See all properties

Pullman Zhangjiajie

4.5 star property
Escape to this tranquil oasis where natural beauty meets luxury amenities like an outdoor pool and fitness center.

Choose dates to view prices

Photo gallery for Pullman Zhangjiajie

Exterior - Pullman Zhangjiajie (Zhangjiajie)
3 restaurants, breakfast served - Pullman Zhangjiajie (Zhangjiajie)
3 restaurants, breakfast served - Pullman Zhangjiajie (Zhangjiajie)
Bar (on property) - Pullman Zhangjiajie (Zhangjiajie)
Garden - Pullman Zhangjiajie (Zhangjiajie)
Located near Wulingyuan Scenic Reserve, Pullman Zhangjiajie offers an upscale retreat with a garden, coffee shop/cafe, and 3 on-site restaurants. With a 24-hour health club, outdoor pool with sun loungers, and dry cleaning/laundry services nearby attractions are easily accessible. Guests rave about the hotel's excellent condition.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

Deluxe Room, 1 King Bed, Club Lounge Access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located in Wulingyuan, a neighborhood in Zhangjiajie, Pullman Zhangjiajie is in a national park. The area's natural beauty can be seen at Wulingyuan Scenic Area and Zhangjiajie National Forest Park. Tianmen Mountain is another place to visit that comes recommended. Visit our Zhangjiajie travel guide
Map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400

What's nearby

  • Landscape of Zhangjiajie. Taken from Old House Field. Located in Wulingyuan Scenic and Historic Interest Area which was designated a UNESCO World Heritage Site as well as AAAAA scenic area in china.;
    Wulingyuan Scenic Area
    3 min drive - 1.5 miles
  • mist in the forest. panoranic view of zhangjiajie national forest park Hunan, China.. a view from the top of the mountain. a view of the mountain covered with mist after the rain.
    Zhangjiajie National Forest Park
    38 min drive - 26.8 miles
  • Charming Xiangxi Grand Theatre
    19 min walk - 1.1 miles
  • Bailong Elevator
    16 min drive - 8.3 miles
  • Tianmen Mountain Cable Car
    36 min drive - 25.5 miles

Getting around

  • Zhangjiajie (DYG)
    46 min drive

Restaurants

  • 农家土菜馆
    15 min walk
  • 筷乐湘西
    8 min walk
  • Zhuanjiacun Hotel Lobby
    12 min walk
  • 老唐三下锅
    12 min drive
  • 唐师傅土家食府
    17 min walk

About this property

Pullman Zhangjiajie

Luxury hotel near Wulingyuan Scenic Area
A coffee shop/cafe, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Pullman Zhangjiajie. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
Other perks at this hotel include:
  • A seasonal outdoor pool along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and a front-desk safe
  • An elevator, ATM/banking services, and luggage storage
  • Guest reviews give top marks for the first-rate property condition
Room features
All 456 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 42-inch HDTVs with satellite channels
  • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in China Green Hotel, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Exterior
Hilton Garden Inn Zhangjiajie Wulingyuan
Wulingyuan
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 21 reviews
Hilton Garden Inn Zhangjiajie Wulingyuan
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 130 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 260.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The seasonal pool will be open from May 01 to October 31
Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Does Pullman Zhangjiajie have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Pullman Zhangjiajie pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Pullman Zhangjiajie?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Pullman Zhangjiajie?

Check-out is at noon.

Where is Pullman Zhangjiajie located?

Located in Wulingyuan, this luxury hotel is 1.1 mi (1.8 km) from Wulingyuan Scenic Area and 29.3 mi (47.1 km) from Zhangjiajie National Forest Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Pullman Zhangjiajie Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 132 out of 245 reviews
Rating 8 - Good. 74 out of 245 reviews
Rating 6 - Okay. 29 out of 245 reviews
Rating 4 - Poor. 8 out of 245 reviews
Rating 2 - Terrible. 2 out of 245 reviews

Reviews

Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Amenities
There are ton of restaurants and wonderful area to walk around at night
Stayed 1 night in Aug 2025
Verified

8/10 Good

yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Mohammed

Liked: Amenities, property conditions & facilities
It’s ok very hardly speak English plus breakfast is ok not too good location is perfect rooms are good but they turn off Acc we use fan
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Soentono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Stayed 5 nights in Mar 2024
Verified

8/10 Good

Hai-Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Bilegsaikhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Basuki

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Location is great, only few minutes driving from Zhangjiajie National Forest and within walking distance to restaurant and shops. Hotel staff is very nice. Cons: Hotel is very dated, damp and humid. Our room was dark and damp. Carpet and curtains had stains. Mini fridge did not work. Shower barely had any water pressure. There was no hair conditioner and no lotion. Breakfast food was not good and breakfast area felt like a giant diner with people running around everywhere. Will not stay here again.
Stayed 3 nights in May 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

pichet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

We picked this one due to the convenience of being close to the Wulingyuan national park, glass bridge, Baofeng lake, and HuangLong cave, all the main attractions you need to do - besides the epic Tianmen mountain which is located in downtown ZhangJiaJie just 30 minutes away. Hotel offers transport service from airport and park, but this is for a fee. Taxis, however, are low priced and convenient. Hotel check in team and concierge (Mark) are wonderful so make sure to check in with him for assistance with booking park tickets, restaurant recommendations, and tips on how to navigate the 4 day itinerary in the area. Massage on site is great and at reasonable cost. Rooms are slightly dated and in the wintertime, all public areas are very cold due to heat not being turned on. Only downside to our stay is the terrible breakfast. Coffee is undrinkable but manager offered better Italian style coffee from the bar. Still better off going to Luckin across the street. Dinner is equally bad, but we also preferred Cantonese options since we can't handle the seasoning of Hunan cuisine. Location of hotel can't be anymore prime, within walking distance to the main park and downtown area with Hey Tea, shopping, and other dining options. Pool looks lovely but obviously closed during winter.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly efficient staff.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Matias

Liked: Cleanliness
we expected a betterter hotel
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Edoardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and close to the East gate (1.2km). Only hiccup are people that think smoke ban does not apply to bathroom… the smell gets from bathroom to bathroom… nice breakfast and nice staff.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Fayrouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

nicolas

Disliked: Cleanliness, amenities
Version française : L’hôtel Pullman Zhangjiajie est très bien situé pour visiter les montagnes d’Avatar. Il se trouve dans la zone où les guides et les agences viennent récupérer les voyageurs, ce qui est vraiment pratique. En revanche, l’hôtel en lui-même est assez basique et ne correspond pas vraiment au standing annoncé. La chambre était simple, et je recommande de bien demander une chambre non-fumeur, car j’ai senti de la fumée dans les couloirs. Pour moi, c’est surtout un point de passage pratique pour séjourner une nuit dans la zone, mais pas un lieu où l’on reste par plaisir. La ville se développe encore autour de ses activités touristiques, et on sent que les infrastructures des grandes chaînes ne sont pas encore pleinement au niveau. Version anglaise : The Pullman Zhangjiajie Hotel is very well located for visiting the Avatar Mountains. It’s in the area where guides and travel agencies pick up their guests, which makes logistics very convenient. However, the hotel itself feels quite basic and doesn’t really match the star rating it claims. The room was simple, and I would strongly recommend requesting a non-smoking room, as there was cigarette smell in the corridors. For me, it’s mainly a convenient stopover to stay close to the attractions, rather than a hotel you choose for comfort or atmosphere. The city is still developing around tourism, and you can feel that the infrastructure of major hotel chains isn’t fully up to standard yet.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kenji

Liked: Cleanliness, amenities, property conditions & facilities
素晴らしかった
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Hellen

Liked: Staff & service, property conditions & facilities, room comfort
Somente uma consideração com relação a limpeza do quarto e o box do banheiro. Poderia ser melhor conservado.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O atendimento muito bom, mas eu esperava mais por ser Pullman. Café da manhã foi a maior decepção. Apenas duas máquinas peque as de café para muitos hóspedes. Buffet bem básico poucas opções ocidental. A reposição de alguns itens também não acontecia. Exemplo bacon teve primeiro dia e logo acabou e não foi reposto. No último fiquei mais tarde e vi colocavam alguns itens quando praticamente todos foram embora.
Stayed 3 nights in Oct 2025