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The Pollux

4.0 star property
Travelers find the perfect balance between winter sports and relaxation at this hotel where the attentive staff helps plan memorable daily adventures

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Photo gallery for The Pollux

Exterior - The Pollux (Zermatt)
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Bar (on property) - The Pollux (Zermatt)
Exterior - The Pollux (Zermatt)
Bar (on property) - The Pollux (Zermatt)
The Pollux, near Matterhorn Museum, offers a breakfast buffet, garden, ski-friendly shuttle, and on-site spa. Kids love the arcade room, parents relax with lobby coffee. Free in-room WiFi for all.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Gallery Single Room

Gallery Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Balcony

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, The Pollux is in a shopping district and near a train station. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Zermatt-Furi Gondola and Matterhorn Museum are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing. Visit our Zermatt travel guide
Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • Zermatt - Furi
    Zermatt - Furi
    3 min walk - 0.2 miles
  • Matterhorn Museum
    3 min walk - 0.2 miles
  • Zermatt Visitor Center
    3 min walk - 0.2 miles
  • Zermatt-Furi Gondola
    13 min walk - 0.7 miles

Getting around

  • Zermatt Gornergratbahn Station
    3 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • Hotel Post Zermatt
    2 min walk
  • Brown Cow Pub
    2 min walk
  • McDonald's
    1 min walk
  • Le Petit Royal
    1 min walk
  • Walliserkanne
    1 min walk

About this property

The Pollux

Upscale family-friendly hotel near Zermatt-Furi Gondola
Located close to Matterhorn Museum, The Pollux provides a free breakfast buffet, a terrace, and a garden. Adventurous travelers may like the cycling at this hotel. Treat yourself to a sports massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
Other perks include:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and smoke-free premises
  • A banquet hall, luggage storage, and a porter/bellhop
  • 1 meeting room, concierge services, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at The Pollux include perks such as pillow menus and bathrobes, in addition to amenities like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 80-cm flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 9 miles (CHF 20 per day)
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Pollux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Pollux?

Check-out is at noon.

Does The Pollux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Pollux located?

This family-friendly Zermatt hotel is located in the mountains, within a 15-minute walk of Matterhorn Museum and Zermatt-Furi Gondola. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

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Reviews

The Pollux Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 221 out of 288 reviews
Rating 8 - Good. 56 out of 288 reviews
Rating 6 - Okay. 8 out of 288 reviews
Rating 4 - Poor. 2 out of 288 reviews
Rating 2 - Terrible. 1 out of 288 reviews

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception, great location, excellent restaurant and lobby bar service. Breakfast staff could have been more friendly and welcoming however.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Ai

Liked: Cleanliness, amenities, property conditions & facilities
Very comfy and good quality beddings Nice room with city view Very nice staff and amenities Overall A+
Very nice room with city view
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, convenient to train station
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Spacious room. Walkable to everything. Loved the lit fire in the lobby at night!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Stayed 1 night in May 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with large comfortable bed and balcony. Very cozy hotel with an excellent bar area by fireplace, great breakfast and excellent location. Two minutes from train station.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so friendly from the second we arrived, the room was spotless and they even took our luggage up for us as we had arrived early and left our bags at reception. It had a warm, cosy atmosphere with a log fire going in the evenings, and felt really welcoming.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Shervin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in a great location!

The hotel is located in a very nice location. The staff are very friendly and willing to help. Breakfast was also very nice. It worth the price!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Friendly staff. Great location for a ski trip.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Praveen P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect cozy hotel right in the middle of Zermatt, close to train stations and various restaurants.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Romana

Liked: Cleanliness, staff & service
Good location, staff was very helpful
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

HIROKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good and the room was clean, spacious and very comfortable.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close train station. Great dining and bar.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Blas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and spacious room Great views
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Stanley

Liked: Amenities
Property was in an excellent location. Very close to the train stay and easy navigation to everywhere we wanted to go.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located on the main street in Zermatt, within minutes from the train station. The room is spacious and beds are comfortable..the breakfast was superb too. We used the sauna rooms in the wellness centre which is free for use. They were in tip top condition.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Keerthika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and spacious. It was walkable from the train station and had very nice amenities. Breakfast was included and delicious.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Catherine

Very friendly and helpful staff. Excellent location. Fun bar and in house restaurant served delicious food with excellent service.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Stayed 1 night in Nov 2024