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Backstage Boutique SPA Hotel

Property class: 4

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Photo gallery for Backstage Boutique SPA Hotel

A glass-enclosed pool with metal railings and a wooden deck area. - Backstage Boutique SPA Hotel (Zermatt)
A modern interior with a cozy bed, a glass wall leading to a kitchen with a fireplace, and a unique light fixture. - Backstage Boutique SPA Hotel (Zermatt)
A wooden lodge with large windows and a mountain backdrop. - Backstage Boutique SPA Hotel (Zermatt)
A multi-story wooden building with large windows, outdoor seating, and a view of mountains. - Backstage Boutique SPA Hotel (Zermatt)
A cozy interior with large windows offering a view of a snowy mountain landscape. - Backstage Boutique SPA Hotel (Zermatt)
A short walk from Zermatt-Matterhorn Ski Paradise, Backstage Boutique SPA Hotel provides free continental breakfast, a terrace, and a coffee shop/cafe. Skiers and snowboarders can spend time on the slopes at this hotel offering downhill skiing, a ski shuttle, and ski passes. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Cube Loft

A modern loft bedroom with a bunk bed, a glass dining table with a candle, and a cozy seating area.

Cube Loft

9.8 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

A modern bedroom with a large bed, a separate sitting area, a bathtub, and a walk-in closet.

Deluxe Room

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Cozy Art (standard room)

A modern bedroom with a large bed, wooden shelving, a vanity, and a walk-in closet.

Cozy Art (standard room)

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Matterhorn View

View from room

Matterhorn View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Cube Loft

Room

Family Cube Loft

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Sky & Stars Suite

A modern kitchen with a large window, a chandelier, and a view of snowy mountains.

Sky & Stars Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, Backstage Boutique SPA Hotel is in the entertainment district and near a train station. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Zermatt travel guide
Map
Hofmattstrasse 4, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    5 min walk - 0.3 miles
  • Matterhorn Museum
    3 min walk - 0.2 miles
  • Zermatt Visitor Center
    3 min walk - 0.2 miles
  • Tour Monte Rosa
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    3 min walk
  • Sion (SIR)
    75 min drive

Restaurants

  • McDonald's
    2 min walk
  • Hotel Post Zermatt
    3 min walk
  • Brown Cow Pub
    3 min walk
  • Stefanie's Creperie
    2 min walk
  • Walliserkanne
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Downhill skiing
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Steam room

Family friendly

  • DVD player
  • In-room crib
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels
  • CD player
  • DVD player

Food and drink

  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Backstage Boutique SPA Hotel have a pool?

Yes, this property has an outdoor pool.

Is Backstage Boutique SPA Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 15 per pet, per day. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Backstage Boutique SPA Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Backstage Boutique SPA Hotel?

Check-out is at 11:00 AM.

Where is Backstage Boutique SPA Hotel located?

Located near the slopes, this Zermatt City Centre hotel is in the mountains and within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Furi Ski Area, and Tour Monte Rosa. Zermatt Visitor Center and Matterhorn Museum are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Backstage Boutique SPA Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 333 out of 442 reviews
Rating 8 - Good. 78 out of 442 reviews
Rating 6 - Okay. 25 out of 442 reviews
Rating 4 - Poor. 6 out of 442 reviews
Rating 2 - Terrible. 0 out of 442 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel; very friendly staff; great location, lovely room and great facilities; lovely breakfast
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great stay, thanks to the exceptional service of the staff especially to Laura. She was very helpful.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, the spa is truly incredible and the service is 5 stars. It's right on Zermatt city centre, 3 mins from train station. Totally recommend it
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, very clean room, perfect location, close to main train station, close to ski lifts, and cable car. Complimentary breakfast setting on the balcony was amazing.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, breakfast was amazing and the spa was the best part. The attention to detail between the architecture and design gave Backstage the perfect vibe for our first time in Zermatt.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful — friendly service, unique and well-appointed room, and excellent breakfast. Includes a true spa experience — hot tub, cold plunge, saunas, etc. Great location near train station.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most we're like it here the service the best, staff very helpful and friendly people. (Dimi he is very nice guy)
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given an upgrade to our room. Such a nice view. So clean. The staff was extremely informative and went beyond any expectations we had. Breakfast was tasty and so many choices. Highly recommend this hotel!!!
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Access to the spa for our stay was really nice. I wish the hot tub was actually hot though. The mattress in our room was hard as a rock, so we'd wake up sore every morning. The shower in our room was also kind of gross, with some unidentifiable black sludge in the seams. The view from our room was brilliant though!
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train. Nice amenities and fabulous breakfast. We had a balcony with a view- just be aware that night time noise from the lively town can be heard from the front facing balcony. Wonderful stay.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We loved this hotel and the spa was also amazing. We’ve stayed at many high end hotels before but this one has something special. The style and decor was so interesting, staff went above and beyond, the breakfast was excellent. Great views. Would definitely stay here again
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Perfect location
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Clean and great location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional location, spotless room and very friendly staff.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for my family in Zermatt. Location was perfect. The Spa was a huge highlight. The whole family loved it and it was quite unique and special with views of the Matterhorn. What a wonderful place to relax after long travels and hikes. Beautiful property. Would love to stay again. And the breakfast was very good!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, super cool hotel., Friendly staff, excellent breakfast included - definitely recommend.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location - very friendly helpful staff
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a wonderful hotel with a truly unique room. We felt surrounded by windows, allowing us to fall asleep under the stars, with a moon-shadowed Matterhorn outside, and wake up to breathtaking views. The staff was incredibly helpful and eager to assist us. It was a special birthday celebration for my daughter, and they thoughtfully had a “Happy Birthday” sign and balloons waiting for her when we arrived. The room was beautifully decorated, making it even more memorable. We can't wait to stay here again!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay with incredibly helpful and caring staff who did their very best to make my husband’s birthday special. We were truly surprised and delighted by their thoughtful gestures. This is what I call genuine personal service. Both the loft and the double room have a unique and interesting design. The breakfast was generous and of excellent quality. Despite the central location, right in the middle of everything, the hotel felt very peaceful and relaxing. The hotel spa is a true oasis of well-being, offering a perfect place to unwind. I highly recommend this hotel and would once again like to highlight the lovely, friendly, and attentive staff who made our stay so memorable. Thank you so much!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff were wonderful. The room was beautiful. Breakfast was delicious.
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are very helpful and kind, lots of smiles
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was very warm and polite ! Lady serving the breakfast at the cafe was very courteous ..
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very special boutique style hotel great location in the heart of the action!
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. They are centrally located in the middle of town. Close to train station (but their shuttle will come get you) and between the two lift locations. I walked each day to the lifts but there is a town shuttle however the walk was beautiful and just as quick. Each evening I enjoyed the onsite hotel tub and spa amenities. There is a wonderful breakfast that is the cherry on top for this property.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few seconds walk from Zermatt train station. We stayed in the Stars Suite for two nights. I cannot think of one negative thing that anyone could say about this hotel, the spa or the staff. The welcome was so wonderful, the apartment was top drawer, the spa (day 5 and day 7 were my favourites) is an experience to really indulge in. The view of the Matterhorn…!! Breakfast is even better than you can imagine. Then on your doorstep are many many fabulous bars, restaurants, boutique shops and stores. No cars, no trucks only yodelling electric tuk tuks! Absolute bliss.
Stayed 2 nights in May 2026