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Hotel Helvetia

2.0 star property
Travelers can carve through fresh powder during the day and enjoy international cuisine at night, just steps from the Zermatt-Furi Gondola

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Photo gallery for Hotel Helvetia

Free daily buffet breakfast - Hotel Helvetia (Zermatt)
Property entrance - Hotel Helvetia (Zermatt)
Balcony - Hotel Helvetia (Zermatt)
Property entrance - Hotel Helvetia (Zermatt)
Family Suite | Living room | Flat-screen TV - Hotel Helvetia (Zermatt)
Hotel Helvetia, near the Zermatt-Furi Gondola, offers a free breakfast buffet daily. Enjoy on-site shopping and Thai specialties at Restaurant Helvetia. Guests love the multilingual staff, in-room WiFi, and convenient ski shuttle service.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

Single Room | In-room safe, blackout drapes, free WiFi, bed sheets

Single Room

7.6 out of 10
Good
(10 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Twin Room

Economy Twin Room | In-room safe, blackout drapes, free WiFi, bed sheets

Economy Twin Room

7.4 out of 10
Good
(15 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room

  • Mountain view
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite

In-room safe, blackout drapes, free WiFi, bed sheets

Family Suite

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds

About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, Hotel Helvetia is in the entertainment district and near a train station. Zermatt-Furi Gondola and Zermatt–Sunnegga Funicular are worth checking out if an activity is on the agenda. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing. Visit our Zermatt travel guide
Map
Bahnhofstrasse 72, Zermatt, VS, 3920

What's nearby

  • This photo is taken from the Riedweg. It's great for sunset and blue hour photos since it allows to frame both the village and the Matterhorn.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • #Contest #Matterhorn #Zermatt #Switzerland #Suisse#Schweiz #HeavenonEarth #Culture
    Zermatt - Furi
    2 min walk - 0.1 miles
  • Was in Zermatt for the new year... worth visiting this beautiful mountain ;).. let me know your feedback #WinterWonders #Zermatt
    Furi Ski Area
    2 min walk - 0.1 miles
  • #Contest #Matterhorn #Zermatt #Switzerland #Suisse#Schweiz #HeavenonEarth #Culture
    Furi - Riffelberg
    2 min walk - 0.1 miles
  • Matterhorn Museum
    1 min walk - 0.0 miles

Getting around

  • Zermatt Gornergratbahn Station
    5 min walk
  • Geneva International Airport (GVA)
    162 min drive

Restaurants

  • Hotel Post Zermatt
    1 min walk
  • Brown Cow Pub
    1 min walk
  • Walliserkanne
    2 min walk
  • Restaurant du Pont
    2 min walk
  • Manud
    2 min walk

About this property

Hotel Helvetia

Hotel near Zermatt–Sunnegga Funicular
Located close to Zermatt-Furi Gondola, Hotel Helvetia provides a free breakfast buffet, a grocery/convenience store, and shopping on site. Hit the slopes at this hotel offering a ski shuttle, ski equipment rentals, and ski lessons. The on-site Thai cuisine restaurant, Restaurant Helvetia, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
Additional perks include:
  • A gift shop, ATM/banking services, and smoke-free premises
  • A front-desk safe, a 24-hour front desk, and multilingual staff
Room features
All guestrooms at Hotel Helvetia include comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • Flat-screen TVs with cable channels
  • Electric kettles, heating, and daily housekeeping

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Exterior
Hotel Bahnhof
  • Free WiFi
  • Housekeeping
9.0 out of 10, Wonderful, 418 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

Is Hotel Helvetia pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Helvetia?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Helvetia?

Check-out is at 10:30 AM.

Where is Hotel Helvetia located?

Located near the slopes, this Zermatt City Centre hotel is in the mountains, within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and snowshoeing. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Reviews

Hotel Helvetia Reviews

7.4

Good

7.8

Cleanliness

8.4

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 162 out of 772 reviews
Rating 8 - Good. 303 out of 772 reviews
Rating 6 - Okay. 191 out of 772 reviews
Rating 4 - Poor. 70 out of 772 reviews
Rating 2 - Terrible. 46 out of 772 reviews

Reviews

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The old style was authentic and the spa bath a bonus, plus the view was great.
Stayed 1 night in Jan 2026

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Good location, decent breakfast
Stayed 4 nights in Dec 2025

10/10 Excellent

Ratna

Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and staff is very friendly. The hotel has no elevator and the stairs are quite steep. Large luggage can be a challenge. Breakfast is wonderful and fresh. Overall, the hotel is wonderful for traveler on a budget.
Stayed 1 night in Jan 2026

6/10 Okay

JIA LING

Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025

10/10 Excellent

Theresa

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff were really nice and helpful.
Stayed 2 nights in Oct 2025

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025

6/10 Okay

Patrick

Disliked: Amenities, property conditions & facilities
There’s a reason why this is the cheapest option in a central location - the condition of the hotel is poor, rooms small and practically no frills. Expedia advertised a ski and boot storage room but no such thing exists - instead there are a few open racks for skis just off the Main Street so didn’t feel a safe option. That said the hotel has no problem with guests taking skis and boots into the bedrooms. For all that, the breakfast was pretty decent, the staff friendly and the rooms warm so if you’re just looking for somewhere to get your head down for the night then it’s not an awful option
Stayed 1 night in Dec 2025

8/10 Good

Simon

Liked: Cleanliness
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
Stayed 1 night in Oct 2025

8/10 Good

Adrian

Liked: Cleanliness, amenities
We had room 14 and would have had view on the Matterhorn if conditions would have been better. Room confortable for three nights and very central. Very good value for money in Zermatt. Fernanda is a very nice person. Good breakfast. Only negative point for me, as a tall person, was the height of the ceiling in the shower.
Stayed 3 nights in Oct 2025

8/10 Good

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and spacious room. Mattresses need replacing and the hotel’s proximity to the local bars made it a bit noisy. However, Overall we had a good stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of town. Restaurant downstairs is excellent. Family suite was perfect for 4 people.
Stayed 2 nights in Apr 2025

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very rustic but clean and it was right in the heart of Zermatt. We arrived before check in but the staff checked us into our room anyway. I loved every bit of our stay.
Stayed 1 night in May 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly in a central location. Comfortable room with good amenities and a nice breakfast.
Stayed 1 night in Dec 2024

6/10 Okay

Monica

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was clean. Staff were rude. Shower didn’t drain. Walls are very thin so you can clearly hear your neighbors. It’s a good location but it may be worthwhile to pay a bit more elsewhere.
Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service
Best location ever
Stayed 6 nights in Jan 2025

4/10 Poor

Daniel T

Disliked: Staff & service
The key for my room was just hanging up in the unlocked reception, and the phone number didn't work. For what i paid, this hotel felt overpriced as it was charmless and basic. The bed I'll admit was comfortable and there was a bath but, yeah not great. Would look for alternatives next time
Stayed 1 night in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service

Grear value

This was a nice stay right in the heart of Zermatt. Though it was an older place (which was reflective in the rooms) it was a good place for the price. The staff was kind and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was older, this just added to the charm for us. We could view the Matterhorn from our bedroom window and this hotel was in the best location of the whole of Zermatt. There is no lift, so alot of stairs with heavy cases. But we were aware and didnt mind the extra fitness. Breakfast was included and much appreciated. Would definately stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely adored this little hotel. Right on the Main Street and it had a lovely atmosphere. Small and functional room with a communal balcony. Perfect for our one night stay. Decent breakfast in the morning too
Stayed 1 night in Apr 2025

8/10 Good

Andy

Liked: Staff & service
It was convienent for a one night stay in Zermatt. The room is tight. The breakfast was good.
Stayed 1 night in Apr 2025

8/10 Good

michio

Liked: Cleanliness, amenities, property conditions & facilities
Large rooms, convienient location
Stayed 2 nights in Aug 2023

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant

Very kind personal. Location is good. For sure I am interested to come back here again.
Stayed 1 night in Mar 2025

6/10 Okay

Jennifer

Liked: Cleanliness, room comfort
Disliked: Staff & service
The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.
Stayed 3 nights in Sep 2025

8/10 Good

Ernst

Liked: Cleanliness
Authentic nice building. Rooms are not very soundproof. Showerhead was hanging so low, I was only able to wash my hear sitting down. The nice location as well as the price make up for that. There's lots of restaurants, shops and bike rentals nearby. Staff was very friendly and helpful. If you don't mind my first points of comment, then I would definitely recommend.
Stayed 2 nights in Jul 2025