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Best Western Sovereign Hotel -

Property class: 2.5

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Pool - Best Western Sovereign Hotel - (Albany - Ny)
Lobby - Best Western Sovereign Hotel - (Albany - Ny)
Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave - Best Western Sovereign Hotel - (Albany - Ny)
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave - Best Western Sovereign Hotel - (Albany - Ny)
Property amenity - Best Western Sovereign Hotel - (Albany - Ny)
Close to University at Albany, Best Western Sovereign Hotel - provides a free breakfast buffet, a free roundtrip airport shuttle, and laundry facilities. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

About the neighborhood

Albany is home to Best Western Sovereign Hotel -. Funny Bone Comedy Club and Zuzu s Wonderful Life Inc are cultural highlights, and some of the area's attractions include Cultural Education Center and The Egg. Looking to enjoy an event or a game while in town? See what's happening at MVP Arena or Bob Ford Field at Tom & Mary Casey Stadium. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Albany travel guide
Map
1228 WESTERN AVENUEALBANY, Albany - Ny, New York Area - Ny

What's nearby

  • A modern building with illuminated windows at night, surrounded by trees and a well-lit pathway.
    University at Albany
    2 min walk - 0.1 miles
  • Bob Ford Field at Tom & Mary Casey Stadium
    6 min walk - 0.4 miles
  • Broadview Center
    10 min walk - 0.5 miles
  • Crossgates Mall
    5 min drive - 1.1 miles
  • Albany NanoTech Complex
    5 min drive - 1.6 miles

Getting around

  • Albany International Airport Station
    9 min drive
  • Albany Intl. Airport (ALB)
    9 min drive

Restaurants

  • APlus at Sunoco
    4 min drive
  • Starbucks
    16 min walk
  • Dunkin'
    4 min drive
  • DiBella's Subs
    6 min walk
  • Peaches Cafe
    14 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle during limited hours
  • Area shuttle (surcharge)
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 10 meeting rooms
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 15 per stay

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Sovereign Hotel - have a pool?

Yes, this property has an indoor pool.

Is Best Western Sovereign Hotel - pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Sovereign Hotel -?

Check-in begins at 3:00 PM.

What time is check-out at Best Western Sovereign Hotel -?

Check-out is at 11 AM.

Does Best Western Sovereign Hotel - provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Best Western Sovereign Hotel - located?

Situated in Albany, this property is within a 10-minute walk of University at Albany and Bob Ford Field at Tom & Mary Casey Stadium. Crossgates Mall and Albany NanoTech Complex are also within 2 mi (3 km).

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Reviews

Best Western Sovereign Hotel - Reviews

6.8

7.2

Cleanliness

7.6

Location

7.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 152 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 273 out of 1000 reviews
Rating 4 - Poor. 138 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

Reviews

Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel closed but nobody told us

Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Liviu-Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of courtesy

We made a reservation in October 2017 and nobody told us that the hotel has been closed. After driving for five hours, we found out, late at night, on a freezing winter day, that there is no place for us to stay. Thanks to the wonderful staff from Orbitz, we were able to get a room at the nearby Hampton Inn.
Stayed 1 night in Jan 2018
Verified review

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.
Stayed 1 night in Dec 2017
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ferme

Hôtel fermé et placardé Rendu sur place pour rien Expedia à trouver un nouvel hôtel pour nous
Stayed 3 nights in Nov 2017
Verified review

8/10 Good

TJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel I've stayed in

It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Yuriy

Liked: Cleanliness, staff & service
My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.
Stayed 3 nights in Nov 2017
Verified review

2/10 Terrible

SP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here

When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find another hotel

Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

karen

Liked: Cleanliness
Disliked: Staff & service

Was expecting better for BW.

Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Becc

Liked: Cleanliness, staff & service, room comfort

Nice place to stay

Very friendly staff and accommodating. Room was clean, and comfortable.
Stayed 2 nights in Nov 2017
Verified review

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel wasn't really clean. Hallways were very dirty and old.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't let the pictures fool you.

Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has been sold and is closing. Upkeep looked it.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

E D

Liked: Cleanliness, staff & service, room comfort

Good

Good service, good breakfast!
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Decent

Not bad needs to be upgraded stuff showing its age , overall good hotel for the price
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs a little upgrade.

Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Darlene

Disliked: Cleanliness, room comfort

Location is close to the campus at UAlbany

The front desk did discount my room. My mattress had a valley in the middle which made sleeping difficult. Makeup was on the bed sheets & the bathroom sink was loose.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Dave

Liked: Cleanliness, staff & service

Close to Cityline Grill.

Went to see a morning shows live broadcast. Everything was fine. Nothing fancy, had a fridge and Microwave. For the price it was a great value. Staff were all very friendly and polite. The pool is older but clean. The shower had plenty of hot water.
Stayed 2 nights in Nov 2017
Verified review

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service received et on Linda at front conter.
Stayed 1 night in Oct 2017
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel building was in a poor maintenance, bathroom was unclean when we got there found trash on the floor and towels were missing
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
frequently stay here, however on this particular visit the room did not feel clean.
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Nancy

Disliked: Property conditions & facilities

Not as nice as it used to be

I visit Albany twice a year and have stayed at this hotel several times in the past. I have always found it comfortable and convenient, but my most recent stay was disappointing. The WiFi did not always work. I stayed there seven nights, and the housekeepers did not seem to come every day, not even to empty the trash. Twice I had to call the front desk for basics like toilet paper, tissues, and a wash cloth. Also, the breakfast was better in the past, but this time there were no eggs or hot food. The coffee was good, though. I have always liked the convenient location of this hotel - close to the interstate, stores, and restaurants - but I think I will look for a different hotel for my next stay.
Stayed 7 nights in Oct 2017