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Grand Sapphire

4.5 star property
A peaceful urban retreat where travelers can indulge in spa treatments while staying connected to Almaty's cultural attractions and natural beauty

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Photo gallery for Grand Sapphire

Lobby - Grand Sapphire (Almaty)
Reception - Grand Sapphire (Almaty)
Lobby - Grand Sapphire (Almaty)
Penthouse | Room amenity - Grand Sapphire (Almaty)
Standard Double Room | Bathroom | Shower, free toiletries, hair dryer, bathrobes - Grand Sapphire (Almaty)
Grand Sapphire is minutes from Almaty Opera House, the Zoo, and Zenkov Cathedral. Guests can book a massage at LUXCOSMED spa, use laundry services, and enjoy free in-room WiFi. The 24-hour front desk team is praised for their attentive service.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Single Room

Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Standard Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Single Room

Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Superior Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Superior Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Room, Mountain View, Executive Level

Family Room, Mountain View, Executive Level | Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Family Room, Mountain View, Executive Level

  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Room, City View, Executive Level

Deluxe Room, City View, Executive Level | Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Deluxe Room, City View, Executive Level

  • City view
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Penthouse

Penthouse | Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Penthouse

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Suite

  • 46 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Luxury Suite

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Luxury Penthouse Suite

Minibar, in-room safe, soundproofing, iron/ironing board (on request)

Luxury Penthouse Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Almaty, Grand Sapphire is in the business district. Almaty Opera House and National Museum of Kazakhstan are cultural highlights, or if an activity is on the agenda, check out Shymbulak Ski Resort. Looking to enjoy an event or a game? See what's going on at Almaty Central Stadium or Medeo. Visit our Almaty travel guide
Map
Dostyk avenue, 32, 32, Almaty, AMY, 050010

What's nearby

  • A snow-covered building with ornate domes and a central dome, surrounded by trees.
    28 Panfilov Heroes Memorial Park
    5 min walk - 0.3 miles
  • A colorful church with multiple domes and a green roof, surrounded by trees and red flowers.
    Almaty Cathedral
    9 min walk - 0.5 miles
  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    14 min walk - 0.8 miles
  • Panfilov Park
    7 min walk - 0.4 miles
  • Zenkov Cathedral
    12 min walk - 0.7 miles

Getting around

  • Almaty Station
    12 min drive
  • Almaly
    14 min walk
  • Almaty (ALA-Almaty Intl.)
    30 min drive

Restaurants

  • Mar'ina Roshcha
    9 min walk
  • Victory Mexican and Wild
    4 min walk
  • Dato
    8 min walk
  • Agosto
    10 min walk
  • The Shakespeare Pub
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station drop-off shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Playground
  • Steam room

Family friendly

  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 5000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 5000 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Frequently asked questions

Is Grand Sapphire pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Onsite parking is available at the property.

What time is check-in at Grand Sapphire?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Grand Sapphire?

Check-out is at noon.

Does Grand Sapphire provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 5000 per vehicle applies.

Where is Grand Sapphire located?

Located in Medeu District, this luxury hotel is within 1 mi (2 km) of Zenkov Cathedral and Almaty Opera House. Almaty Zoo and National Museum of Kazakhstan are also within 2 mi (3 km). Almaly is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Sapphire Reviews

8.0

Very Good

8.6

Cleanliness

9.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 27 reviews
Rating 8 - Good. 11 out of 27 reviews
Rating 6 - Okay. 4 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

Reviews

Verified review

2/10 Terrible

Santiago M.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 1 star or less; it should be closed for a complete renovation
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Karim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only positive is that we only have booked 1 night. We checked in and when we were in our room, several spiders were found in the room, not 1 but more than 3 spiders. We received another room but that room had no airconditioning while it was very hot that day. Hopefully other guest had better experience than us.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service

Disappointed

We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Clean, kind reception
Stayed 1 night in Jan 2021
Verified review

4/10 Poor

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Somebody smoked throughout all my stay

In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Stayed 3 nights in Oct 2019
Verified review

6/10 Okay

Jan Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint rum - men busstrafik

Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.
Stayed 7 nights in Dec 2019
Verified review

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Bolat

Liked: Room comfort

Слабый отель в отличном районе

Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

TB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
荷物預かりなど対応が親切だった。
Stayed 1 night in Nov 2018
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two weeks in the Grand Sapphire

Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
Stayed 7 nights in Jul 2018
Verified review

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Гостепреимный Алма атинский отель

Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет
Stayed 4 nights in Jul 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities

Average hotel in a good location

My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Stayed 3 nights in Dec 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel meraviglioso
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

William

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mirai

Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Pradip Kumar

Stayed 4 nights in May 2023
Verified review

10/10 Excellent

MAXIM

Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Baofeng

Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Verified review

8/10 Good

Simen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019