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Smiles Stone Town Hotel

Property class: 3.5

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Photo gallery for Smiles Stone Town Hotel

Lounge - Smiles Stone Town Hotel (Zanzibar Town)
Lounge - Smiles Stone Town Hotel (Zanzibar Town)
Lounge - Smiles Stone Town Hotel (Zanzibar Town)
Lounge - Smiles Stone Town Hotel (Zanzibar Town)
Lobby lounge - Smiles Stone Town Hotel (Zanzibar Town)
Located close to Zanzibar Ferry Terminal and Hamamni Persian Baths, Smiles Stone Town Hotel provides free continental breakfast, a terrace, and a garden. Free in-room WiFi is available to all guests, along with a library and laundry facilities.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 1 King Bed

Room

Standard Double Room, 1 King Bed

  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Room

Triple Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room

Room

Single Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Honeymoon Double Room

Room

Honeymoon Double Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

About the neighborhood

Located in Stone Town, a neighborhood in Zanzibar Town, Smiles Stone Town Hotel is near the airport and near the beach. Zanzibar Ferry Terminal and Kidichi Spice Farm are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Forodhani Gardens and Shangani Beach. Old Fort and Hamamni Persian Baths are two other places to visit that come recommended. Windsurfing and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Zanzibar Town travel guide
Map
Mizingani Road &Malawi Road Intersection, Zanzibar Town, Zanzibar

What's nearby

  • A coastal town with a marina filled with various boats, a promenade with people, and lush greenery.
    Forodhani Gardens
    8 min walk - 0.5 miles
  • An amphitheater surrounded by historic buildings and palm trees.
    Old Fort
    10 min walk - 0.6 miles
  • A calm sea at sunset with several boats and a large ship in the distance.
    Shangani Beach
    10 min walk - 0.6 miles
  • A historical building with a sign reading "East Africa Slave Trade Exhibit".
    Slave Market
    13 min walk - 0.7 miles
  • Malindi Mosque
    5 min walk - 0.3 miles

Getting around

  • Zanzibar Intl. Airport (ZNZ)
    19 min drive

Restaurants

  • Lukmaan Restaurant
    11 min walk
  • Maru Maru Terrace Restaurant
    11 min walk
  • Livingstone Beach Restaurant
    12 min walk
  • Zanzibar Coffeehouse
    8 min walk
  • Living Room
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - 139962710
This property accepts cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have elevators
Alcohol is not served or permitted at this property

Frequently asked questions

Is Smiles Stone Town Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Smiles Stone Town Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Smiles Stone Town Hotel?

Check-out is at 10:00 AM.

Does Smiles Stone Town Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per vehicle applies.

Where is Smiles Stone Town Hotel located?

Located in Stone Town, this hotel is within a 10-minute walk of Zanzibar Ferry Terminal, Forodhani Gardens, and Old Fort. Hamamni Persian Baths and Shangani Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Smiles Stone Town Hotel Reviews

6.6

6.6

Cleanliness

7.4

Amenities

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 5 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 12 out of 34 reviews
Rating 4 - Poor. 4 out of 34 reviews
Rating 2 - Terrible. 4 out of 34 reviews

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

My stay

The manager did what he could to make it good for me. The hotel is just woren out. The shower was not working and toilet had s bad smell. The hotel is located next to the port of Zanzibar - so there was noise 24/7 from the street - very hard to sleep. The hotel is located close to forodhani park which is convenient.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local colour

Wonderful architecture and ambience. Older building, no elevator but stairs. Muslim environment but not overly so. Good solid breakfast. If going out after dark travel in a group or request a taxi to the hotspots of town. I love this place but if you want shiny and new with hot and cold running staff, it's not for you. If you want to feel like you are on Stone Town, almost like a local, this is the place to be.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Staff & service
Very kind Staff. But it was not possible to get in touch, neither with E-Mail nor by phone. But once we got there, we were very well received
Stayed 2 nights in Jul 2023
Verified review

6/10 Okay

Nothing
Stayed 3 nights in Feb 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Now I am checking out. But experience of checking

Worst hotel ever I stay. When check in at night 11:30 they gave Room number 205 & that room already occupied. So I told then they give room 24 triple room was very unhygienic, toilet was unclean, fan not working. I complain but no listen. I already informed at the time of booking that we are vegetarian so provide veg food no egg, then also not provide then I again argue then they provide vegetable.
Bed bathroom
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

Worst hotel ever I stay. When check in at night 11:30 they gave Room number 205 & that room already occupied. So I told then they give room 24 triple room was very unhygienic, toilet was unclean, fan not working. I complain but no listen. I already informed at the time of booking that we are vegetarian so provide veg food no egg, then also not provide then I again argue then they provide vegetable. Now I am checking out. But experience of checking out will send soon. And I want my money spend in room want refund by hotel.
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort
Det var inte riktigt som bilderna visade, ingen jättehög standard. Det ligger nära en trafikerad gata så ganska mycket ljud.
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slitet och usel frukost
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness

Hajó kikőtő,zajos és sokszinü emberek:))

Pénztárca kimélő Hotel ,nekünk a célnak megfelelt,egyszerűek a szobák de tiszták voltak,a reggeli is egyszerű volt,ha luxust akartunk volna nyilván nem ezt a Hotelt nézzük.Nagyon kedves és segitőkész személyzet,Mi 12 éjszakát voltunk,elég zajos de aludni jártunk csak szinte.
Stayed 12 nights in Jun 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, room comfort

Good location, but room very disappointing

Convenient location right at the ferry and close to most things in Stone Town. The air condition worked well and the hot water too. However the room itself was terrible, it had a foul smell of mold, and the bathroom is the smallest I have ever seen in a hotel. The shower is basically on top of the toilet, meaning everything gets wet whenever you want to take a shower there. Breakfast is basic, but somehow alright. For the price you can definitely find better options in town.
Stayed 1 night in Feb 2022
Verified review

6/10 Okay

Disliked: Cleanliness
Bonjour
Stayed 1 night in Jan 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Smiles Stone Town

We booked this hotel after having read reviews and were a little disappointed considering the price that we paid and the images that we saw. We felt very deceived as you pay a lot for not much. The room itself is basic (images uploaded) with a very hard mattress and extremely squeaky bed - it makes noise with the slightest of movements. The WiFi works well in the lobby area but is poor inside the bedrooms. Also, the breakfast that we paid extra for our convenience was not worth the money considering the options are limited and they were out of many ingredients; for example, they’d only have the egg and toast as part of the full English. The staff on the other hand were great, they were extremely friendly and helpful. They’d go out of their way to help you out! Overall, our suggestions for Stone Town would be to look into a cheaper hotel as all you need is a place to stay or look into an Airbnb as the location and pricing would be more value for money. Everywhere in Stone Town is of walkable distance so don’t worry too much about location.
Stayed 3 nights in Oct 2021
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ottima posizione, pulizia pessima della struttura e colazione quantitativamente scarsa.
Stayed 3 nights in Aug 2021
Verified review

6/10 Okay

Liked: Staff & service, room comfort

Alright stay

Its an alright place to stay for a night or two
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days, excellent service & great rooms. It was noisy in the area but not too bad that you can't get some sleep.
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Beautiful old building Well maintained and renovated inside. Staff were lovely!
Stayed 3 nights in Mar 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
I was supposed to stay in this hotel for two nights. My room was on the ground floor (G01) and it smelled terribly due to big mouldy parts on the ceiling. I talked about the smell with the staff, but they were not able to offer me another room even though they were aware of the smell. The windows in this room could not be opened. When I came back after dinner they had sprayed the room against insects. Three big dead cockroaches were now lying around the bed and in front of the fridge. The smell had also gotten unbearable and there was no one at the reception anymore. Since I could not breathe in this room, I moved to another hotel. The next morning I officially checked out. They did offer me another room for the second night, but after the experience I had, I preferred staying somewhere else. However they didn’t offer me a refund even though they could out rent my initial room and the replacement room in the second night again.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very clean (always clean!!!), excellent staff - they very friendly, great location, breakfast is excellent, All the things in the room were excellent!
Stayed 7 nights in Dec 2019
Verified review

6/10 Okay

Liked: Cleanliness, amenities
에어컨의 존재가 큰 힘이 되었음. 하지만 화장실에서 하수구 냄새가 계속 올라와서 문을 닫아두고 지내면 괜찮지만 화장실 이용할 때 어려움을 겪었다. 그리고 샤워할 때 물이 잘 안빠져서 룸으로 다 흘러나갔음. 정전도 은근 잦았음. 방에 모기가 좀 있는데 모기장이 없어서 힘들었음.
Stayed 4 nights in Dec 2019
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair pcice

We stayed 3 nights to explore Stonetown. The location is good for exploring stone town, but a little bit noisy with construction and traffic. Breakfast was good and sheets were clean 👍. Bathroom was not good. Lots of bugs and not separate shower. Aircon not work so good. Price is fair. Good for short stay
Stayed 3 nights in Dec 2019
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, room comfort

very loud area

Vi fick ett ”nytt” rum som varken hade speglar eller papperskorg. Väldigt högljutt område, vi kunde inte sova utan öronproppar
Stayed 4 nights in Dec 2019
Verified review

6/10 Okay

Stayed 5 nights in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Stayed 1 night in Jul 2023