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Resort Hotel Alex

4.5 star property
Luxurious slopeside hotel with full-service spa

Choose dates to view prices

Resort Hotel Alex in central Zermatt offers ski-in/ski-out convenience and an international restaurant. Guests can enjoy hot stone massages, racquetball, or relax by the pool. Attentive staff arranges bike rentals and activities, perfect for families.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - single
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double or Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - single
Separate bedroom
  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

8.8 out of 10
Excellent
(11 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - single
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 18 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite

Highlights

Balcony
Separate sitting area
Fireplace
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 55 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Junior Suite

Classic Junior Suite | 1 bedroom, premium bedding, in-room safe, desk

Classic Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Budget Standard Zimmer

Budget Standard Zimmer | 1 bedroom, premium bedding, in-room safe, desk

Budget Standard Zimmer

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Premium bedding
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Bodmenstrasse 12, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt Visitor Center - 2 min walk - 0.1 miles
  • Matterhorn Museum - 5 min walk - 0.3 miles
  • Zermatt - Furi - 5 min walk - 0.3 miles
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.4 miles

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Restaurant Derby - ‬2 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Golden India - ‬2 min walk

About this property

Resort Hotel Alex

Luxury family-friendly hotel near Zermatt-Matterhorn Ski Paradise
Consider a stay at Resort Hotel Alex and take advantage of a free breakfast buffet, a terrace, and a garden. Hit the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. Indulge in a massage, a manicure/pedicure, and a facial at Alex Spa, the onsite spa. The on-site restaurant, Alex Grill, features international cuisine. Yoga classes are offered at the health club; the property also has a playground, an arcade/game room, and a library. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool along with sun loungers
  • Bike rentals, an indoor tennis court, and babysitting (surcharge)
  • Tour/ticket assistance, massage treatment rooms, and smoke-free premises
  • A banquet hall, concierge services, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 85 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, heating, and daily housekeeping

Similar properties

Restaurant
Hotel Sonne Zermatt
  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
9.8 out of 10, Exceptional, 18 reviews
Hotel Sonne Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alex Grill
  • Bodega Bacchus

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor tennis court
  • Library
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • Elevator

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 155.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 155.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

Does Resort Hotel Alex have a pool?

Yes, this property has an indoor pool.

Is Resort Hotel Alex pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Resort Hotel Alex doesn't offer parking.

What time is check-in at Resort Hotel Alex?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Resort Hotel Alex?

Check-out is at 11 AM.

Where is Resort Hotel Alex located?

Located in the mountains, this ski-in/ski-out hotel in Zermatt City Centre is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa and close to winter sports such as cross-country skiing and skiing lessons. Zermatt - Furi and Furi Ski Area are also within 10 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

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Reviews

Resort Hotel Alex Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 189 out of 260 reviews
Rating 8 - Good. 53 out of 260 reviews
Rating 6 - Okay. 10 out of 260 reviews
Rating 4 - Poor. 3 out of 260 reviews
Rating 2 - Terrible. 5 out of 260 reviews

Reviews

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
They upgraded my room to a mountain view room. Excellent location!
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from room- very friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful suite right on the 6th floor, which was the highlight of the stay
Stayed 1 night in Jul 2025

10/10 Excellent

chris

Liked: Amenities, property conditions & facilities
Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.
Stayed 2 nights in May 2025

10/10 Excellent

James

Amazing place!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idyllic Swiss Hotel

Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities

It’s the location

Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.
Stayed 1 night in Jul 2025

10/10 Excellent

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent food
Stayed 2 nights in Dec 2023

10/10 Excellent

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and perfect facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Juzar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff is very friendly. Also excellent breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
Stayed 8 nights in Mar 2025

10/10 Excellent

Sangeeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very convenient & beautiful rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel and my room!
Stayed 1 night in May 2024

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel, fantastic location.

Absolutely great hotel, and amazing location, can highly recommend. Breakfast was very good, with so many different options. Will definitely stay at Alex again on our next trip to Zermatt.
Stayed 7 nights in Feb 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room super near the train station. Davide a great bartender. Great choice for Zermatt
Stayed 2 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! Such a wonderful location to everything in town and the breakfast is phenomenal. Will be back!
Stayed 5 nights in Apr 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in a Great Location

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
View from my balcony
Stayed 2 nights in Mar 2025

10/10 Excellent

Berat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!
Stayed 2 nights in Mar 2025

10/10 Excellent

Gennady

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean, friendly staff, great variety for breakfast. Gorgeous room and excellent bed linen
Stayed 2 nights in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short Stay in Zermatt

Great Hotel. Very friendly with helpful staff. Great breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very lovely property, very unique and close to everything! Loved the indoor pool and spa
Stayed 2 nights in Jul 2022

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.
Stayed 2 nights in Jan 2024

10/10 Excellent

Eric

Liked: Amenities, property conditions & facilities
Loved having a steam bath in my room! And the views from the balcony were amazing!
Stayed 2 nights in Aug 2024
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Policies

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