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Hotel Sarazena

Property class: 3

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Photo gallery for Hotel Sarazena

A hotel entrance with a wooden facade, a mountain view, and a reception desk. - Hotel Sarazena (Zermatt)
A wooden interior with a reception desk, a clock, and a mountain painting. - Hotel Sarazena (Zermatt)
A snowy mountain town with wooden buildings and a modern hotel in the background. - Hotel Sarazena (Zermatt)
A round wooden table with a candle in a glass holder. - Hotel Sarazena (Zermatt)
A balcony with a wooden railing overlooking a snowy mountain and buildings. - Hotel Sarazena (Zermatt)
Close to Zermatt-Matterhorn Ski Paradise, Hotel Sarazena provides amenities like a free breakfast buffet and a garden. Stay connected with free in-room WiFi.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Housekeeping

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room

A hotel room with a double bed, a desk with a chair, a small table, and a television.

Twin Room

10.0 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

A snowy mountain town with wooden buildings and a modern hotel in the background.

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

SINGLE WITH DOUBLE BED

  • Sleeps 1

SINGLE STANDARD

  • Sleeps 1

SUITE MOUNTAIN VIEW

  • Sleeps 8

About the neighborhood

Zermatt is home to Hotel Sarazena. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Babylift and Frachey-Alpe Ciarcerio Funicular are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Zermatt travel guide
Map
Bahnhofplatz, 14, Zermatt, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    8 min walk - 0.5 miles
  • Zermatt Visitor Center
    2 min walk - 0.1 miles
  • Zermatt–Sunnegga Funicular
    5 min walk - 0.3 miles
  • Matterhorn Museum
    6 min walk - 0.4 miles

Getting around

  • Zermatt Station
    1 min walk
  • Sion (SIR)
    105 min drive

Restaurants

  • McDonald's
    2 min walk
  • Walliserkanne
    4 min walk
  • Harry's Ski Bar
    6 min walk
  • Restaurant Derby
    3 min walk
  • Manud
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Hotel Sarazena pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Sarazena?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Sarazena?

Check-out is at 11:00 AM.

Where is Hotel Sarazena located?

Situated in Zermatt, this hotel is steps from Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa, and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within 10 minutes. Zermatt Station and Zermatt (QZB-Zermatt Train Station) are within a 2-minute walk.

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Reviews

Hotel Sarazena Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 84 out of 97 reviews
Rating 8 - Good. 10 out of 97 reviews
Rating 6 - Okay. 3 out of 97 reviews
Rating 4 - Poor. 0 out of 97 reviews
Rating 2 - Terrible. 0 out of 97 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is amazing, receptionist was professional, breakfast was amazing and room was very tidy, clean plus washroom very good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean renovated room Staff is amazing Breakfast is delicious Location is awesome
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, convenient location: close to train station and village. Some of the balconies have perfect views of the Matterhorn on a clear day. The rooms are clean, cozy and simple. Would definitely stay again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The hotel was opposite the station but down a little walkway and right beside the Gornergrat Railway which was great for exploring the Matterhorn. The bus stop to the Matterhorn Express was right beside the little walkway. The position of the hotel meant it was quiet but it was a very short walk to the town. The room was very comfortable and clean, with a great breakfast available. Every member of staff I met was helpful and friendly. A really lovely stay I would not hesitate to book this hotel again if I were to visit Zermatt.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Amazing staff. Great location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. Loved this hotel, great location and super clean
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and I would definitely return next year.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned, clean, beautiful hotel.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Amenities
The staff were all amazing and went out of thier way to take great care of us. Loved our stay.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked 2 rooms in this hotel. The hotel was clean, cute and close to the train station. The hotel staff were exceptionally polite, courteous and helpful. The breakfast was decent too. I would love to book this hotel again if and when we visit Zermatt again.
Photo of Zermatt from the hotel room balcony. :-)
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right near the train station. The hotel is very clean and my room was nicely furnished. The price was reasonable for Zermatt and what stood out was the service. The lady at the front desk was very helpful and friendly. I used the private steam room/sauna one day and it was wonderful after skiing. I'd gladly stay again.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, amazing staff, breakfast buffet was excellent, very short walk from the train station, which is ideal since taxi fares are super expensive in Zermatt. Updated facilities, highly recommend. Great value!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Breakfast was delicious and location was perfect. Highly recommend staying.
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional. Perfect location, big comfortable rooms, everything clean, good breakfast. Enjoyed our stay.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and staff were welcoming
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a short walk from the SBB train station. It is also next to the Gornergrat Railway station. Room are large and beds are comfortable.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

We were warmly welcomed by Diana. The room was comfortable and spacious. It had a view of the Matterhorn! It is conveniently located next to the train station and other sights.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely small hotel very close to the railway station. Felt very safe in Zermatt. Hotel had luxurious bedding and a satisfying breakfast. Would certainly return if ever in Zermatt again.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the train station. Area walkable and safe. Rooms were clean and cozy and I even had a view of the Matterhorn from my balcony. Staff very friendly and helpful. Breakfast was excellent!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely receptionist, good sized room for a single
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and I loved that they had hard woods floor throughout. Right next to the train station and very convenient. Helpful staff.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not far from the train station. The hotel staff is friendly and very helpful. I would stay here again.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel, Highly Recommended

We had a fantastic 3 day stay at this lovely hotel, rooms spacious and clean, big comfy bed, tasty breakfast, close to town and both railway stations. We were getting the 1st Glacier Express that morning, and they kindly did an early breakfast sitting. Would highly recommend
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and caring. We enjoyed our stay very much. Our breakfast ladies were exceptional. Thank you!!
Stayed 6 nights in Jan 2025