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Willa Excelsior

3.0 star property
Travelers find peaceful respite at this welcoming Zakopane inn where natural beauty surrounds them and staff readily assist with local tour arrangements.

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Photo gallery for Willa Excelsior

Apartment | View from room - Willa Excelsior (Zakopane)
A large, two-story building with the name "Carlton" on the facade, surrounded by mountains and greenery. - Willa Excelsior (Zakopane)
Superior Double Room, 1 King Bed, Mountain View | View from room - Willa Excelsior (Zakopane)
A buffet table with various food items and a decorative vase of pink flowers. - Willa Excelsior (Zakopane)
A room with a sloped ceiling, a skylight, a staircase, and a view of mountains. - Willa Excelsior (Zakopane)
Located in central Zakopane, Willa Excelsior offers a quiet retreat with a garden and library. Guests enjoy in-room WiFi and lobby coffee/tea service. The front desk provides a safe for valuables and helpful advice, which previous visitors have praised.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services
  • Room service

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Double Room

A hotel room with a bed, a desk, a chair, a TV, and a bathroom with a sink and mirror.

Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with a bed, a desk, a chair, a television, and a bathroom.

Triple Room

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Single Room

A hotel room with a bed, a lamp, a framed picture on the wall, and a window with curtains.

Single Room

  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Quadruple Room

A hotel room with a bed, a TV, a chair, a table, and a small balcony area.

Quadruple Room

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment

A cozy room with a wooden desk, a chair, a sofa, and a television. There are large windows with curtains, a radiator, and a bookshelf.

Apartment

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Twin Room

Twin Room | WiFi (free)

Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

A room with a bunk bed, a flat-screen TV mounted on the wall, a wooden chair, a small desk, and a staircase.

Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Bunk Bed
  • Free WiFi

View all photos for Superior Double Room, 1 King Bed, Mountain View

A neatly made bed with a beige quilt, two pillows, and a mosquito net.

Superior Double Room, 1 King Bed, Mountain View

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Economy Double Room, 1 Double Bed

A hotel room with a bed, a chair, a small table, a TV, and a window with curtains.

Economy Double Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Comfort Room, 2 Bedrooms, Garden View

A historic building with a sign reading "EXCELSIOR" and a stone facade.

Comfort Room, 2 Bedrooms, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 25 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Comfort Apartment

A hotel room with a green carpet, a wooden desk, a television, a sofa, and a large window with curtains.

Comfort Apartment

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Zakopane is home to Willa Excelsior. Karol Szymanowski Museum and Museum of Zakopane Style at Villa Koliba are local landmarks, and travelers looking to shop may want to visit Krupowki Street and Gubalowka Market. Looking to enjoy an event or a game while in town? See what's happening at Wielka Krokiew or Termy Szaflary. Visit our Zakopane travel guide
Map
ul. Grunwaldzka 9, Zakopane, 34-500

What's nearby

  • A mountain lake with clear water, surrounded by rugged mountains and dense forests.
    Zakopane Aqua Park
    13 min walk - 0.7 miles
  • A snow-covered ski resort with buildings, trees, and mountains in the background.
    Gubalowka Market
    15 min walk - 0.8 miles
  • Gugu Park Linowy
    2 min walk - 0.1 miles
  • Krupowki Street
    5 min walk - 0.3 miles
  • Tatra Museum
    9 min walk - 0.5 miles

Getting around

  • Zakopane Station
    20 min walk
  • John Paul II - Balice Airport (KRK)
    116 min drive

Restaurants

  • Góralski Browar
    6 min walk
  • Karczma Zapiecek
    7 min walk
  • Kawiarnia Filiżanki
    3 min walk
  • Piano Cafe
    8 min walk
  • Karczma Bacówka
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (PLN 20 per night)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: PLN 40 for adults and PLN 30 for children
  • Coffee and tea in common areas

Things to do

  • Library

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
The check-in location differs from the property location; go to: [Willa Carlton 10 m away]
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of PLN 50 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 40 for adults and PLN 30 for children
  • Self parking fee: PLN 20 per night
  • Pet fee: PLN 50 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Willa Excelsior pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of PLN 50 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for PLN 20 per night.

What time is check-in at Willa Excelsior?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.

What time is check-out at Willa Excelsior?

Check-out is at 11 AM.

Where is Willa Excelsior located?

Situated in Zakopane, this hotel is within a 10-minute walk of Gugu Park Linowy and Krupowki Street. Zakopane Art Gallery and Red Mansion Native Cultural Centre are also within 10 minutes. Zakopane Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Willa Excelsior Reviews

8.2

Very Good

8.2

Cleanliness

9.2

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 28 out of 64 reviews
Rating 8 - Good. 19 out of 64 reviews
Rating 6 - Okay. 12 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

Reviews

Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing to deal with! Very helpful with check-in and check-out!
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. It is a budget hotel so do not expect much. For a few nights it is perfectly fine. Close to the main Zakopana Main Street and to the the cable car. Parking was 20-Pln/ day extra which was a surprise for me. Otherwise it’s ok.
Bathroom was very nice! Plenty of hot water. Clean and modern.
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

ARISTEIDIS

Liked: Cleanliness
Disliked: Amenities
Room space and breakfast were good but bed, mattress and pillows were awful. We couldn't have worse sleep. Inside the room were only 2 plugs. One by the window and one in the toilet. We had to put the kettle on the floor close to the plug to boil some water for a tea.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alicja

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious. Easy check in. Comfortable bed. Tea and coffee provided in a room. People wrote that there is no outlets but there were and an extension cord with 3 extra outlets. Clean bathroom. Had all that we needed. Short walk to Main Street. We also lucked out with a pretty view
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old with BIG rooms

The hotel was a bit tired, but the "room" was huge, with a living room, 2 toilets and a loft with 2 double beds. The hotel was of an older date and had no elevator, so it was a little harder to have to drag your heavy suitcase up all those stairs.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Champ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very conveniently located, short walk to the starting points of he trails. Very clean place.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Renata

Liked: Cleanliness, amenities, property conditions & facilities
Spacious enough. It’s not on Krupowki and actually the strip is not so easy to find in the dark. It would be helpful to have a map or marked ways to get to Krupowki.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Sofie

Liked: Cleanliness
Disliked: Amenities
Only two outlet, cold room.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
No oulets in room
Stayed 2 nights in Oct 2023
Verified

6/10 Okay

Gerhard

Liked: Cleanliness, staff & service
Das Zimmer war zu klein für zwei, die Matratze verbraucht, Metallspiralen drücken durch. Personal und Frühstück super
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Terje

Liked: Cleanliness, staff & service
Disliked: Amenities
God beliggenhet og bra frokost.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Nerea

Liked: Amenities
La atención del personal, han sido muy atentos, en la habitación alguna cortina estaba caída, pero estaba limpia y de temperatura muy bien.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Staf
Stayed 15 nights in Oct 2025
Verified

8/10 Good

ralf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alte Villa mit Charme und toller Lage am Park nahe dem Zentrum. Zimmer groß und old Style aber gut. Kein Aufzug, aber nur drei Etagen. Sitzmöglicheit draußen im Grünberei
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszytko super
Stayed 3 nights in Oct 2021
Verified

6/10 Okay

Hans jacob

Disliked: Staff & service, property conditions & facilities, room comfort

Gammelt og trist.

Jeg bodde der bare en natt, og det var mer enn nok. Trist og gammelt overnattingsted som er gått ut på dato. Kan ikke akkurat anbefale noen dette stedet. Måtte over i nabolaget å hente nøkkel til rommet og ingen heis. I det hele tatt en trist opplevelse.
Stayed 1 night in Sep 2021
Verified

6/10 Okay

travellust3

Liked: Staff & service
Disliked: Property conditions & facilities
Just okey for a short stay. One good thing is the location is great.
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service

Spodziewałam się czegoś lepszego

Pokój bardzo czysty, 2 krzesła na 3 osoby, tylko jeden podwójny kontakt, suszarka do włosów porażka, wzięłam swoją ale abym mogła jej użyć ktoś musiał trzymać wtyczkę w gniazdku bo ciagle wypadała. Gniazdko wbudowane w zamontowana suszarkę - obluzowane, mało wygodne łóżka, widok z okna mega słaby - na śmietnik i paczkomat. Panie z recepcji bardzo grzeczne i miłe, śniadania dobre - polecam. Brak możliwości zrobienia kawy/herbaty - wbrew zapewnieniom na stronie. Ogólna lokalizacja w sumie ok. Słabą opcja jest dopłata za parking, przy takiej cenie wynajmu powinno być zawarte w cenie. Biorąc pod uwagę wszystko cena zbyt wysoka
Stayed 3 nights in Jul 2020
Verified

6/10 Okay

Maciej

Liked: Staff & service
Disliked: Room comfort

Dumna nazwa,przecietna jakość.

Hotel jest doskonale położony, cichy, posiada wiele pokoi o różnych powierzchniach i komforcie. Niestety, przydzielony nam pokój byl stosunkowo mały, z absoltnym minimum czyli lazienka )bardzo dobra) łóżko, wieszak, szafka i maly tv. Minusem bylo przydzielenie nam malych, oddzielnych łóżek bez możliwości zmian.
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Convenient location, room was nicely heated abd bathroom nicely renovated.
Stayed 8 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Są lepsze hotele za tą samą cenę

Hotel,który potrzebuje remontu i odświeżenia.Kabina prysznicowa popsuta.W recepcji trzeba czekać,aż ktoś się pojawi.Płatny parking,który jest na podwórku hotelu.Fajny pomysł zrobienia sobie kawy czy herbaty na korytarzach,ale brak kubków.Bufet śniadaniowy płatny 20 zł od osoby jest zróżnicowany i wart tych pieniędzy.Cena za nocleg nie adekwatna do jakości.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Nice willa in the centre of the city, within short walking distance to the Krupówki Street. Very good buffet breakfast with excellent selection of cereals, cheeses, cold cuts, fish, eggs, sausages, salads, breads, crepes, cakes, jams, fruits, etc available in the adjoining Carlton Willa. The only problem was that we had to use the wet towels as they would not dry in the room.
Stayed 8 nights in Sep 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Barátokkal

Segítőkész személyzet, tiszta szobák, gyönyörű környezet, jó elhelyezkedés.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

JAEHWAN KWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees and facilities were extemely good. If you want to stay at clean and nice hotel, this hotel is going to be good for you.
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zakopane

Ubytovanie je v super lokalite, neďaleko centra mesta
Stayed 1 night in Dec 2017