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Hotel Continental

Property class: 3

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Photo gallery for Hotel Continental

A hotel building with a sign reading 'HOTEL CONTINENTAL' and another sign for 'ALPHUBEL HOTEL' in the background. - Hotel Continental (Zermatt)
A blue food truck parked in front of a building with red flower boxes on the balcony. - Hotel Continental (Zermatt)
A modern dining area with a wooden table, blue chairs, and a lamp. - Hotel Continental (Zermatt)
A modern dining area with a kitchen in the background, featuring wooden cabinets and a bar area. - Hotel Continental (Zermatt)
A hotel room with a wooden headboard, a bed with white linens, a desk with a computer, and a window with curtains. - Hotel Continental (Zermatt)
A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Continental provides amenities like a bar. Active travelers can enjoy ice skating at this hotel. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Bar
  • Housekeeping

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Room options

View all photos for Double Room

A hotel room with a wooden bed, two armchairs, a small round table, and a TV mounted on the wall.

Double Room

8.8 out of 10
Excellent
(35 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

A hotel room with a wooden bed, two armchairs, a small round table, and a TV mounted on the wall.

Deluxe Double Room

8.6 out of 10
Excellent
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

A hotel room with a wooden bed, a TV, a desk with drawers, a lamp, and a window with curtains.

Classic Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, Hotel Continental is in the mountains and on the boardwalk/promenade. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledding and snowshoeing. Visit our Zermatt travel guide
Map
Brantschenhaus 3, Zermatt, Valais, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snowy mountain landscape with a prominent peak, a dining area with tables and chairs, and people gathered around.
    Sunnegga Ski Resort
    5 min walk - 0.3 miles
  • Matterhorn Museum
    3 min walk - 0.2 miles
  • Zermatt Visitor Center
    3 min walk - 0.2 miles
  • Tour Monte Rosa
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    3 min walk
  • Sion (SIR)
    75 min drive

Restaurants

  • McDonald's
    1 min walk
  • Hotel Post Zermatt
    3 min walk
  • Brown Cow Pub
    3 min walk
  • Stefanie's Creperie
    2 min walk
  • Restaurant Derby
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 20 for adults and CHF 20 for children
  • A bar/lounge

Things to do

  • Ice skating
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 20 for adults and CHF 20 for children
  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Hotel Continental pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Continental?

Check-in start time: 3 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Continental?

Check-out is at 11 AM.

Where is Hotel Continental located?

Located in Zermatt City Centre, this hotel is steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Tour Monte Rosa and Furi Ski Area are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Continental Reviews

8.8

Excellent

9.2

Cleanliness

9.6

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 414 out of 727 reviews
Rating 8 - Good. 218 out of 727 reviews
Rating 6 - Okay. 67 out of 727 reviews
Rating 4 - Poor. 16 out of 727 reviews
Rating 2 - Terrible. 12 out of 727 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant basic hotel in a good location.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was nice. We enjoyed the breakast, it was delightful. Our room looked out the back but still great view of nearby mountain range. We were just a hop skip and a jump from pretty much everything and everywhere. Great stay, thank you Hotel Continental...!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Great room with balcony and nice view! Delicious breakfast! Able to store bag while exploring.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
Hotel is conveniently located to the train station and the main shopping/dining area. It was super quiet as well which was very nice. However, carpets in the room were heavily stained.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is a plus! Close to the train station and so many restaurants! The room was small and the hotel is a bit updated. But I would definitely recommend it.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually stayed at the sister hotel Simi, which was a free upgrade that we were given when we arrived! The bed was comfortable and the room was the most spacious of all our hotels that we have stayed during this trip. The staff was excellent, even opened the bar (which was closed for the summer season) so that we could get some ice!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 min walk from train station. Make a right out of train station. Second side street after McDonalds. Not located on main street. Breakfast, check in and out out of Hotel simi which is at the end of the same street on right side, 10 sec walk. Excellent stay. Matterhorn was white out and has free bus to hotel. About 30 min if you walk. But we did train Gornegrat. Leaves from train station. Dont miss the zoom and virtual paragliding up there. Trains every 20 min.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property for the price. Don’t expect too much. Small bathroom, no air con for summer nights, breakfast was very basic no cooked eggs. Have to boil your own. Great location
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities
Room was clean amenities were basic. The breakfast was very good, however front desk not available when needed to report an issue with the room. Also not a fan of housekeeping barging in without knocking at 8:30 am.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is as exactly as you see it in the pictures. For what we booked it for it was perfect. Gave us rest and we were skiing most days and out eating most nights. Great experience overall.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent! staff nice. only issue is that you have to go to another hotel to Check-in and Check out
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, included breakfast, great location, friendly staff, excellent coffee
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great central location, room was very clean, perfect for a weekend stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reliable and well located. All that is needed in a ski hotel
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Hotel Continental Zermatt. The hotel allowed an early check‑in at around 10:30, which was incredibly convenient after arriving in town. The location is excellent, just a short walk from the train station and close to the main streets, making it easy to explore Zermatt without needing transport. The room was spacious for a couple and came with a lovely balcony. We were lucky to have a clear view of the Matterhorn right from our room, which made the stay even more memorable. Breakfast was decent with enough variety to start the day well. The hotel also provides a luggage storage facility, which allowed us to check out and still explore Zermatt freely without carrying our bags. Overall, the staff were friendly, the room was clean, and considering the location and amenities, the stay offered great value for money. A solid choice for travellers looking for comfort, convenience, and beautiful views.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast. Convenient location to train
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Lovely room. Good breakfast, especially friendly when Samantha was there.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and customer service on is not in the same building. We had to carry to our luggage up six or seven steps to reach the elevator and down the same set of stairs to check out. The room was very warm even though the heat was not turned on. We had to open the door to get cool air. Breakfast was good. House keeping was good. Staff responds was good.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean hotel with free breakfast
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great location to all the rides and close Railway Stations
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful view of Matterhorn the staff were friendly
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Staff was remarkably friendly, close dining and shopping, pillows were unbelievably comfortable
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2024