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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

4.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Sauna, steam room, body treatments, hot stone massages, sports massages
Penthouse | Living area | 70-cm flat-screen TV with cable channels, TV, heated floors
Sauna, steam room, body treatments, hot stone massages, sports massages
Indoor pool, sun loungers
Terrace/patio

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Pet friendly

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Mountain view

Penthouse

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 6
  • 3 King Beds

View all photos for Solo Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Solo Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
  • Mountain view
  • Sleeps 1
  • 1 King Bed

View all photos for View Junior Suite

View Junior Suite | Mountain view

View Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The High

The High | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

The High

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

Cottage | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Cottage

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 5
  • 2 King Beds and 1 Twin Trundle Bed

View all photos for Friends & Family Suite

Friends & Family Suite | Mountain view

Friends & Family Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Separate bathtub and shower
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

Deluxe Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for View Double Room +

View Double Room + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room +

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

Deluxe Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 80 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Friends & Family Suite +

Friends & Family Suite + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Friends & Family Suite +

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Separate bathtub and shower
  • Sleeps 5
  • 2 King Beds

View all photos for View Apartment

View Apartment | Living area | 70-cm flat-screen TV with cable channels, TV, heated floors

View Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for View Suite +

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Suite +

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for View Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area | 70-cm flat-screen TV with cable channels, TV, heated floors

Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room +

Double Room + | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room +

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Hair dryer
Electric kettle
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Bahnhofplatz 18, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 7 min walk - 0.4 miles
  • Zermatt - Furi - 7 min walk - 0.4 miles
  • Zermatt-Furi Gondola - 15 min walk - 0.8 miles
  • Sunnegga Ski Resort - 20 min drive - 3.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 106 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Le Petit Royal - ‬2 min walk
  • ‪Fuchs - ‬4 min walk

About this property

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Upscale hotel near Zermatt-Matterhorn Ski Paradise
Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel provides a free breakfast buffet, a terrace, and a garden. Indulge in a manicure/pedicure, a sports massage, and a body treatment at the onsite spa. In addition to an arcade/game room and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool with sun loungers
  • A billiards/pool table, concierge services, and massage treatment rooms
  • Luggage storage, a front-desk safe, and tour/ticket assistance
  • Helicopter/airplane tours, a porter/bellhop, and multilingual staff
Room features
All guestrooms are individually furnished, and include comforts such as heated floors and bathrobes, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Children's slippers and childcare services
  • Children's robes, hair dryers, and shampoo
  • 70-cm flat-screen TVs with cable channels
  • Wardrobes/closets, heated floors, and electric kettles

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 150.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

SchlossHouse
SCHLOSS Zermatt Active CBD Spa Hotel
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Hotel
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt

Frequently asked questions

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel have a pool?

Yes, this property has an indoor pool.

Is SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total). There's a fee of CHF 20 per pet, per night.

How much is parking at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

This hotel doesn't offer parking.

What time is check-in at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Check-out is at 11:00 AM.

Where is SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel located?

Located in Zermatt City Centre, this spa hotel is within a 15-minute walk of Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola. Sunnegga Ski Resort is 1.4 mi (2.3 km) away. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 2-minute walk.

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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 103 out of 106 reviews
Rating 8 - Good. 2 out of 106 reviews
Rating 6 - Okay. 1 out of 106 reviews
Rating 4 - Poor. 0 out of 106 reviews
Rating 2 - Terrible. 0 out of 106 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect area- food-stay was wondeful
Stayed 1 night in Apr 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Highly recommended.
Stayed 1 night in Apr 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel, close to the train station. Clean, friendly staff and the best Spa!
Stayed 3 nights in Feb 2025

10/10 Excellent

Matt and Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super convenient to the train station(s), but it is either sound proof or the trains are quiet because we didn’t hear anything. The spa is great for relaxing. Staff were friendly and outgoing. Breakfast was great. We really enjoyed everything!
Stayed 2 nights in Mar 2025

10/10 Excellent

Douglas

Location, service , modern and clean facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sauna, Spa (massage), gym and Yoga class were truly terrific. The staff was warm and welcoming. Breakfast was all I could have hoped for. The room was very comfortable. The hotel really met and surpassed all expectations.
Stayed 5 nights in Mar 2025

10/10 Excellent

Aisling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property to stay at. The staff was very helpful and friendly. The breakfast was awesome, excellent location. We couldn't have asked for a better stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked ot
Stayed 2 nights in Mar 2025

10/10 Excellent

Vinicius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Schloss! The cozy property, great location, and relaxing spa made it special. Our room was lovely, and the staff’s outstanding hospitality truly set this hotel apart. From check-in to check-out, every detail was thoughtfully handled, making our experience even more enjoyable.
Stayed 1 night in Feb 2025

10/10 Excellent

Clamor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, Chris at reception delivers outstanding service
Stayed 1 night in Feb 2025

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, minutes away from the train station, friendly staff, amazing spa, you should try the cbd massage and try in the spa the cbd sprinkle.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fell in love with it here. We came with our two kids for a ski trip and weren't sure what to expect because it was our first time to Zermatt. Now, we cannot wait to come back!! Fabulous location, amenities, staff and little touches. On point. So easy and nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

mahnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for Zermatt
Stayed 3 nights in Dec 2024

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience staying at the Schloss Hotel. Alex and his team were wonderful and created the perfect experience. The hotel is conveniently located to the train station, Gornergrat train, shops, and restaurants. Highly recommend this hotel to anyone looking to visit Zermatt!
Stayed 3 nights in Jan 2025

10/10 Excellent

Chi Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never wrote any reviews but SCHLOSS is just perfect. Best hotel i ever stayed in.
Stayed 1 night in Jan 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay!

Our stay was magnificent! Very close to downtown and the staff is very friendly and helpful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient but very quiet. Excellent staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is amazing. The staff was particularly helpful. The location is extremely convenient to the train station and the Matterhorn railway.
Stayed 1 night in Dec 2024

10/10 Excellent

YU CHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy and well maintained, had a wonderful stay with my wife!
Stayed 2 nights in Oct 2024

10/10 Excellent

stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the most friendly,welcoming, beautiful place to stay. Not one complaint.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Liked: Amenities, property conditions & facilities
Amazing !!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walkable getaway!
Stayed 1 night in Sep 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here, perfect location, so close to the train station but we weren’t there to ski so might be a different walk to the cable cars if you’re carrying. The hotel is fab, great pool and spa area, breakfast was lovely and by far the most comfortable room of our whole trip, the team were lovely too
Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are very friendly and service oriented to make the stay pleasant. Food is excellent, the spa & amenities are spectacular. I would definitely make this a stop during holiday travel.
Stayed 1 night in Sep 2024