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Best Western Toluca

3.0 star property
Indulge in delicious Mexican cuisine and relax in style. Discover your new favorite spot where vibrant culture meets modern comfort.

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Photo gallery for Best Western Toluca

Lobby - Best Western Toluca (Zinacantepec)
Lobby - Best Western Toluca (Zinacantepec)
Lunch and dinner served, Mexican cuisine - Best Western Toluca (Zinacantepec)
Exterior - Best Western Toluca (Zinacantepec)
Front of property - Best Western Toluca (Zinacantepec)
Best Western Toluca combines the charm of a local coffee shop with modern conveniences like a gym and business center. Unwind with dry cleaning services, explore nearby attractions via the area shuttle, or dine at Los Arcos restaurant – guests rave about this hotel’s warm atmosphere.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Heating
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Heating
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

Highlights

Heating
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Zinacantepec is home to Best Western Toluca. Mexiquense Cultural Center and Museo de la Estampa are cultural highlights, and travelers looking to shop may want to visit Portales de Toluca Shopping Center and Galerias Toluca. Cyberbox and Planetario Parque de la Ciencia Fundadores are also worth visiting. Visit our Zinacantepec travel guide
Map
Vialidad Adolfo Lopez Mateos No. 406, Zinacantepec, MEX, 51355

What's nearby

  • The Cosmovitral featuring art
    The Cosmovitral
    17 min drive - 6.8 miles
  • Toluca
    Nevado de Toluca National Park
    49 min drive - 8.9 miles
  • Cyberbox
    15 min walk - 0.8 miles
  • Nemesio Díez Stadium
    14 min drive - 4.7 miles
  • Galerias Metepec Shopping Center
    21 min drive - 10.3 miles

Getting around

  • Zinacantepec Station
    8 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    38 min drive

Restaurants

  • El Dorado
    3 min walk
  • La Tradición
    6 min walk
  • Mariscos "Los Delfines
    12 min walk
  • Marisquería Toño
    14 min walk
  • La Calle De Los Mariscos
    11 min walk

About this property

Best Western Toluca

Property highlights
You can look forward to free breakfast, a coffee shop/cafe, and dry cleaning/laundry services at Best Western Toluca. The on-site Mexican cuisine restaurant, Los Arcos, offers lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also find perks like:
  • Free self parking
  • An area shuttle, a gift shop, and newspapers in the lobby
  • A 24-hour front desk, multilingual staff, and a vending machine
Room features
All guestrooms at Best Western Toluca feature comforts such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 10 km
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Los Arcos

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Best Western Hotel Toluca
Best Western Toluca
Best Western Toluca Hotel Zinacantepec
Best Western Toluca Zinacantepec
Best Toluca Zinacantepec
Best Western Toluca Hotel
Best Western Toluca Zinacantepec
Best Western Toluca Hotel Zinacantepec

Frequently asked questions

Is Best Western Toluca pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Toluca?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western Toluca?

Check-out is at 1 PM. Late check-out is available for a fee (subject to availability).

Where is Best Western Toluca located?

Situated in Zinacantepec, this hotel is 0.9 mi (1.4 km) from Cyberbox and 2.8 mi (4.4 km) from Monterrey Institute of Technology and Higher Education. Salón Imperial and Mexiquense Cultural Center are also within 6 mi (10 km).

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Reviews

Best Western Toluca Reviews

7.6

Good

8.0

Cleanliness

6.0

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 103 out of 290 reviews
Rating 8 - Good. 78 out of 290 reviews
Rating 6 - Okay. 60 out of 290 reviews
Rating 4 - Poor. 21 out of 290 reviews
Rating 2 - Terrible. 28 out of 290 reviews

Reviews

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe lication woth various dining options within walking distance. Staff was friendly and the rooms were clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Property conditions & facilities
Disliked: Cleanliness
The property was very nice. However we had problems with the security box and to change rooms Then in the other room there was no hot water and there was no hot water. The employees were very kind and every thing was very clean.
Stayed 2 nights in Jul 2025

6/10 Okay

Montserrat

The breakfast was outstanding; it is not the usual breakfast included at these hotels, but much better and varied. In addition, the servers were amazing. As I stated, the property is average; some things may need some improvement, such as the mattresses and towels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I did not expect was restaurant dining not available and the bar being closed as well. Aside from this it was a pretty good place to stay at a comfortable price.
Stayed 2 nights in Oct 2024

4/10 Poor

Norma

Disliked: Property conditions & facilities, room comfort

Hotel needs some upgrades.

The room was dated. Bed was very hard and uncomfortable. The pillows were hard. No AC. The hot water took too long. The towels were very hard and smelled. The only great thing was the breakfast. The ladies there were awesome. The reception staff were very friendly. We had the street view and at night it was so noisy
Stayed 3 nights in May 2024

10/10 Excellent

roberto

Liked: Cleanliness, amenities, property conditions & facilities
Everything was. Beautiful
Stayed 1 night in Nov 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Totally enjoyed our stay and we will be back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place and clean
Stayed 6 nights in Oct 2022

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel but need up keeping in the room
Stayed 5 nights in Jun 2024

8/10 Good

Orlando

Liked: Staff & service, property conditions & facilities
They should install a vending machine
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Location convenient they nees a little Too. Up. Old and short bathroom .

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reajustar la rrvadrray
Stayed 1 night in May 2024

6/10 Okay

Juan Carlos

Disliked: Amenities, property conditions & facilities
That’s no one to help you with the bags no elevator no room service because there no the restaurant so more things
Stayed 3 nights in Aug 2023

8/10 Good

Carlos

Fumigar ya que había arañas en la habitación
Stayed 1 night in Nov 2025

4/10 Poor

Jose Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
Faltaban focos en el baño Agua fria Sin papel de baño
Stayed 1 night in Dec 2025

6/10 Okay

Lilia

Liked: Cleanliness, property conditions & facilities
Buena atención pero nada destacado, en la habitación tenian cafetera pero no café, el personal educado pero no daban ni una palabra de más. No probamos el desayuno.
Stayed 1 night in Dec 2025

10/10 Excellent

marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien pero pedí apoyo con factura y no me la Dieron
Stayed 3 nights in Nov 2025

6/10 Okay

Rosa María

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Las instalaciones son antiguas, en general el servicio es bueno. El personal muy amable. Más nuestra recamarera.!
Stayed 2 nights in Nov 2025

4/10 Poor

Sandra Luz

Liked: Cleanliness, staff & service
Llegamos al hotel entre 9:15 y 9:30 y no estaba la recepcionista en su lugar, tuvimos que andarla buscando por todo el hotel y tardamos en encontrarla La llave que nos dió para abrir el cuarto no sirvió y tuvimos que regresar a recepción para que me dieran otra y la activara correctamente Fue muy molesta esta situación Sin embargo la mesera del desayuno del día de hoy 2 de noviembre nos atendió excelente
Stayed 1 night in Nov 2025

2/10 Terrible

Emily

Disliked: Cleanliness, amenities, property conditions & facilities
Faltan la habilitación era súper pequeña y sucia ! El baño tenía moho y el estacionamiento estaba inundado
Stayed 1 night in Sep 2025

8/10 Good

Claudio

Liked: Cleanliness, staff & service
Pues esta viejo y le fallan varias cosas pero limpio y buen servicio
Stayed 2 nights in Oct 2025

6/10 Okay

Ana Lilia

En una de las tres habitaciones que reserve, en el baño nos servía el foco del lavabo, en lotra de las habitaciones en el balcón había nido de palomas y por la mañana no dejaron dormir
Stayed 1 night in Oct 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 5 nights in Sep 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómodas las habitaciones
Stayed 2 nights in Sep 2025