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Hotel Helvetia

2.0 star property
Ski hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Helvetia

Free daily buffet breakfast
Family Suite | Living room | Flat-screen TV
Family Suite | 1 bedroom, in-room safe, blackout drapes, free WiFi
Balcony
Property entrance
Hotel Helvetia, near the Zermatt-Furi Gondola, offers a free breakfast buffet daily. Enjoy on-site shopping and Thai specialties at Restaurant Helvetia. Guests love the multilingual staff, in-room WiFi, and convenient ski shuttle service.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

Single Room | 1 bedroom, in-room safe, blackout drapes, free WiFi

Single Room

7.6 out of 10
Good
(9 reviews)

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Twin Room

Economy Twin Room | 1 bedroom, in-room safe, blackout drapes, free WiFi

Economy Twin Room

7.6 out of 10
Good
(14 reviews)

Highlights

Heating
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, blackout drapes, free WiFi

Standard Double Room

Highlights

Heating
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, blackout drapes, free WiFi

Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • 15 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite

1 bedroom, in-room safe, blackout drapes, free WiFi

Family Suite

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds

About the neighborhood

Map
Bahnhofstrasse 72, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Zermatt Visitor Center - 6 min walk - 0.4 miles
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.4 miles
  • Zermatt-Furi Gondola - 9 min walk - 0.5 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬1 min walk
  • ‪Brown Cow Pub - ‬1 min walk
  • ‪Walliserkanne - ‬2 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Elsie Bar - ‬1 min walk

About this property

Hotel Helvetia

Hotel near Zermatt–Sunnegga Funicular
Located close to Zermatt-Furi Gondola, Hotel Helvetia provides a free breakfast buffet, a grocery/convenience store, and shopping on site. Hit the slopes at this hotel offering a ski shuttle, ski equipment rentals, and ski lessons. The on-site Thai cuisine restaurant, Restaurant Helvetia, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
Additional perks include:
  • ATM/banking services, a gift shop, and smoke-free premises
  • A 24-hour front desk, multilingual staff, and a front-desk safe
Room features
All guestrooms at Hotel Helvetia include comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • Flat-screen TVs with cable channels
  • Electric kettles, heating, and daily housekeeping

Similar properties

Exterior

Hotel Alpina

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Housekeeping
8.6 out of 10, Excellent, 450 reviews
Hotel Alpina

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

Is Hotel Helvetia pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Helvetia?

This hotel doesn't offer parking.

What time is check-in at Hotel Helvetia?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Helvetia?

Check-out is at 10:30 AM.

Where is Hotel Helvetia located?

Located near the slopes, this Zermatt City Centre hotel is in the mountains, within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and snowshoeing. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 156 out of 748 reviews
Rating 8 - Good. 297 out of 748 reviews
Rating 6 - Okay. 183 out of 748 reviews
Rating 4 - Poor. 68 out of 748 reviews
Rating 2 - Terrible. 44 out of 748 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

JIA LING

Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025

10/10 Excellent

Theresa

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff were really nice and helpful.
Stayed 2 nights in Oct 2025

8/10 Good

Simon

Liked: Cleanliness
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
Stayed 1 night in Oct 2025

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay and would recomment anyone travelling to Zermatt.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
Stayed 1 night in Jul 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely adored this little hotel. Right on the Main Street and it had a lovely atmosphere. Small and functional room with a communal balcony. Perfect for our one night stay. Decent breakfast in the morning too
Stayed 1 night in Apr 2025

8/10 Good

Andy

Liked: Staff & service
It was convienent for a one night stay in Zermatt. The room is tight. The breakfast was good.
Stayed 1 night in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and right in the middle of town, with ski rentals across the street. Fit the bill for a great stay!
Stayed 4 nights in Feb 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, amenities
Great location in the middle of town
Stayed 1 night in Mar 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Had no problems at all
Stayed 2 nights in Dec 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely! Family suite was perfect for our family of 5. Breakfast was delicious. Location was AMAZING! We had a wonderful stay!
Stayed 2 nights in Jul 2023

10/10 Excellent

kristy l

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room at the front of the building and it was AMAZING!! Yes, we had to lug a suitcase each up the narrow stairs, but once up there and the view is seen, all is forgiven!! I made my family sleep with the doors open for the fresh air, and so I could hear the music and sounds of town as I drifted off to sleep. Then waking up to the sun rising over the mountains, birds chirping.... It was perfect!! Breakfast was the cherry on top!! Besides the very easy walk from the station, hehe! Definitely recommend this place if you have the physical ability to carry suitcases up stairs :)
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed 1 night in Jan 2025

6/10 Okay

Bijaya

Liked: Cleanliness
I liked the balcony and view of square from there. Problems are it's right next to bust main street, so noise is issue. More that that my problem was the cigarette smoke from the bar downstairs which has outdoor nice seating. This place is in middle of hustle bustle but you have to pay price for it. I liked it. Next time I will choose some quieter place.
Stayed 2 nights in Jun 2025

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Staff & service
Comfortable
Stayed 1 night in Dec 2024

8/10 Good

Bonnie

Liked: Cleanliness
Free breakfast was nice. Shower was very small and the shower head would not stay in position.
Stayed 2 nights in Nov 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities

clean and comfortable room with lots of windows

clean and comfortable room in a small hotel with a great location, however the breakfast was very light. If you are a senior be aware there is no elevator ( we were on the fourth floor) , also if you are over 6 feet watch your head !!!
Stayed 5 nights in Dec 2024

8/10 Good

Susannah

Liked: Cleanliness, property conditions & facilities, room comfort
Difficult to find. It is in an alleyway beside a bakery, almost opposite Grand Hotel Zermatthof and at right angles to the Hotel Post. Up at least 3 flights of old stairs in an old chalet. The key was waiting for me. Once there, it is comfortable, even a kettle and easy chair provided. There is a balcony overlooking the main street. The furnishings, lighting and equipment are good. Everything as clean. The only thing missing was a plug for the basin - perhaps this was an accident?
This room was for one person.
The balcony
Stayed 1 night in May 2025

2/10 Terrible

Kenneth

The location was ideal. Breakfast being included. The stairs were narrow and many. Not recommended for ederly. Sharing a balcony with neighbouring room. Very basic room.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt hideaway

Our room was on the top floor with a view of the mountains, and it was both well-appointed and spotlessly clean. Check-in and check-out were straightforward. It's an interesting old building, but make sure you're all right with stairs!
Stayed 1 night in Jul 2022

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel was super convenient for staying in Zermatt and makes it very easy to go skiing! The breakfast included was also very nice and the staff was kind. That said, the area is very loud at night (club/loud music) which made it quite difficult to sleep. It definitely helps you stay in Zermatt on a tighter budget, but would recommend investing in some strong earplugs.
Stayed 4 nights in Jan 2023

4/10 Poor

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
Stayed 1 night in May 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is always kept clean. It's in the middle of the town, found in between the train station and matterhorn cable car. Very convenient location. The only cons is that there's no lift/elevator in the hotel.
Stayed 2 nights in Oct 2023

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