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City-Hotel Ochsen

4.0 star property
Lakefront hotel with free breakfast and a fitness center

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Photo gallery for City-Hotel Ochsen

View from room
Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
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View from room
1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast included
  • Pet friendly
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room

Highlights

Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Grand Double Room

Highlights

Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Double Room

Highlights

Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room

Superior Single Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Single Room

Highlights

Separate sitting area
Air conditioning
Heating
TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
Kolinplatz 11, Zug, 6300

What's nearby

  • Zug Old Town - 2 min walk - 0.1 miles
  • Lake Zug - 3 min walk - 0.2 miles
  • Metalli Shopping Centre - 11 min walk - 0.6 miles
  • Bossard Arena - 18 min walk - 1.0 mile
  • Ageri Lake - 11 min drive - 6.6 miles

Getting around

  • Zug (ZLM-Zug Train Station) - 11 min walk
  • Zurich Airport (ZRH) - 56 min drive

Restaurants

  • ‪Fischerstube - ‬2 min walk
  • ‪PLAZA café bistro bar - ‬3 min walk
  • ‪Ristorante San Marco Zug - ‬2 min walk
  • ‪Suan Long - ‬2 min walk
  • ‪Platzmühle - ‬2 min walk

About this property

City-Hotel Ochsen

Upscale hotel near Zug Old Town
Located close to Museum in der Burg and Metalli Shopping Centre, City-Hotel Ochsen provides a free breakfast buffet, a terrace, and a library. For some rest and relaxation, visit the sauna. The on-site restaurant, Restaurant au premier, features international cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), free newspapers, and a front-desk safe
  • An elevator, smoke-free premises, and tour/ticket assistance
  • Concierge services, 1 meeting room, and a banquet hall
Room features
All guestrooms at City-Hotel Ochsen boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes.
Other conveniences in all rooms include:
  • Rainfall showers, separate tubs/showers, and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and electric kettles

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (CHF 15 per day); discounts available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar du Boeuf
  • Restaurant au premier

Things to do

  • Gym
  • Library
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1543
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (6:00 AM - 11:30 PM) and Saturday - Sunday (7:00 AM - 5:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 24 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 85.0 per night
Cribs (infant beds) are available for CHF 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night for adults; CHF 1.00 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CHF 170 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: CHF 15 per day (492 ft away)
  • Pet fee: CHF 24 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 85.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

City-Hotel Ochsen Hotel Zug
City-Hotel Ochsen Hotel
City-Hotel Ochsen Zug
City Hotel Ochsen
City-Hotel Ochsen Zug
City-Hotel Ochsen Hotel
City-Hotel Ochsen Hotel Zug

Frequently asked questions

Is City-Hotel Ochsen pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 24 per pet, per night. Service animals are exempt from fees.

What time is check-in at City-Hotel Ochsen?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at City-Hotel Ochsen?

Check-out is at noon.

Does City-Hotel Ochsen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CHF 170 per vehicle applies.

Where is City-Hotel Ochsen located?

Situated on a lake, this hotel is steps from Zug Old Town and Lake Zug. Museum in der Burg and Metalli Shopping Centre are also within 10 minutes. Zug (ZLM-Zug Train Station) is 11 minutes by foot and Zug Station is 11 minutes.

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City-Hotel Ochsen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 72 out of 112 reviews
Rating 8 - Good. 37 out of 112 reviews
Rating 6 - Okay. 2 out of 112 reviews
Rating 4 - Poor. 0 out of 112 reviews
Rating 2 - Terrible. 1 out of 112 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Frank

Liked: Cleanliness
Friendly, clean, family hotel, centrally located in Zug.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Hotel, lovey staff and accommodations
Stayed 5 nights in May 2025

10/10 Excellent

sar

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and spotless hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice town and hotel. Very modern and clean and great bed.
Stayed 1 night in Jun 2024

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location

Stayed three nights on a weekend vacay, good breakfest, friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2022

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! The staff was extremely helpful and friendly. Great location with restaurants, shopping and the lake nearby. I highly recommend and will stay there again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Private and Professional Swiss Hotel

Good stay with very professional staff and hotel is very private.
Stayed 3 nights in Mar 2023

10/10 Excellent

Margrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in beautiful part of town.

Beautiful hotel in the old part of the city. Very picturesque. The hotel is modern and has great design. The room was so comfortable, very clean with crisp bedding. The decor was minimalistic and modern which I love. Also, the buffet breakfast in the morning was delicious with a great selection.
Stayed 1 night in Jun 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming stay in a pretty part of Zug. The facilities are modern despite the age of the building itself. church bells feature thematically
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night in Zug

A most beautiful town on an amazing day. Hotel was traditional Swiss with high cleanliness. Had a good meal in their bar area.
Stayed 1 night in Aug 2022

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Cleanliness is irreproachable. All details well thought.
Stayed 1 night in Oct 2023

10/10 Excellent

VOLKER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
refrigerator might be a plus
Stayed 3 nights in Oct 2023

6/10 Okay

Pance

Liked: Cleanliness
No airconditioning
Stayed 3 nights in Jul 2024

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could make more of an effort to have rooms ready early for guests requesting early check in. When someone has made an overnight flight and requested early arrival and check in, housekeeping should be instructed to get those rooms ready as a priority.
Stayed 2 nights in Oct 2022

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente, muy buena ubicación. La atención muy buena, muy gentiles y serviciales
Stayed 2 nights in Jun 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen wunderbaren Aufenthalt in diesem Hotel in Zug! Schon beim Check-in wurden wir herzlich empfangen, das Personal war durchweg freundlich, aufmerksam und hilfsbereit. Mein Zimmer war modern, sauber und sehr komfortabel – mit einem tollen Blick und allem, was man für einen entspannten Aufenthalt braucht. Auch die Lage des Hotels ist ideal: ruhig, aber dennoch zentral, mit guter Anbindung und schönen Spaziermöglichkeiten in der Umgebung.
Stayed 1 night in May 2025

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2024

10/10 Excellent

Tiina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hotel looks just renovated. Bathroom products are high quality, I appreciated a lot the refilling idea (instead of one use products). I liked the wood furniture in the room, and the big size bed. Very kind reception staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024