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Hotel Ambiance

3.5 star property
Hotel with a sauna, near Sunnegga Ski Resort

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Photo gallery for Hotel Ambiance

View from property
Lobby lounge
Deluxe Double Room, Mountain View (Matterhorn) | View from room
Interior detail
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Housekeeping
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, free WiFi

Superior Double Room

Highlights

Balcony
Heating
TV
Private bathroom
Hair dryer
Bathrobes
Electric kettle
IPod dock
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Double Room (small)

In-room safe, desk, free WiFi

Economy Double Room (small)

Highlights

Heating
TV
Private bathroom
Hair dryer
Bathrobes
Electric kettle
IPod dock
Daily housekeeping
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Mountain View (Matterhorn)

Deluxe Double Room, Mountain View (Matterhorn) | View from room

Deluxe Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
TV
Private bathroom
Hair dryer
Bathrobes
Electric kettle
IPod dock
  • Mountain view
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub | In-room safe, desk, free WiFi

Romantic Suite, 1 King Bed, Bathtub

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Mountain view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn) | In-room safe, desk, free WiFi

Junior Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
TV
Private bathroom
Hair dryer
Bathrobes
Electric kettle
IPod dock
  • Mountain view
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Riedstrasse 98, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.2 miles
  • Matterhorn Museum - 5 min walk - 0.3 miles
  • Zermatt-Furi Gondola - 11 min walk - 0.6 miles
  • Sunnegga Ski Resort - 20 min drive - 3.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬4 min walk
  • ‪Harry`s Ski Bar - ‬5 min walk
  • ‪Snowboat Bar - ‬6 min walk
  • ‪Zer Mama Bistro - ‬6 min walk
  • ‪Papperla Pub - ‬3 min walk

About this property

Hotel Ambiance

Hotel near Sunnegga Ski Resort
Located close to Schwarzsee Lake and Gorner Ridge, Hotel Ambiance provides a terrace, a garden, and an arcade/game room. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), concierge services, and an elevator
  • Luggage storage, a computer station, and a vending machine
  • Smoke-free premises, multilingual staff, and free newspapers
Room features
All guestrooms at Hotel Ambiance include thoughtful touches such as bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers
  • Electric kettles, heating, and daily housekeeping

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 20 per person
  • A bar/lounge

Things to do

  • Arcade/game room
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 1950
  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • iPod dock
  • TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7:30 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 20 per person
  • Pet fee: CHF 25 per pet, per day
  • Facilities fee: CHF 7 per person, per day and includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt

Frequently asked questions

Is Hotel Ambiance pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day.

How much is parking at Hotel Ambiance ?

Hotel Ambiance doesn't offer parking.

What time is check-in at Hotel Ambiance ?

Check-in start time: 4 PM; Check-in end time: 7:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ambiance ?

Check-out is at 11 AM.

Where is Hotel Ambiance located?

Situated in Zermatt, this hotel is 1.3 mi (2.1 km) from Sunnegga Ski Resort and within 12 mi (20 km) of Gorner Ridge and Schwarzsee Lake. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 11 minutes.

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Hotel Ambiance Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 185 out of 306 reviews
Rating 8 - Good. 98 out of 306 reviews
Rating 6 - Okay. 14 out of 306 reviews
Rating 4 - Poor. 6 out of 306 reviews
Rating 2 - Terrible. 3 out of 306 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT PLACE TO STAY
Stayed 2 nights in Nov 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return.
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Katarina and the rest of the Ambiance team were all very welcoming and helpful. The hotel was charming and has been well-taken care of. We would come back at a moments notice!
Stayed 3 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2025

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet stay

The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the matterhorn from our hotel room was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay!

We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharath

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations.
Stayed 5 nights in Jun 2023

10/10 Excellent

Tui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly and helpful staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable

Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift.
Stayed 3 nights in Apr 2023

10/10 Excellent

HO LOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and chill experience
Stayed 4 nights in Oct 2022

10/10 Excellent

Arya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel, from check-in to departure was easy, uncomplicated and friendly. The staff were so welcoming, my room was cozy, and overlooking "The Matterhorn" Pet friendly, clean, and great location! I will not look elsewhere when I return!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! I asked ahead of time for gluten free breakfast options and they purchased rolls especially for me. They also arranged for a taxi to pick us up at the train on the day we arrived. Our rooms had spectacular views of the Matterhorn with great balconies to relax in. They stored our suitcases on the last day so we were free to roam until train time. Great service, great hotel!
Stayed 2 nights in Jun 2023

8/10 Good

NANTHINI

Liked: Cleanliness, amenities, property conditions & facilities
Overall, it was a pleasant and beautiful stay. There was only one dissatisfaction with the manager on night duty on our first day. Who did not handle the hotel smoke alarm system issue well at first and blamed the guests without identifying actual root cause. Thanks to the men who assisted as we needed to rest early after a long day of traveling. Lovely receptionist on our check-in with amazing customer experience. Can’t recall her name.
Stayed 2 nights in Sep 2022

6/10 Okay

Laura

Liked: Property conditions & facilities
This Hotel is nice and have a sauna. Have a little sala as a bar . And a restaurant where they serve the breakfast. We just stayed one night arriving at 15pm and leaving after wearing up to see Matterhorn . Room was OK . We would like to have a kind gesture for the personal knowing that we payed for an upgrade and there is restructuring construction works I the building in front of our terrace. Terrace that was cloudly so no view Matterhorn . Besides this in the morning We have just two coffes because there were only tea in the room and the charge ua for the coffee. It was really surprising. No views// noise // no coffe in the room (230€/night) and they charging coffee . The economic room the bathroom no good .. that why we payed upgrade … better noise than small bathroom.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Stayed 2 nights in Jan 2025

8/10 Good

Tobias

Stayed 7 nights in Dec 2024

6/10 Okay

Sandra

Disliked: Staff & service, room comfort
Stayed 7 nights in Dec 2024

2/10 Terrible

Michelle

Stayed 3 nights in Dec 2024

10/10 Excellent

DUAN-HUEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間清潔度很好，住起來很舒服，會再訪。
Stayed 3 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024