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The G Hotel Seashell

5.0 star property
Luxury hotel on the beach, with seasonal outdoor pool

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The G Hotel, by the sea, offers a private beach with two beach bars and a swim-up bar. Adults can relax at the spa or gym, while kids enjoy their own pool and playground. Free WiFi and laundry facilities complete the amenities at this family-friendly destination.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • On private beach
  • Room service
  • Gym

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for G-suite

Premium bedding, in-room safe, blackout drapes, bed sheets

G-suite

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 101 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Sky House

Premium bedding, in-room safe, blackout drapes, bed sheets

Sky House

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 110 sq m
  • Sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Sea View

Premium bedding, in-room safe, blackout drapes, bed sheets

Deluxe Room, 1 Queen Bed, Sea View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pool room queen bed

Premium bedding, in-room safe, blackout drapes, bed sheets

Pool room queen bed

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for G-suite sea view

Premium bedding, in-room safe, blackout drapes, bed sheets

G-suite sea view

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 101 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Deluxe Room, 2 Twin Beds, Sea View | Premium bedding, in-room safe, blackout drapes, bed sheets

Deluxe Room, 2 Twin Beds, Sea View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Pool Room Twin Bed

Premium bedding, in-room safe, blackout drapes, bed sheets

Pool Room Twin Bed

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for G loft

Premium bedding, in-room safe, blackout drapes, bed sheets

G loft

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Cabana Queen Bed Lagoon View

Premium bedding, in-room safe, blackout drapes, bed sheets

Cabana Queen Bed Lagoon View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for G-suite pool view

LED TV

G-suite pool view

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 101 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Twin Beds (Standard)

Premium bedding, in-room safe, blackout drapes, bed sheets

Deluxe Room, 2 Twin Beds (Standard)

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Pool View

Premium bedding, in-room safe, blackout drapes, bed sheets

Deluxe Room, 2 Twin Beds, Pool View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for G loft sea view

Premium bedding, in-room safe, blackout drapes, bed sheets

G loft sea view

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for M-suite sea view

M-suite sea view | Premium bedding, in-room safe, blackout drapes, bed sheets

M-suite sea view

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 80 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for G loft pool view

Terrace/patio

G loft pool view

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View

Premium bedding, in-room safe, blackout drapes, bed sheets

Deluxe Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Standard)

Deluxe Room, 1 Queen Bed (Standard) | Premium bedding, in-room safe, blackout drapes, bed sheets

Deluxe Room, 1 Queen Bed (Standard)

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for G-villa

Premium bedding, in-room safe, blackout drapes, bed sheets

G-villa

Highlights

Private pool
Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 950 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 12
  • 4 King Beds and 2 Twin Beds

View all photos for M-House

Premium bedding, in-room safe, blackout drapes, bed sheets

M-House

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 186 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for M-suite

Premium bedding, in-room safe, blackout drapes, bed sheets

M-suite

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for G-House

LED TV

G-House

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
  • 236 sq m
  • Sea view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Cabana Twin Bed Lagoon View

Premium bedding, in-room safe, blackout drapes, bed sheets

Cabana Twin Bed Lagoon View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Private bathroom
Bathrobes
Hair dryer
  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
Kilo 134 Alexandria- Marsa Matrouh Rd., El Alamein, Matrouh

What's nearby

  • Marina Marassi - 10 min drive - 6.2 miles
  • Marassi Beach - 10 min drive - 5.7 miles
  • El Alamein Beach - 18 min drive - 9.0 miles
  • Italian Cemetery - 21 min drive - 13.8 miles
  • Allied Cemetery - 33 min drive - 22.3 miles

Getting around

  • Sidi Abdelrahman Station - 21 min drive
  • El Dabaa (DBB-El Alamein Intl.) - 51 min drive

Restaurants

  • ‪Lemon Tree - ‬8 min drive
  • ‪Lucida Coast - ‬9 min drive
  • ‪Skybar - ‬9 min drive
  • ‪Zaza Cuisine - ‬4 min drive
  • ‪Galambo - ‬9 min drive

About this property

The G Hotel Seashell

Luxury family-friendly hotel by the sea
At The G Hotel Seashell, you can look forward to 2 beach bars, a swim-up bar, and a playground. This hotel is a great place to bask in the sun with a private beach, sun loungers, and beach yoga. Treat yourself to a manicure/pedicure or other spa services. Enjoy the gym, as well as activities like beach volleyball. Stay connected with free WiFi in public areas, and guests can find other amenities such as a hair salon and laundry facilities.
Additional perks include:
  • A seasonal outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Free bicycle rentals, concierge services, and a TV in the lobby
  • ATM/banking services, smoke-free premises, and a front-desk safe
Room features
All 182 rooms have comforts such as premium bedding and air conditioning, in addition to perks like safes and bathrobes.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Highchairs, coffee/tea makers, and daily housekeeping

Similar properties

View from property
Al Alamein Hotel
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.8 out of 10, Exceptional, 106 reviews
Al Alamein Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • A restaurant
  • A swim-up bar
  • Couples/private dining

Things to do

  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • High chair
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from May to October
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The G Hotel
The G Hotel Seashell Hotel
The G Hotel Seashell El Alamein
The G Hotel Seashell Hotel El Alamein

Frequently asked questions

Does The G Hotel Seashell have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is The G Hotel Seashell pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The G Hotel Seashell?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The G Hotel Seashell?

Check-out is at noon.

Where is The G Hotel Seashell located?

Nestled on the beach, this El Alamein hotel is 26.3 mi (42.3 km) from El Alamein Museum and 31.5 mi (50.7 km) from Port of El Hamra.

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Reviews

The G Hotel Seashell Reviews

7.8

Good

8.2

Cleanliness

9.6

Location

7.6

Staff & service

7.4

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 25 out of 51 reviews
Rating 8 - Good. 9 out of 51 reviews
Rating 6 - Okay. 6 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 6 out of 51 reviews

Reviews

10/10 Excellent

Ingy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a resort with amazing breakfast buffet, unique location by the sea and super friendly staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, great food, breathtaking beach! Thank you G Hotel!
Stayed 3 nights in Jun 2025

2/10 Terrible

SAMAH

Liked: Staff & service
Disliked: Cleanliness, amenities
The property had barely any guests, despite having many complaints and asking for flexibility to cancel and receive even a partial refund, top management decided on otherwise and still had us charged for our full stay. Never again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding experience

Purely amazing. Amazing and beautiful location, beautiful property. Concierge staff, pool bar staff, beach bar staff, breakfast team, housekeeping staff - all on another level of friendliness and courtesy. Struggled to find a flaw in any part of our stay. One of our best trips, albeit to short. Cannot recommend this hotel ans its team enough.
Stayed 3 nights in May 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in Jun 2020

4/10 Poor

Osama

Liked: Cleanliness
Disliked: Amenities
Rooms too small,
Stayed 1 night in May 2025

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went to celebrate one of our 2 annual anniversaries. We arrived and waited as they decorated our room with flowers. We didn't get the ocean view we reserved but the we did get a lovely room with a bathtub. We spent the afternoon poolside then dressed for dinner. We were hoping for some fresh fish but they didn't seem to have any on the menu. The buffet was surprisingly good and the servers were wonderfully attentive. We were able to take a few bites back to the room and the brought us a cake to celebrate our anniversary. This hotel was such a lovely break from Cairo and we plan to return for our second annual anniversary at the end of the summer.
Stayed 1 night in May 2025

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff , thank you Kareem, mohamed and property manager for being so nice accommodating and professional, definitely recommend this facility , we had a great time
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and comfortable
Stayed 3 nights in May 2021

8/10 Good

Aref

Liked: Staff & service

G hotel

Very good
Stayed 4 nights in Aug 2019

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our G hotel first stay

The staff are super nice and friendly. The ambiance and pool are great. The food is delicious. Only issue was the shower was leaking water into the room, every time we shower so they need to pay more attention to maintenance especially for such an expensive hotel.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It’s one of the loveliest properties ever, architecture, design, colors, view and very detailed design. Peaceful, elegant and spacious, lovely pool area and beach yet not swimming in the sea like most of north coast. Food is the only drawback, breakfast is very good but not lunch & dinner. Would definitely consider going again
Stayed 1 night in Jun 2021

6/10 Okay

yahia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

With better service this will be an excellent spot

This hotel has the potential to be great. The design of the buildings looks amazing, the food is delicious, the staff is friendly, and the facilities are excellent. The only negatives are that the service isn’t the best (you have to call more than once to get what you asked for) and the pool side bathrooms weren’t kept clean.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice stay but unprofessional staff

The hotel itself is amazing but the staff especially the reception & the pool & bell captain needs a lot of training as they are completely unprofessional , but the restaurant staff are very professional & the the food is amazing
Stayed 3 nights in Jun 2022

6/10 Okay

Abdullah

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Need better staff
Stayed 1 night in May 2022

8/10 Good

samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms leak water on ground and ot becomes very slippery beside that all ok
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Pros: Beautiful beach view, friendly staff, nice amenities. Brand new hotel, nice design. Cons: food is far too expensive at the hotel and there aren’t many options. Felt like I was getting gouged because they knew there aren’t other options for people on the property. Hotel room had some issues, we had an insect issue and woke up one morning with bug bites on our arms and legs. There were some issues with the bidet not working and poor workmanship on the closets (piece fell off).
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service is to bad. The price its. To expansive for this bad service
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel was clean and new but services in the hotel are almost none There is only one resturant that is open and the food is below averge The bed sheets were not changed for 5 days even though i asked them to change it twice There are no activites availble at the hotel at all Its way over priced for their poor service Not going back there again
Stayed 5 nights in Aug 2019

2/10 Terrible

Yehia

Disliked: Property conditions & facilities
Room is far from reception, hotel provides golf car service but could not call for golf car because phone and internet were down for more three hours. The tv service was also down. Room description says lagoon and see view but sea view was obstructed by a fence. Beach is far and there are plenty of rocks which you need to navigate before you can swim. There are plenty of trash on the beach. The hotel also does not have limo service so you need to arrange for transportation in and out. Breakfast and dinner are good but it is tailored to serve foreign workers who leave at certain time in the morning and return for dinner at certain time in the evening. You may be out of luck if your timing is off.In summary; avoid booking this hotel unless you like to pay hefty price for a mediocre service.

2/10 Terrible

Mena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DANGEROUS AND AWFUL

NEVER STAY HERE! DANGEROUS PLACE! rooms are extremely tiny. The size of cruise rooms. air conditioning did not work and they attempted to fix it but broke again. 100 degree desert weather WITH NO AC! Construction everywhere. Loud and dangerous. RIGHT IN THE GUEST AREA on the beach! Hot water in the bathroom available for maybe 2 minutes then gone. So no hot water for two people. Food in the “hot” buffet was all cold. Management is indifferent at best. Admits to bringing on all new inexperienced staff who don’t know what they’re doing. Night management staff downright disrespectful. On top of all that, ridiculously overpriced. Im a tourist so accustomed to being overcharged, but 200 pounds for water is ridiculous. Much better stay in Rixos or Alamein hotel nearby.
Stayed 2 nights in Jun 2021

2/10 Terrible

Wageed

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Their staff has no experience in hotels or how to deal with customers. Only the manager who come back and try to help fix any issues. I was their for two night and all what I got was the managers apologizing all the time for wat their staff were not able to do. I had to wait for long time to get my key after checking in. When I called in the morning to ask for coffee cream they told me the person has the cream does not come till 9:00 am . The iron board had a polyester cover not fabric which missed up my shirt when I tried to iron it . The breakfast buffet had dark color cold cut which show that it is old and they have been serving it every day . the staff does not have any experience to how to deal with customers in a polite way and the managers keep apologizing on behave of their team . Their excuse was these people are seasonal so they are not fully trained. I will never go back to this hotel again for any of my future visit to this area.
Stayed 2 nights in Sep 2021

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel I have ever stayed at

This is by far the worst hotel I have ever stayed at. Their prices are higher than the Four Seasons but worse service than hostels I stayed in when I was younger. I called the hotel the week before my stay to get some help with restaurant recommendations and making reservations. The receptionist told me that they do not call restaurants for their guests, not even the restaurant inside the hotel. When I asked for recommendations he told me McDonald's and KFC. When we checked in our room smelled like stale water, there was no hot water, and there were frequent black outs. There were also bugs in the shower. Our A/C went out completely once; luckily the hotel was able to fix it but did not even offer an apology. Our friend was not so lucky as her A/C went out multiple times, and when the hotel sent a team to fix it 10 hours later, they left a mess in her room, did not clean it, and did not offer to move her to another room or provide any compensation. When we complained about the hot water, they were able to give us 5 minutes of hot water in our room but no more, so my wife could not use the soaking tub that they have in the room to take a hot bath. The WiFi reception was also horrible and we could not connect to it in our room. The reception refused to call cabs for us, even when they watched us struggle to find one for an hour. When we complained to the manager, he did not apologize; he only said he hoped it would be better next time. We will never go back.
Stayed 3 nights in Jul 2020

6/10 Okay

Ahdab

الفندق جميل جدا وجديد ورافي الخدمه سيئه وقت الدخول انتظرنا ساعه ونص ونجن عائله كبيرهخمس غرف القولف كار للتنقل داخل المنتجع سيئين جدا الموظف شفت المسا غير فاهم اي شي ستاف المو
Stayed 4 nights in Sep 2021

10/10 Excellent

Sara Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Such a beautiful hotel.
Stayed 4 nights in Sep 2019
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