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Best Western Plus Franklin Square Inn Troy/Albany

Property class: 2.5

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Photo gallery for Best Western Plus Franklin Square Inn Troy/Albany

A hotel with a covered outdoor seating area, a brick facade, and a well-maintained garden. - Best Western Plus Franklin Square Inn Troy/Albany (Troy)
A hotel entrance with a covered walkway, a flower arrangement, and a paved driveway. - Best Western Plus Franklin Square Inn Troy/Albany (Troy)
A hotel room with a bed, a desk, a sofa, a TV, and a window with curtains. - Best Western Plus Franklin Square Inn Troy/Albany (Troy)
A spacious indoor dining area with multiple tables and chairs, large windows, and a stone accent wall. - Best Western Plus Franklin Square Inn Troy/Albany (Troy)
A spacious living area with a glass coffee table, white chairs, a gray sofa, and a television. - Best Western Plus Franklin Square Inn Troy/Albany (Troy)
Located close to Troy Savings Bank Music Hall and Russell Sage College, Best Western Plus Franklin Square Inn Troy/Albany provides free full breakfast, a terrace, and a garden. Free WiFi in public areas is available to all guests, along with laundry facilities and a 24-hour gym.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a bed, a chair, a desk, and a TV.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

A hotel room with a bed, desk, chair, television, and artwork on the walls.

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

A hotel room with a bed, a desk with a chair, a microwave, a television, and a window with a view.

Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

A hotel room with a large bed, a dresser, a TV mounted on the wall, and a framed picture.

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A modern hotel room with a kitchen, a large bed, a dining area, and a TV.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, and two framed pictures on the wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, desk, chair, TV, and window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Larger Room)

A hotel room with a bed, desk, chair, television, and two lamps.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

A hotel room with a large bed, a flat-screen TV, a desk, a chair, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

A hotel room with two beds, a desk with a chair, a flat-screen TV, a mirror, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

A hotel room with two beds, a desk, a chair, a TV, and a patterned wall.

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Troy, Best Western Plus Franklin Square Inn Troy/Albany is in the business district. Troy Savings Bank Music Hall and Palace Theater are cultural highlights, while New York State Capitol Building is a notable landmark. Looking to enjoy an event or a game while in town? See what's going on at MVP Arena. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Troy travel guide
Map
One Fourth Street, Troy, NY, 12180

What's nearby

  • A city skyline with prominent twin towers, a variety of skyscrapers, and a body of water in the foreground.
    Hudson River
    3 min walk - 0.2 miles
  • Rensselaer Polytechnic Institute
    3 min walk - 0.2 miles
  • Troy Waterfront Farmers' Market
    5 min walk - 0.3 miles
  • Troy Savings Bank Music Hall
    5 min walk - 0.3 miles
  • Russell Sage College
    6 min walk - 0.4 miles

Getting around

  • Albany-Rensselaer Station
    14 min drive
  • Albany Intl. Airport (ALB)
    20 min drive

Restaurants

  • Dinosaur Bar-B-Que
    7 min walk
  • 518 Craft Bar + Tasting Room
    6 min walk
  • Nite Owl News
    2 min walk
  • Ryan's Wake
    2 min walk
  • Brown's Brewing Company
    3 min walk

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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Best Western Plus Franklin Square Inn Troy/Albany pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Franklin Square Inn Troy/Albany?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Plus Franklin Square Inn Troy/Albany?

Check-out is at 11 AM.

Where is Best Western Plus Franklin Square Inn Troy/Albany located?

Situated in the historical district, this hotel is within a 10-minute walk of Rensselaer Polytechnic Institute, Troy Savings Bank Music Hall, and Russell Sage College. Palace Theater and MVP Arena are also within 9 mi (15 km).

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Reviews

Best Western Plus Franklin Square Inn Troy/Albany Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 586 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent! Very close to RPI and an excellent location if you are planning to check out the Farmers Market in Troy. The staff is very friendly and the hotel is EXCEPTIONALLY CLEAN!! The room was perfect. Fluffy towels, nice bed with very comfortable pillows and a HUGE tv. Breakfast was great too. Lots of options, everything was hot, and the coffee was good. I will definitely stay here again!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a room who has trouble with stairs, and this hotel is perfect. It has ample parking, it is clean, and is located right in the downtown area. Our friend was very happy.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing!!!!
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great farmers market on Saturday if you are looking to kill some time.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It might not be the newest hotel in Troy, but it has the best location. Lots of parking and clean and comfortable rooms. You can tell that the staff enjoy working there. They take hospitality seriously. Breakfast is complimentary and the scrambled eggs are always delicious! I’ve stayed 3 times this year, for at least a week each time. I love this place. They make it feel like home.
Stayed 7 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with excellent gym facilities. The free coffee was a nice touch, and there was a good selection at breakfast. Overall, a very comfortable stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Rooms are clean and the location is great.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Bed uncomfortable. Exhaust fan not working. Property very noisy from street noise and drunk people in hallways making noise late at night. The staff are nice, and the room was pleasant and clean.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, great variety of choices for breakfast, super helpful and professional staff!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super welcoming. Had oversize vehicle parking. Clean & comfy!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean with plenty of parking. Staff was helpful and friendly. Free breakfast was better than expected. Rooms were a bit small. Shower had light water pressure.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. delicious breakfast.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place conveniently located
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room, good location, helpful stuff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast options, super friendly staff. Gym with free weights. Great parking and location.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much liked the breakfast area. Spacious with a high ceiling and a fireplace gave it very different feeling compared to others.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but it did not have a microwave. Staff was friendly and helpful. Breakfast had variety of options cold and hot. Parking can be better.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff was helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You're very well taken care of! Quiet a surprise I haven't stayed at a Best Western in many years. I chose this location because of its proximity to Russell Sage college and all the restaurants and shops in the area and I feel like I made the right decision. Thanks to the staff and the community for making our stay so memorable
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was very clean.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is right next to the Hudson River which is great to watch. The rooms themselves are solid and comfortable. The rooms also come with an AC which I truly just loved adjusting as it was hot when I was there. The breakfast was pretty good and left me quite satisfied. Overall, its a great hotel and is worth checking out. was playing with quite sat. It’s a great hotel.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Best Western. They have a great staff, very happy and pleasant and helpful attitudes!!..And A very safe environment! I absolutely loved the stay and the breakfast was the best!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We came into town to see a concert and were very happy with the location of the hotel! The venue was walking distance away, and we enjoyed the Dinosaur Bar B Q right across the street. The staff was very helpful, providing me with a map of the area and explaining the walking route to the venue. Our room was very comfortable and clean. We like the fact that we were able to watch Netflix using our own account information. We will definitely be back!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy, safe and breakfast was great
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. We walked to dinner (Dinasaur Barbecue ) and then to a concert at Troy Savings Hall. The bed was super comfortable and the breakfast was great. Kudos to the omelette maker!
Stayed 1 night in Mar 2026