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Hotel Alpina

Property class: 2

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Photo gallery for Hotel Alpina

A hotel with multiple balconies, a wooden bench, and a statue. - Hotel Alpina (Zermatt)
A stone staircase leading up to a garden area with a wheelbarrow and potted plants. - Hotel Alpina (Zermatt)
A wooden-paneled room with two beds, a chair, a TV, and a window with curtains. - Hotel Alpina (Zermatt)
A buffet setup with various food items and beverages, wooden paneling, and a chandelier. - Hotel Alpina (Zermatt)
A multi-story wooden building with balconies, surrounded by lush greenery and flowering plants. - Hotel Alpina (Zermatt)
Located close to Matterhorn Museum and Forest Fun Park, Hotel Alpina provides a terrace, a garden, and a hair salon. Adventurous travelers may like the sledding, rock climbing, and mountain biking at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and an outdoor entertainment area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

A wooden-paneled room with a large bed, two smaller beds, a chair, and a table.

Triple Room

8.0 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

A wooden-paneled room with a bed, two bedside lamps, a framed picture on the wall, and a bathroom visible through an open door.

Standard Double Room

8.4 out of 10
Very good
(29 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

A wooden-paneled room with a bed, a chair, a table, and a window.

Double Room

8.4 out of 10
Very good
(38 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

A room with a single bed, a small table, a chair, a sink, and a framed picture on the wall.

Single Room with Shared Bathroom

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

A wooden-paneled room with a bed, a chair, and a small table.

Standard Single Room

8.8 out of 10
Excellent
(26 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Located in Zermatt, Hotel Alpina is in the mountains. Travelers looking for local activities can try Forest Fun Park and Golf Club Matterhorn, while those looking to experience a bit of culture can stop by Matterhorn Museum. Explore all the area has to offer with hiking/biking trails and mountain climbing. Visit our Zermatt travel guide
Map
5 Englischer Viertel, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    2 min walk - 0.1 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Furi - Riffelberg
    2 min walk - 0.1 miles
  • Matterhorn Museum
    2 min walk - 0.1 miles
  • Mountaineers Cemetery
    2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station
    7 min walk

Restaurants

  • Elsie Bar
    2 min walk
  • Hotel Post Zermatt
    3 min walk
  • Brown Cow Pub
    3 min walk
  • Old Zermatt
    3 min walk
  • Stefanie's Creperie
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Frequently asked questions

Is Hotel Alpina pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Alpina?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alpina?

Check-out is at 11:00 AM.

Where is Hotel Alpina located?

Situated in the mountains, this hotel is within a 15-minute walk of Matterhorn Museum and Forest Fun Park. Zermatt Gornergratbahn Station is 7 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Alpina Reviews

8.4

Very Good

9.0

Cleanliness

7.8

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 290 out of 589 reviews
Rating 8 - Good. 181 out of 589 reviews
Rating 6 - Okay. 79 out of 589 reviews
Rating 4 - Poor. 20 out of 589 reviews
Rating 2 - Terrible. 19 out of 589 reviews

Reviews

Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, fantastic front desk staff, great breakfast, happy to recommend.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fantastic staff who were incredibly helpful.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

zuyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad I chose this hotel. The gentle man checked us in was very kind and helpful. The location is close to everything while quiet. The room was clean. loved the balcony and its view. We did enjoy our stay. will absolutely recommend it!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Nice patio and view. Close to Main Street. Staff was very helpful.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast with the view of the Matterhorn from the dining area. Good location also.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Iona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The staff were very friendly and helpful. Our room and the views from it were beautiful and easy to access. The room had a slight smell to it ( we think perhaps from the bathroom drains) but was not so bad that we felt the need to say anything while staying as we were only there for a night. A few cobwebs in the room too but otherwise very clean and tidy. The beds were comfortable too.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Yuangang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service
Small clean room, had a view and was convenient to town.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yutaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy hotel in the center of the village. The room has a balcony where you could relax.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its small but clean showers are very small but great water pressure. over all I would stay there again.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Very welcoming. Hotel location is ideal. Would have preferred a mini refrigerator in the room.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Cyrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. A very friendly staff. However it was too smal.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it’s old building, but room service staffs are well done to do the cleaning. Receptionist is very helpful and nice. He gave me ideas where we can take good pictures, and gave us some ideas where to eat. 7mins from the train station, good location.
Stayed 1 night in May 2026
Verified review

8/10 Good

Yukari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Hotel Alpina. Check in at the other hotel was quick. I had an issue with the door lock and I was moved to a different room which was fully renovated and much nicer than the first room. Wouldn’t hesitate to stay here on my next visit to Zermatt.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

xiaojuan

Liked: Staff & service
Room is clean and staff is friendly. Location is convenient. One thing can be improved: hall way smells.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Saul

Liked: Cleanliness, property conditions & facilities
Room was spotless and perfectly located to all the places we went to. Made my first time to Zermatt even better. The hospitality of the front desk clerks was on point and they were very helpful. Thanks for an amazing experience!!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel in a convenient location with friendly staff. Comfy bed and beautiful shower. Only real down-side is the walls are thin; we heard everything going on in the neighbors' rooms. But this hotel is a great value in a pricey ski resort; a definite find.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Pemika

Liked: Cleanliness, property conditions & facilities
Good room with a nice view. The cleaning was good, and it’s not far from shops or restaurants.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

arijit

Liked: Cleanliness, property conditions & facilities
Good room. Decent breakfast. Location was great.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Valeria

Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful. Views from the hotel were beautiful. Hotel itself was clean.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel. Great room and breakfast. Wish we could have stayed there longer
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Blesilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the train station, walkable and has friendly staff.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is dated and basic, it was really clean and in a great location. Check in was easy and we had a great time.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Kanishkan

Liked: Cleanliness, property conditions & facilities
Great value. Good location. Would book again.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities
Clean room, modern bathroom with heated towel rail
Stayed 3 nights in Jan 2026