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Naspa New Otani

Property class: 3.5

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Photo gallery for Naspa New Otani

An indoor swimming pool with clear blue water, surrounded by lounge chairs and potted plants. - Naspa New Otani (Yuzawa)
A hotel room with two beds, a desk, a chair, a coffee table, and a large window with curtains. - Naspa New Otani (Yuzawa)
A traditional Japanese interior with tatami flooring, a shoji screen door, and a bamboo plant. - Naspa New Otani (Yuzawa)
Exterior detail - Naspa New Otani (Yuzawa)
A wooden structure with two benches, a table, and a view of a forested landscape. - Naspa New Otani (Yuzawa)
At Naspa New Otani, you can look forward to an indoor mineral hot spring (onsen), mini golf, and a coffee shop/cafe. Hit the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski equipment rentals. For some rest and relaxation, visit the sauna or steam room, and indulge in a sports massage, a facial, or reflexology. Be sure to enjoy a meal at any of the 4 on-site restaurants. Enjoy the gym, as well as activities like rock climbing and hiking/biking. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Japanese-style Room For 6 Guests

A traditional Japanese-style room with tatami flooring, a low table, and shoji screens.

Japanese-style Room For 6 Guests

  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons

View all photos for Superior Twin (37sqm) [Main Building], Non-smoking

A hotel room with two beds, a desk, a chair, a small table, and a window with a view of greenery.

Superior Twin (37sqm) [Main Building], Non-smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin (37sqm) [Tower Building], Non-smoking

A hotel room with two beds, a chair, a lamp, and a window.

Standard Twin (37sqm) [Tower Building], Non-smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Yuzawa is home to Naspa New Otani. Gala Yuzawa and Kagura Ski Resort are worth checking out if an activity is on the agenda. Traveling with kids? Consider Joetsu Kokusai Playland and Yuzawa Highland Alpine Garden. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Yuzawa travel guide
Map
Yuzawa 2117-9, Minamiuonuma-gun, Yuzawa, Niigata, 949-6101

What's nearby

  • A snow-covered ski slope with ski lifts, mountains in the background, and a clear sky.
    Kagura Ski Resort
    15 min drive - 4.6 miles
  • Naspa Ski Garden
    2 min walk - 0.1 miles
  • Egami Public Onsen
    1 min drive - 0.9 miles
  • Ippon Sugi Ski Resort
    1 min drive - 0.9 miles
  • Ponshukan Sake Museum
    1 min drive - 0.9 miles

Getting around

  • Echigo Yuzawa Station
    5 min drive
  • Niigata Airport (KIJ)
    119 min drive

Restaurants

  • 湯沢庵
    2 min drive
  • 越後乃酒蔵 唎酒番所 越乃室
    2 min drive
  • 越後つけ麺維新
    2 min drive
  • 越後十日町 小嶋屋
    2 min drive
  • そば処 中野屋 湯沢本店
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,900 for adults and JPY 2,700 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Hiking/biking trails
  • Hot springs
  • Indoor pool
  • Karaoke
  • Mini golf
  • Outdoor pool (guest access)
  • Rock climbing
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sports massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

The property will be renovating from May 11 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 4000.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3900 for adults and JPY 2700 for children
  • Rollaway bed fee: JPY 4000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 1 PM to 8:30 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 3 years old are not allowed in the swimming pool
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Does Naspa New Otani have a pool?

Yes, this property has an indoor pool and outdoor pool access. Pool access is from 1 PM–8:30 PM.

Is Naspa New Otani pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Naspa New Otani?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Naspa New Otani?

Check-out is at 10 AM.

Where is Naspa New Otani located?

Set amidst the mountains, this ski-in/ski-out hotel in Yuzawa is within 1 mi (2 km) of Naspa Ski Garden, Ippon Sugi Ski Resort, and Ponshukan Sake Museum. Gala Yuzawa is 2.6 mi (4.1 km) away. Echigo Yuzawa Station is 25 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Naspa New Otani Reviews

9.0

Wonderful

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 180 out of 320 reviews
Rating 8 - Good. 108 out of 320 reviews
Rating 6 - Okay. 23 out of 320 reviews
Rating 4 - Poor. 5 out of 320 reviews
Rating 2 - Terrible. 4 out of 320 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very hospitable, and the food was delicious.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoy the stay so much. Will definitely go back again.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, love the onsen, free shuttle bus
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before and it’s always clean and you have everything you need. The public baths are spacious and excellent. The staff is always polite. In the winter season the free orange bus which connects with Gala and Ishiuchi slopes is very convenient. The hotel has its own ski rental and lockers which are very convenient.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great, very helpful staff. Well done! Rooms are clean & big.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and the staff couldn't be more helpful. But it's miles from anything, only has one (expensive) restaurant and the bar was closed.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
the room was huge, amazing. 2 showers very nice bed, living room with sofa to relax and a beautiful view to the mountains. amazing !
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Christmas at Yuzawa Naspa Otani hotel

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.
rental equipment lodge right outside the hotel
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros : big size room, ski area directly linked to hotel, staffs are very helpful, shuttle bus to town Cons : limited dining options after 5pm, need to head to town for dinner unless you opt for 8000 yen buffet, most facilities closed after 5pm, hotel is a little dated.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff wee friendly, helpful and understanding.
Stayed 9 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The view is wonderful with regular shuttle service to train station and ski centers
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay with great amenities.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Everything is good especially staffs
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing and so was staff, but the dinner buffet was very expensive with subpar food.
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I made sure to book the shuttle bus for when I got off the train. But the shuttle bus never arrived, I had to take a taxi and they wouldn't reimburse me for it.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean good place to chill and relax
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Buffet. Like the interior.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back again

A great ski family resort with easy access from Tokyo.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2025