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Hotel Basecamp

3.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Basecamp

Front of property - evening/night
Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi
Superior Double Room | Balcony view
Bar (on property)
Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Pet friendly
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Quadruple Room

Highlights

Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
Cable channels
  • 4 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

Highlights

Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
Cable channels
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Superior Double Room

Highlights

Balcony
Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
  • 39 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Single Room, Non Smoking

Economy Single Room, Non Smoking | In-room safe, desk, cribs/infant beds, free WiFi

Economy Single Room, Non Smoking

Highlights

Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
Cable channels
  • 12 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single Room

Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Single Room

Highlights

Separate sitting area
Heating
Flat-screen TV
Private bathroom
Hair dryer
Free bottled water
Electric kettle
Cable channels
  • 16 sq m
  • Valley view
  • Sleeps 1
  • 1 Large Twin Bed

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About the neighborhood

Map
Riedstrasse 80, Zermatt, Valais, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.2 miles
  • Matterhorn Museum - 5 min walk - 0.3 miles
  • Zermatt-Furi Gondola - 11 min walk - 0.6 miles
  • Sunnegga Ski Resort - 20 min drive - 3.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬4 min walk
  • ‪Harry`s Ski Bar - ‬5 min walk
  • ‪Snowboat Bar - ‬7 min walk
  • ‪Zer Mama Bistro - ‬7 min walk
  • ‪Papperla Pub - ‬3 min walk

About this property

Hotel Basecamp

Hotel near Zermatt-Matterhorn Ski Paradise
Consider a stay at Hotel Basecamp and take advantage of a free breakfast buffet, a garden, and a library. Active travelers can enjoy hiking/biking at this hotel. For some rest and relaxation, visit the sauna. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Smoke-free premises, a front-desk safe, and luggage storage
  • Tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Basecamp have perks such as separate sitting areas, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 80-cm flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and cribs/infant beds

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Hiking/biking trails
  • Library
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Accessibility

  • No elevator

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 35
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: CHF 35

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Hotel Basecamp is in a car-free zone and can be reached only by taxi and on foot.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 10 per pet, per day
  • Early check-in fee: CHF 35 (subject to availability)
  • Late check-out fee: CHF 35 (subject to availability)
  • Crib (infant bed) fee: CHF 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Basecamp Zermatt
Basecamp Zermatt
Hotel Basecamp Hotel
Hotel Basecamp Zermatt
Hotel Basecamp Hotel Zermatt

Frequently asked questions

Is Hotel Basecamp pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 10 per pet, per day.

How much is parking at Hotel Basecamp?

Hotel Basecamp doesn't offer parking.

What time is check-in at Hotel Basecamp?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of CHF 35 (subject to availability).

What time is check-out at Hotel Basecamp?

Check-out is at 10:30 AM. Late check-out is available for CHF 35 (subject to availability).

Where is Hotel Basecamp located?

Situated in the mountains, this hotel is steps from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi Ski Area. Furi - Riffelberg and Mountaineers Cemetery are also within 5 minutes. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 10 minutes.

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Hotel Basecamp Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 224 out of 273 reviews
Rating 8 - Good. 35 out of 273 reviews
Rating 6 - Okay. 10 out of 273 reviews
Rating 4 - Poor. 1 out of 273 reviews
Rating 2 - Terrible. 3 out of 273 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Staff was amazing! Views incredible. The website was representative of what we had. Definitely recommend!!
Stayed 2 nights in May 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are awesome great location well laid out
Stayed 5 nights in Feb 2025

10/10 Excellent

Leane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basecamp was comfortable and quiet. The bar/lounge and breakfast buffet were perfect for the start and end of our days. The staff was very helpful and kind. Would stay here again!
Stayed 4 nights in Feb 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice, and large rooms.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful, very clean, spacious rooms. The staff are also very friendly and helpful. Great overall experience.
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and location are great. But the staff was great. Caroline and the staff are absolutely amazing! They helped make the trip outstanding.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint property with helpful staff. We called from train station and they coordinated a e taxi for us. The room had scenic views and was perfect for our family.
Stayed 2 nights in Mar 2025

10/10 Excellent

Madel Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can, book the mountaim view room and you will not regret it. Location is not far to shops and station. Really enjoyed and loved our experience at Hotel Basecamp, highly recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelli

Liked: Amenities
Staff was wonderful, room were spacious and clean. Great location to town and skiing!
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer Vander

Owners were so helpful with any and all questions about Zermatt. The breakfast was perfect. Staff were so friendly. Rooms were new, clean and exactly what we needed for our family of four. Location was perfect distance to restaurants and lifts and train station. Highly recommend!
Stayed 3 nights in Feb 2025

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who worked at the property was very nice and friendly, gave lots of recommendations and helped us plan our visit to Zermatt. Very walkable into town, also provides a shuttle to and from the train station. We loved the place so much we ended up extending our trip!
Stayed 2 nights in Jan 2025

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I loved our stay here. The view of the Matterhorn out our window was beautiful, the staff were very friendly and helpful, and the amenities were more than sufficient. 10/10 would recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly, helpful and professional
Stayed 2 nights in Jan 2025

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Basecamp. The staff is super friendly and helpful. Our room was perfect for a family of four and our kids loved the bunk beds.
Stayed 1 night in Dec 2024

10/10 Excellent

peeter

Liked: Cleanliness, staff & service, property conditions & facilities

Really great stay

Thé whole Zermatt is an amazing place and also the hotel was very easy to find , as everything in there locates very near, Great place, quiet, nice breakfast. My room was a bit small and low , also a bit hot, but no worries at all. Very nice service and the place seemed to be much cheaper than the rest
Stayed 1 night in Jan 2025

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great view of the Matterhorn from your room.
Stayed 3 nights in Nov 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Great stay in this hotel for a group of 4 friends. It was clean, near the city center, and had a great view of the Matterhorn and other mountains from the balcony. Wish I was able to spend more time in Zermatt and in this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew K.

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place. The staff was super helpful and friendly. I won’t even look to stay at another place when we make it back. I will definitely book here again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent view to Matterhorn mountain, great design of the room, very clean, comfortable and all hotel staff very friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well-equipped, and the hotel’s proximity to the train station and ski lifts made it perfect for exploring Zermatt. Wonderful experience!

10/10 Excellent

JAIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We have loved all our stops, but what do you say about a place that is very clean, has a huge room, large bathroom AND a balcony that looks directly at Matterhorn?!! I say that we will be back. Rebecca at the desk was so helpful. She got us checked in quickly, gave us our key (a real key. You’ll understand it fits the whole vibe) and we were quickly off to walk around town. The hotel has a family run feel and I should have asked. Or maybe it says and we were just too busy having fun to notice. Rebecca was also very helpful in getting us information about skiing and made reservations at a fondue restaurant for us. I will say that everything in Zermatt is expensive so don’t let the price, alone, turn you off. This hotel and the town are so cool. It is definitely worth the small splurge. Breakfast is also included and quite good. Can’t wait to get back!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Amenities, property conditions & facilities
Excellent in every way . Model of hospitality and charm
Stayed 3 nights in Nov 2024

10/10 Excellent

Reimundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well thought out hotel room. Charging ports available everywhere. TV with internet. Bunk beds for the kids. Good breakfast included.
Stayed 5 nights in Dec 2024