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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum

Choose dates to view prices

Photo gallery for Hotel Alpina

Exterior
In-room safe, desk, cribs/infant beds, free WiFi
Property grounds
Property grounds
Daily buffet breakfast (CHF 25 per person)
Hotel Alpina sits amid mountain majesty, welcoming guests with its garden and library. Enjoy rock climbing, hiking, biking, or seasonal ice skating before unwinding in the outdoor entertainment area or visiting the hair salon. Past guests praise the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

7.6 out of 10
Good
(9 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

8.4 out of 10
Very good
(22 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

8.6 out of 10
Excellent
(27 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
TV
In-room safe
Daily housekeeping
Desk
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

8.4 out of 10
Very good
(19 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Map
5 Englischer Viertel, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 2 min walk - 0.1 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.3 miles
  • Zermatt-Furi Gondola - 10 min walk - 0.5 miles

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Elsie Bar - ‬2 min walk

About this property

Hotel Alpina

Hotel near Matterhorn Museum
Located close to Forest Fun Park, Hotel Alpina provides a terrace, a garden, and a hair salon. Active travelers can enjoy sledding, rock climbing, and mountain biking at this hotel. Free in-room WiFi is available to all guests, along with a library and an outdoor entertainment area.
Additional perks include:
  • Buffet breakfast (surcharge), smoke-free premises, and tour/ticket assistance
  • Free newspapers, luggage storage, and a front-desk safe
  • Outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Alpina have comforts such as free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Tubs or showers and soap
  • Cribs/infant beds, heating, and daily housekeeping

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  • Pet friendly
  • Free WiFi
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9.4 out of 10, Exceptional, 966 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Is Hotel Alpina pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Alpina?

This property doesn't offer parking.

What time is check-in at Hotel Alpina?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alpina?

Check-out is at 11:00 AM.

Where is Hotel Alpina located?

Situated in the mountains, this hotel is within a 15-minute walk of Matterhorn Museum and Forest Fun Park. Zermatt Gornergratbahn Station is 7 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 7 minutes.

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Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 225 out of 449 reviews
Rating 8 - Good. 139 out of 449 reviews
Rating 6 - Okay. 54 out of 449 reviews
Rating 4 - Poor. 16 out of 449 reviews
Rating 2 - Terrible. 15 out of 449 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valeria

Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful. Views from the hotel were beautiful. Hotel itself was clean.
Stayed 1 night in Oct 2025

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and straight to the point hotel. Excellent location and quite affordabile. Standard rooms have private bathroom.
Stayed 3 nights in Oct 2025

8/10 Good

Hal

Nice views of the Matterhorn if it’s a clear day
Stayed 2 nights in Oct 2025

8/10 Good

Milagros Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything! Very convenient. Room is very small for two people, clean and basic.overall location is great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel. Great room and breakfast. Wish we could have stayed there longer
Stayed 1 night in Sep 2025

6/10 Okay

Tim

Clean accommodation, simply furnished.
Stayed 2 nights in Sep 2025

10/10 Excellent

Blesilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the train station, walkable and has friendly staff.
Stayed 2 nights in Sep 2025

8/10 Good

Van

Liked: Amenities, property conditions & facilities
Clean room. Staff is friendly and let us check in early. Thanks
Stayed 1 night in Oct 2025

10/10 Excellent

Pedro Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!!!
Stayed 1 night in Oct 2025

10/10 Excellent

MONIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
I did not think breakfast was included
Stayed 1 night in Oct 2025

10/10 Excellent

Rodney Elvin Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel. Facility was clean and we had everything we needed. Service was very friendly. The elevator seemed a little outdated but it worked. All good, though.
Stayed 1 night in Sep 2025

4/10 Poor

Jaideep

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic facilities, rickety bed and waferthin pillows, no in-room coffee station/hair dryer etc. The toilet/shower was so small that i had to rotate on the spot to enter exit. Really basic , however location is good. Sister hotel tenerhof is newer and looks better
Stayed 1 night in Oct 2025

6/10 Okay

Tom

Liked: Staff & service
Disliked: Amenities
Checking in is a problem.Other hotel checkin hours and check out limited. Noise carries between rooms in normal speaking voices.
Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is dated and basic, it was really clean and in a great location. Check in was easy and we had a great time.
Stayed 3 nights in May 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Disliked: Amenities
We just needed the basics, bed and bathroom. If you are looking for a refrigerator or coffee maker in your room, you won't get it. It is located right in the center of town, which was perfect for us. We just needed a place to sleep after hiking all day.
Stayed 4 nights in Aug 2025

6/10 Okay

Julia

Liked: Cleanliness, staff & service, amenities
Gorgeous area and sweet hotel but walls paper thin . Two very loud people next door spoiled nights sleep into the early hours . Views from hotel wonderful tho !
Stayed 1 night in Aug 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly friendly and helpful!
Stayed 2 nights in May 2025

10/10 Excellent

Changbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, in house breakfast is very much appreciated. Very clean room and seemed newly renovated floor and bathroom with a deep tub and the bed for a youth is excellent and can be put out to the 3rd bed for a family of 4. We loved the hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Rosemarie

Liked: Staff & service
Great location - rooms dusty/ shower curtain broke very easily / no safe or fridge
Stayed 1 night in Sep 2025

6/10 Okay

Roy

Disliked: Amenities
It was just ok
Stayed 1 night in Aug 2025

8/10 Good

Chunmei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning receptionlist is super good. Booked 2 rooms. One room does not have hair dryer. Tried to find the evening receptionist at8:50 pm and she already left
Stayed 1 night in Sep 2025

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, a little dated but clean and comfortable.
Stayed 1 night in Jul 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities
Great location. Helpful check in staff. Clean and tidy with good quality towels and bedding. Room decor and overall condition in need of updating.
Stayed 1 night in Jul 2025

8/10 Good

Jacqueline

Disliked: Property conditions & facilities
Good location for the train stations. Easy to find.
Stayed 1 night in Jun 2025

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