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Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Excelsior

Exterior
Suite, Mountain View | Minibar, in-room safe, desk, free WiFi
Bar (on property)
Junior Suite, Balcony | View from room
Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | Minibar, in-room safe, desk, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Bar
  • Pet friendly
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Economy Double Room

Economy Double Room | Minibar, in-room safe, desk, free WiFi

Economy Double Room

Highlights

Heating
LCD TV
Hair dryer
Private bathroom
Minibar
In-room safe
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | Minibar, in-room safe, desk, free WiFi

Junior Suite, Balcony

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Minibar
In-room safe
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View | Minibar, in-room safe, desk, free WiFi

Suite, Mountain View

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Separate bathtub and shower
Hair dryer
Minibar
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North) | Minibar, in-room safe, desk, free WiFi

Double Room (North)

Highlights

Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Minibar
In-room safe
Desk
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | Minibar, in-room safe, desk, free WiFi

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Minibar
In-room safe
  • 29 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, free WiFi

Single Room

Highlights

Heating
LCD TV
Hair dryer
Private bathroom
Minibar
In-room safe
Desk
Daily housekeeping
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | Minibar, in-room safe, desk, free WiFi

Double Room, Balcony (South)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Minibar
In-room safe
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

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Exterior

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About the neighborhood

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles
  • Zermatt - Furi - 3 min walk - 0.2 miles
  • Zermatt-Furi Gondola - 11 min walk - 0.6 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Walliserkanne Zermatt - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬1 min walk

About this property

Hotel Excelsior

Hotel near Zermatt-Matterhorn Ski Paradise
A free breakfast buffet, a terrace, and a garden are just a few of the amenities provided at Hotel Excelsior. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • A front-desk safe, free newspapers, and helicopter/airplane tours
  • Smoke-free premises, luggage storage, and an elevator
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All guestrooms at Hotel Excelsior offer amenities such as free WiFi, safes, and minibars.
More conveniences in all rooms include:
  • Heating, daily housekeeping, and desks

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/airplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Is Hotel Excelsior pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel Excelsior?

This hotel doesn't offer parking.

What time is check-in at Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior?

Check-out is at 11:00 AM.

Where is Hotel Excelsior located?

Situated in Zermatt, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi Ski Area. Furi - Riffelberg and St. Mauritius Church are also within 5 minutes. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

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Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 144 out of 201 reviews
Rating 8 - Good. 47 out of 201 reviews
Rating 6 - Okay. 9 out of 201 reviews
Rating 4 - Poor. 1 out of 201 reviews
Rating 2 - Terrible. 0 out of 201 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Shayan

Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Stayed 2 nights in May 2025

10/10 Excellent

nongnooch

Liked: Cleanliness, amenities, property conditions & facilities
I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Stayy. Beds could be more conformable though.
Stayed 1 night in Jan 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the Matterhorn Express !!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, close to the train station.
Stayed 1 night in Jul 2024

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice very helpful breakfast was great
Stayed 2 nights in Apr 2024

8/10 Good

xiaolin

Liked: Cleanliness, staff & service
The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.
Stayed 1 night in Feb 2025

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A few minutes from train station. Can see Matterhorn from window.
Stayed 1 night in Oct 2024

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the Matterhorn from our room balcony! It was unbelievable to have that site right outside our room every time we woke up or cared to look out the window! Excellent location!
Stayed 1 night in Sep 2024

10/10 Excellent

Ashwani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying in this beautiful, spacious and very convenient hotel. The staff, specially Ms. Monika is super helpful and accommodating. It is very convenient to get to the main market area in 2 minutes and not too far from Matterhorn glacier paradise gateway. The in hotel dinner option came as a surprise- excellent food and local delicacies- simply yummy. The hotel was kind to us to arrange complementary drop off to train station. We stayed 3 nights in this very relaxing hotel. The room was facing motherhorn -South view
Stayed 2 nights in Dec 2024

10/10 Excellent

mayur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Liked it.
Stayed 1 night in Jul 2024

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept small hotel with excellent breakfast buffet.
Stayed 3 nights in Apr 2023

8/10 Good

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, lovely breakfast, highly recommend.
Stayed 2 nights in Apr 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great views of the Matterhorn, and excellent breakfast. So good we stayed three nights.
Stayed 2 nights in Jul 2022

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities, room comfort

OK hotel, nothing special

Position and view good, I had view over the town rather than the Matterhorn. Otherwise, ok but nothing special
Stayed 1 night in Jul 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Irfan

Liked: Amenities
Good location
Stayed 2 nights in Nov 2023