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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum

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Photo gallery for Hotel Alpina

Exterior
Garden
Lobby sitting area
In-room safe, desk, cribs/infant beds, free WiFi
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

Highlights

Heating
TV
Private bathroom
Daily housekeeping
Desk
In-room safe
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

Highlights

Heating
TV
Private bathroom
Daily housekeeping
Desk
In-room safe
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

Highlights

Heating
TV
Private bathroom
Daily housekeeping
Desk
In-room safe
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

Highlights

Heating
TV
Private bathroom
Daily housekeeping
Desk
In-room safe
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

Highlights

Heating
TV
Daily housekeeping
Desk
In-room safe
  • Sleeps 1
  • 1 Twin Bed

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Exterior

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About the neighborhood

Map
5 Englischer Viertel, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 2 min walk - 0.1 miles
  • Zermatt - Furi - 2 min walk - 0.2 miles
  • Zermatt-Furi Gondola - 11 min walk - 0.6 miles
  • Sunnegga Ski Resort - 20 min drive - 3.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Alpina

Hotel near Matterhorn Museum
Located close to Forest Fun Park, Hotel Alpina provides a terrace, a garden, and a hair salon. Active travelers can enjoy ice skating, hiking/biking, and sledding at this hotel. Free in-room WiFi is available to all guests, along with a library and an outdoor entertainment area.
Additional perks include:
  • Buffet breakfast (surcharge), a front-desk safe, and smoke-free premises
  • Tour/ticket assistance, free newspapers, and outdoor furniture
  • Luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Alpina have comforts such as free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Tubs or showers and soap
  • Cribs/infant beds, heating, and daily housekeeping

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Is Hotel Alpina pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Alpina?

This property doesn't offer parking.

What time is check-in at Hotel Alpina?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alpina?

Check-out is at 11:00 AM.

Where is Hotel Alpina located?

Situated in the mountains, this hotel is within a 15-minute walk of Matterhorn Museum and Forest Fun Park. Zermatt Gornergratbahn Station is 7 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 7 minutes.

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Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 182 out of 338 reviews
Rating 8 - Good. 100 out of 338 reviews
Rating 6 - Okay. 33 out of 338 reviews
Rating 4 - Poor. 11 out of 338 reviews
Rating 2 - Terrible. 12 out of 338 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charley

Liked: Staff & service, property conditions & facilities
A great, affordable option in Zermatt.
Stayed 3 nights in Feb 2025

8/10 Good

Maikel

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely time here in Zermatt. Hotel is on a nice walking distance from the train station and you can easily explore the city centre from here.
Stayed 1 night in Feb 2025

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service
Cozy and clean room with a view of the Matterhorn. Older space but it was well maintained. Easy to walk to what you needed.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ann-Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay there! Great views and amazing time! Highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Claudia Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2024

10/10 Excellent

Ramanand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel for the price.
Stayed 1 night in Sep 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast, room was spacious, very close to main area of Zermatt
Stayed 1 night in Nov 2024

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my needs. Clean and updated
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is owned by the 5 Star Grand Hotel Zermatterhof and you have access to their facility at a cost. The Alpina does not have a Front Desk, so you must go to the 4 Star Hotel Tannenhof for Check In and such. Nice Affordable Hotel.
Stayed 4 nights in Jan 2025

8/10 Good

Arhondisa

Liked: Cleanliness, staff & service, property conditions & facilities
Small but cute and warm rooms. Location very convenient
Stayed 3 nights in Dec 2024

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff are very good.
Stayed 1 night in Oct 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wasnt sure about this hotel, but it was very comfortable and unique!
Stayed 2 nights in Nov 2024

8/10 Good

Kalaiselvan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location;
Stayed 2 nights in Oct 2024

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Good location and lots of room.
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, we enjoyed our stay here.
Stayed 1 night in Jul 2024

8/10 Good

Wei-

Liked: Cleanliness, staff & service, property conditions & facilities
We like the property location.
Stayed 2 nights in Sep 2024

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place!

Amazing stay! Hotel team was very receptive and helped in everything even prior arriving. The room was very cozy and comfortable and the hotel was closer from everything. The breakfast also was really good and was served in front of the hotel. We will stay again when we return. Amazing experience there
Stayed 2 nights in Nov 2024

8/10 Good

Eric

Liked: Cleanliness
Traditional lodgings that are safe and clean. The water is warm and very strong. Don't expect any extras, but for a nice, basic room that doesn't break the bank, it works well!
Stayed 1 night in Dec 2024

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, rooms very sweet, gorgeous view
Stayed 3 nights in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful both during our stay and the days leading up to our arrival!
Stayed 2 nights in Jun 2024

10/10 Excellent

Kiyong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cosy and comfortable not so far from train station.
Stayed 2 nights in Jul 2024

8/10 Good

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a couple of nights we were there not for snow/skying just to look around go up mountain to see Matterhorn .. room was good staff were friendly and it had a nice big common room to chill out full of books of local history which I found pretty cool
Stayed 2 nights in Sep 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the Main Street but quiet. Comfortable room with a small balcony. Nice common area.
Stayed 2 nights in Sep 2024

8/10 Good

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, cheap accommodation close to the city centre with some mountain views.
Stayed 3 nights in Jun 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities
Near train and Matterhorn lookout
Stayed 3 nights in Sep 2024