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Mercure Miyagi Zao Resort & Spa

4.0 star property
Slopeside fun with full-service spa and restaurant

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Photo gallery for Mercure Miyagi Zao Resort & Spa

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Exterior
Privilege, Junior Suite, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Popular amenities

  • Spa
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Classic Room, Japanese style, 4 futon beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds

8.2 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 8
  • 4 Twin Futons

View all photos for Privilege Room with 2 single beds and 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 10
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Style)

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 10
  • 4 Twin Beds

View all photos for Classic Room with 1 single bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 1 single bed

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room with 2 single beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Privilege, Junior Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Junior Suite, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 10
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Dog friendly)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds (Dog friendly)

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 6
  • 2 Twin Beds

View all photos for Privilege, Suite, Multiple Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Suite, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 7
  • 2 King Beds

View all photos for Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 8
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Bidet
Deep soaking bathtub
Shower/tub combination
Private bathroom
Hair dryer
  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

Other - Non-Smoking

  • Sleeps 5

Other - Non-Smoking

  • Sleeps 5

Standard Japanese-style

  • Sleeps 5

Standard Japanese-style

  • Sleeps 5

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Standard Single - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Standard Japanese-Western mixed - Non-Smoking

  • Sleeps 4

Other - Non-Smoking

  • Sleeps 4

Other - Non-Smoking

  • Sleeps 6

Standard Twin

  • Sleeps 4

Superior Twin - Non-Smoking

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 4

Standard Japanese-style - Non-Smoking

  • Sleeps 5

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About the neighborhood

Map
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916

What's nearby

  • Togatta Onsen - 1 min walk - 0.0 miles
  • Zao Dairy Farm - 5 min drive - 2.6 miles
  • Michinoku Lakeside National Government Park - 18 min drive - 10.7 miles
  • Zao Fox Village - 20 min drive - 10.7 miles
  • Zao Hot Springs Ski Resort - 33 min drive - 21.2 miles

Getting around

  • Shiroishizao Station - 39 min drive
  • Sendai Airport (SDJ) - 60 min drive

Restaurants

  • ‪割烹会席料理まほろば - ‬3 min drive
  • ‪Zao Boo - ‬2 min drive
  • ‪808.mini - ‬2 min drive
  • ‪中華亭分店 - ‬5 min drive
  • ‪蔵王そば新楽 - ‬2 min drive

About this property

Mercure Miyagi Zao Resort & Spa

Upscale hotel near Togatta Onsen
Located close to Mt. Zao and Okama Crater, Mercure Miyagi Zao Resort & Spa provides an indoor mineral hot spring (onsen), a garden, and a playground. With amenities like ski-in/ski-out access and ski storage, this hotel is a great place to hit the slopes. Treat yourself to spa services, such as a massage, a body treatment, or aromatherapy. The on-site restaurant, moritosoyokaze, offers breakfast and dinner. In addition to an arcade/game room and laundry facilities, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and a 24-hour front desk
  • Luggage storage, a vending machine, and 6 meeting rooms
Room features
All 312 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • TVs with satellite channels
  • Refrigerators and housekeeping

All inclusive details

All-inclusive room rates at Mercure Miyagi Zao Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 3,025 for children
  • A restaurant

Restaurants on site

  • moritosoyokaze

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Conference center (7,190 square feet of space)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 3025 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Miyagi Zao Royal Hotel
Miyagi Royal Hotel
Miyagi Zao Royal
Miyagi Royal
Miyagi Zao Royal Hotel Japan
Active Resorts MIYAGI ZAO Hotel
Active Resorts MIYAGI Hotel
Active Resorts MIYAGI
Active Resorts MIYAGI ZAO
Mercure Miyagi Zao & Spa Zao
Mercure Miyagi Zao Resort Spa
Mercure Miyagi Zao Resort & Spa Zao
Mercure Miyagi Zao Resort & Spa Hotel
Mercure Miyagi Zao Resort & Spa Hotel Zao

Frequently asked questions

Is Mercure Miyagi Zao Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Miyagi Zao Resort & Spa?

Self parking is free at this property.

What time is check-in at Mercure Miyagi Zao Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Mercure Miyagi Zao Resort & Spa?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Mercure Miyagi Zao Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Miyagi Zao Resort & Spa located?

Set amidst the mountains, this ski-in/ski-out hotel in Zao is steps from Togatta Onsen and within 12 mi (20 km) of Michinoku Lakeside National Government Park and Zao Fox Village. Mt. Zao and Okama Crater are also within 12 mi (20 km).

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Mercure Miyagi Zao Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 108 out of 332 reviews
Rating 8 - Good. 135 out of 332 reviews
Rating 6 - Okay. 56 out of 332 reviews
Rating 4 - Poor. 24 out of 332 reviews
Rating 2 - Terrible. 9 out of 332 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

HIROKI

Liked: Amenities, property conditions & facilities
good hospitality
Stayed 1 night in Mar 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean! Loved it there, i was Hiking most of my time and when i came back the Onsen was one of my favorites! I liked that they have a Game hall and the Lounge was wonderful as well! I would and want to come again!
Stayed 5 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024

10/10 Excellent

shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Jul 2024

10/10 Excellent

AnnaGrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024

10/10 Excellent

MAKIKO

Liked: Staff & service, amenities
I am very concerned about the moldy smell of the corridor and guest room.
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023

6/10 Okay

Pavan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It was so so

Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.
Stayed 2 nights in Mar 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth money.

The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend.
Stayed 1 night in Aug 2023

6/10 Okay

美智子

お風呂も部屋も満足でした。 値段的にも良心的でした。 ペット連れの方と階が違うと良かったなと思いました。
Stayed 2 nights in Jul 2025

10/10 Excellent

Hibi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5人で宿泊 初めてと言う事もあり不安もありましたが、ルームが凄く広くて快適。 申し分無いお部屋でした。 機会があれば、間違いなくリピートです！
Stayed 1 night in Jul 2025

8/10 Good

Tsuyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
小学生の子供2人と家族4人で宿泊させていただきました。チェックイン後と夜のフリードリンク&おつまみ、お菓子が想像以上に素晴らしかったです。子供も大人も満足できて、満足感がありました。蔵王のチーズも最高でした。お風呂も清潔感があり、ぬるめのお湯もあって、子供も楽しく入れました。チェックアウトまでは、フリードリンクスペースの外の広場で大きなゴムボールで遊んだり、ハンモックでユラユラしたり、とにかくゆったり満喫しました。 お部屋の古さは否めませんが、総合的に素晴らしい宿泊体験ができました！ また、帰りに桃ととうもろこしの直売所に寄りましたが、めっちゃ美味しかったです！こういうのも旅の楽しみですよね。 また、利用させていただきたいと思います。 ありがとうございました。
Stayed 1 night in Jul 2025

8/10 Good

norio

Liked: Staff & service
Disliked: Property conditions & facilities
アメニティの充実を希望します。
Stayed 1 night in Jul 2025

8/10 Good

Hikaru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Toshiki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に設備が古く、清掃も行き届いていない。 スタッフの対応もなんらホスピタリティを感じることが出来なかった。大変残念でした。
Stayed 1 night in Jul 2025

4/10 Poor

Yutaka

Disliked: Cleanliness
部屋の風呂とトイレ臭い
Stayed 3 nights in Jul 2025

10/10 Excellent

HIROAKI

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

AYUMI

Stayed 1 night in Jun 2025

8/10 Good

TOSHIRO

Liked: Cleanliness, staff & service, amenities
静かな環境でのんびり過ごせました。
Stayed 1 night in May 2025

10/10 Excellent

michiaki

Liked: Cleanliness, amenities, property conditions & facilities
とにかく部屋が広い、朝食が種類が多く最高でした
Stayed 1 night in Apr 2025

10/10 Excellent

yuuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても満足しました。 アルコールフリーがとてもいいですね
Stayed 1 night in Jun 2025