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Alpen Resort & Spa Zermatt

4.0 star property
Mountain tranquility awaits with spectacular alpine views forming the perfect backdrop for memorable meals and family activities at this peaceful retreat

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Photo gallery for Alpen Resort & Spa Zermatt

Indoor pool - Alpen Resort & Spa Zermatt (Zermatt)
Indoor pool - Alpen Resort & Spa Zermatt (Zermatt)
Reception - Alpen Resort & Spa Zermatt (Zermatt)
Front of property - Alpen Resort & Spa Zermatt (Zermatt)
Spa - Alpen Resort & Spa Zermatt (Zermatt)
Alpen Resort & Spa Zermatt provides a peaceful mountain escape where travelers can rejuvenate with a spa massage, savor meals at Restaurant Matterhorn, or relax on the garden terrace. Families appreciate the indoor pool setup with a dedicated children's pool and playground.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Twin Room, Mountain View, Mountainside

9.4 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Single Room, 1 Twin Bed, Garden View

Single Room, 1 Twin Bed, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room, 1 Twin Bed, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 1 Bedroom

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Quadruple Room, Mountain View

9.2 out of 10
Wonderful
(9 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 5
  • 4 Twin Beds
  • Free WiFi

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms, Garden View

  • Garden view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
  • Free WiFi

About the neighborhood

Located in Zermatt, Alpen Resort & Spa Zermatt is in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Traveling with kids? Consider Feeblitz Summer Toboggan Run and Frachey-Alpe Ciarcerio Funicular. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding. Visit our Zermatt travel guide
Map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • Zermatt - Furi
    Zermatt - Furi
    11 min walk - 0.6 miles
  • Zermatt Visitor Center
    3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular
    6 min walk - 0.4 miles
  • Zermatt-Furi Gondola
    19 min walk - 1.0 mile

Getting around

  • Zermatt (QZB-Zermatt Train Station)
    4 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • McDonald's
    6 min walk
  • Golden India
    5 min walk
  • Le Petit Royal
    6 min walk
  • Schweizerhof Kitchen
    6 min walk
  • Backstage Hotel
    8 min walk

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Exterior
Hotel Monte Rosa
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  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant
9.8 out of 10, Exceptional, 217 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking within 3 miles (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Matterhorn

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 2 2026 to November 6 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per night
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Pet fee: CHF 15 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Alpen Resort & Spa Zermatt have a pool?

Yes, this property has an indoor pool and a children's pool. The pool will be unavailable from November 2 2026 to November 6 2026 (dates subject to change).

Is Alpen Resort & Spa Zermatt pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 15 per pet, per night.

What time is check-in at Alpen Resort & Spa Zermatt?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Alpen Resort & Spa Zermatt?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Alpen Resort & Spa Zermatt located?

This family-friendly Zermatt hotel is located in the mountains, within a 10-minute walk of Zermatt Visitor Center and Zermatt–Sunnegga Funicular. Zermatt-Matterhorn Ski Paradise is steps away. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Alpen Resort & Spa Zermatt Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 403 out of 540 reviews
Rating 8 - Good. 98 out of 540 reviews
Rating 6 - Okay. 22 out of 540 reviews
Rating 4 - Poor. 10 out of 540 reviews
Rating 2 - Terrible. 7 out of 540 reviews

Reviews

Verified

10/10 Excellent

NAVJYOTI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, Bcz of the lower temp, they don’t have air conditioning but they provided us with fans. Even if we were early, we got our room ready in 10 to 15 mins, staff were very polite and helpful. Food was great. We enjoyed our stay and will recommend to family and friends.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities
Excellent location, staff and building. Great value - would stay here again for sure!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the SPA and Pool facilities. Our room (family room on two level) has an amazing view of Matterhorn from our balcony- especially at sun rise when it just glowed as if it was made of Gold. Room itself was large and clean with adequate facilities. Check in was straight forward too. Zermatt itself is a beautiful ski resort town. The hotel was in a great location near the railway station. The hotel offers a courtesy bus to pick or drop you at the railway station.
Stayed 1 night in May 2026
Verified

10/10 Excellent

scott

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort, great location, staff fabulous, panoramic room was perfect, spa is awesome
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Tina Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property that did not disappoint. Unrestricted mountain view, wonderful facilities and very attentive staff. Location is easy walking distance to most amenities and was quiet and cosy.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa! Good location and excellent room!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in beautiful location. Recommend.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Breakfast was great. Hotel is in a good location.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities such as the gym and spa. Makes a whole difference especially after a day on the slopes.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Super amazing stay. Fantastic location, place and especially the panaromic room that oversee the Matterhorn! You will be able to see the golden flow on the Matterhorn at sunrise. Will be back to stay more nights in the hopefully near future! Staff was polite and nice from the driver to the counter to the breakfast to the pub! Fantastic!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It is gorgeous beautiful mountains. Compimentary spa excellent. Staff very nice and helpful.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

AKANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was very nice.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great pool area
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Khinal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, woth ample things to do with kids. Lots of play areas to keep kids occupied.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the spa! such a good location and not too far to walk into town
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
facilities are good: swimming pool etc
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
This is a stunning hotel - the room was really nice with views of the Matterhorn facilities were excellent and the three restaurants were perfect. Highly recommend
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

matthew

Liked: Cleanliness, property conditions & facilities
Weather was good for the most part. The hotel was awesome with a great staff that was very helpful. The food everywhere was great, and I would stay there again and recommend
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Rang Ok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff was helping with smile upin arrival and staying
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. Staff are very friendly. Will definitely come back again.
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment and friendly staff
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i spent 4 days with my son/ amazing location. very nice pool. good food
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! An incredible hotel. I was given a free upgrade with a balcony and a view of the Matterhorn. The room was amazing. Plenty of space and excellent decor. Breakfast had a good selection. Staff were friendly, My room was decorated for my birthday. Spa area, again Wow! This hotel has to be one of the top hotels Ive stayed in.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with 2 restaurants on site, gorgeous pool, afternoon tea and chess. Room was very spacious and perfect for our family. Town is walkable from hotel. Delicious breakfast buffet included. Really lovely stay.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Amarendar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very convenient, 3 min walk to SBB and other transportation, great places to eat around
Stayed 2 nights in Aug 2023