“the staff was very unprofessional and not trained properly
i booked 2 suite rooms and i got one suite room and one standard room.
also they forced my kids to stay at 3rd floor and parents at 5th floor without parental attention
or they asked me to stay all in one room despite booking 2 suite rooms (they sold my rooms to someone else it seems )
had to wait fir 1.30 hours to get my room key
overall a very good property at very good location with worst customer service
never recommend...
“Very nice resort. We stayed in the earth room which was surprisingly cool without the presence of air conditioner. We loved the concept. The room was very spacious and everything was so thoughtfully designed to keep ecofriendly theme in mind.
Loved the overall experience.”