff to offer assistance, particularly with heavy luggage. The staff also didn’t really explain what the hotel had to offer or provide much information about the facilities, which was disappointing, especially as it was my first time visiting Amsterdam. A warmer welcome and a little more personal attention would have made a big difference.
There was also an issue with the toilet, which was quite shocking as alot of water would splash out even when the lid was down. To their credit, the hotel dealt with this immediately once I raised it, which I appreciated.
Overall, the hotel itself is beautiful, clean and comfortable, and the location is excellent. However, for a five-star experience, I expected a higher level of hospitality, attentiveness and attention to detail.