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Europe Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for Europe Hotel & Spa

Bar (on property)
Panoramic Suite | Minibar, in-room safe, desk, soundproofing
Panoramic Suite | Minibar, in-room safe, desk, soundproofing
Exterior
Superior Double Room, 1 Double Bed, Mountain View | Minibar, in-room safe, desk, soundproofing

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Double Room, 1 Double Bed with Sofa bed

Family Double Room, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, soundproofing

Family Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Sofa bed - double
Hair dryer
Bathrobes
Minibar
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, desk, soundproofing

Classic Double Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Bathrobes
Minibar
Desk
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Suite

Panoramic Suite | Minibar, in-room safe, desk, soundproofing

Panoramic Suite

Highlights

Soundproofed
Heating
Flat-screen TV
Hair dryer
Bathrobes
Minibar
Wardrobe or closet
In-room safe
  • 72.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Double Room

Design Double Room | Minibar, in-room safe, desk, soundproofing

Design Double Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Bathrobes
Minibar
Wardrobe or closet
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Double Room, Mountain View

Design Double Room, Mountain View | Minibar, in-room safe, desk, soundproofing

Design Double Room, Mountain View

Highlights

Soundproofed
Heating
Flat-screen TV
Hair dryer
Bathrobes
Minibar
Wardrobe or closet
In-room safe
  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed, Mountain View

Superior Double Room, 1 Double Bed, Mountain View | Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed, Mountain View

Highlights

Soundproofed
Heating
Flat-screen TV
Hair dryer
Bathrobes
Minibar
Wardrobe or closet
In-room safe
  • 48 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Superior Family Room

Design Superior Family Room | Minibar, in-room safe, desk, soundproofing

Design Superior Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hair dryer
Bathrobes
Minibar
Wardrobe or closet
In-room safe
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the neighborhood

Map
Riedstrasse 18, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 1 min walk - 0.0 miles
  • Matterhorn Museum - 5 min walk - 0.3 miles
  • Zermatt–Sunnegga Funicular - 8 min walk - 0.5 miles
  • Zermatt-Furi Gondola - 9 min walk - 0.5 miles

Getting around

  • Zermatt Gornergratbahn Station - 11 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Brown Cow - pub - ‬8 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬5 min walk
  • ‪Harry`s Ski Bar - ‬6 min walk
  • ‪Whymper-Stube - ‬6 min walk

About this property

Europe Hotel & Spa

Upscale hotel near Zermatt-Matterhorn Ski Paradise
Free continental breakfast, a terrace, and a garden are just a few of the amenities provided at Europe Hotel & Spa. Treat yourself to a sports massage, a manicure/pedicure, or a facial at the onsite spa. The on-site restaurant offers breakfast and dinner. In addition to an arcade/game room and a library, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • A roundtrip airport shuttle (surcharge), luggage storage, and an elevator
  • Laundry services, smoke-free premises, and a porter/bellhop
  • Tour/ticket assistance, a front-desk safe, and massage treatment rooms
Room features
All guestrooms at Europe Hotel & Spa feature comforts such as bathrobes, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Tubs or showers, free toiletries, and hair dryers
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 75.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Europe Hotel Zermatt
Europe Zermatt
Europe Hotel And Spa
Europe Hotel Spa
Europe Hotel & Spa Hotel
Europe Hotel & Spa Zermatt
Europe Hotel & Spa Hotel Zermatt

Frequently asked questions

Does Europe Hotel & Spa have a pool?

Yes, this property has an indoor pool.

Is Europe Hotel & Spa pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Europe Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at Europe Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Europe Hotel & Spa?

Check-out is at noon.

Does Europe Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Europe Hotel & Spa located?

Situated in Zermatt, this spa hotel is steps from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi Ski Area. Furi - Riffelberg and Mountaineers Cemetery are also within 5 minutes. Zermatt Gornergratbahn Station is 11 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 12 minutes.

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Europe Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 304 out of 388 reviews
Rating 8 - Good. 73 out of 388 reviews
Rating 6 - Okay. 7 out of 388 reviews
Rating 4 - Poor. 2 out of 388 reviews
Rating 2 - Terrible. 2 out of 388 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic stay! We were so impressed with the hotel and spa and staff and breakfast! Would definitely recommend to people and stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shiela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to a lot of things and more convenient for me and my friends
Stayed 2 nights in Apr 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above all, the staff were very helpful and friendly. Beyond that, I had a weeklong stay, and the hotel is a short walk to the Matterhorn gondola, restaurants, bars, everything.Very pleased with this stay.
Stayed 8 nights in Nov 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

A wonderful stay. The staff were very helpful & friendly. Lots of lovely touches throughout the hotel, great spa too.
Stayed 3 nights in Oct 2024

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely family hotel. Great design, super comfortable beds and lovely staff.
Stayed 1 night in Jul 2023

10/10 Excellent

TRACY

Liked: Staff & service, property conditions & facilities
Staff was amazing and so friendly!! Hotel was top notch!!! Loved it!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Europe Hotel in Zermatt was a wonderful hotel and made me feel so welcome. The staff was excellent and super helpful, the hotel was very well appointed & taken care of, and the overall experience was perfect. Highly recommend this hotel and can’t wait to visit again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Highly recommended ❤️😃🙏
Stayed 3 nights in Aug 2023

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel with the Best View & Amazing Staff!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Lok Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service. Beautiful room

My family
Stayed 2 nights in Aug 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here! Exceptionally clean and comfortable room, friendly and attentive staff, central location. I wish the restaurant would offer more dinner menu items.
Stayed 2 nights in Feb 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel gem in the center of Zermatt

Excellent hotel well located right in the center of Zermatt. Well appointed rooms, very good breakfast and dinner, attentive service. Highly recommended.
Stayed 2 nights in Jul 2022

10/10 Excellent

Krithika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, ambience, bar, property. Loved the room and personalization. The owner is friendly and looks out for his guests although the staff beat him to it :)
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated. Nice view of Matterhorn from breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing hotel and we opted for the mountain view which had the best view of the Matterhorn - especially at night. Obviously this depends on whether its clear or not. The hotel staff were very friendly and helpful.
Stayed 1 night in Oct 2022

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING!!!

It was absolutely amazing. Very family friendly. Great locations. Staff went above and beyond. Little touches made all the difference. Breakfast was the best we had in all of Switzerland. This hotel is highly recommended
Stayed 2 nights in Aug 2023

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Europe Hotel and Spa in Zermatt was truly unforgettable. The hotel's location was breathtaking, with stunning views of the Matterhorn from my balcony. The rooms were luxurious and immaculately clean, with comfortable beds and modern amenities. The spa facilities were world-class, with a relaxing sauna and steam room, and a rejuvenating massage. The staff were friendly and attentive, going above and beyond to make my stay special. The breakfast buffet was sumptuous, with a wide range of options to suit every taste. I would highly recommend Europe Hotel and Spa to anyone looking for a luxurious and relaxing getaway in Zermatt. The hotel's charm, combined with its stunning surroundings, made for a truly exceptional experience."
Stayed 4 nights in Jun 2024

8/10 Good

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast! Rooms were nice, but one of the reasons we booked here with the higher prices was the spa. It was not very extensive and is open only limited hours, where it doesn’t leave you much time to get a bit to eat after check in, and then use the spa. Disappointed in the hours of the spa. Open until at least 9pm would be helpful
Stayed 1 night in Sep 2023

6/10 Okay

HIROKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Most of the staff were very hospitable. The rooms and bathrooms were clean, and the baths were a great way to relax and unwind. The free shuttle to and from the train station was a great help. I found the way some of the female staff at the front desk spoke to me intimidating. From the balcony of my second-floor room, I could see the Matterhorn from only the edge of the balcony, as the trees partially overlapped the mountain.
Stayed 2 nights in Aug 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Hans Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Manque une pièce pour se changer et déposer les valises avant le départ retardé (départ le dernier jour après une journée de ski)
Stayed 3 nights in Feb 2025

10/10 Excellent

Joaquim

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Deepak

Stayed 2 nights in Sep 2024