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The Black Swan - The Inn Collection Group

4.0 star property
Experience a tranquil retreat amidst nature's beauty with top-notch service that will make you feel right at home.

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Front of property - evening/night - The Black Swan - The Inn Collection Group (York)
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Garden - The Black Swan - The Inn Collection Group (York)
Bar (on property) - The Black Swan - The Inn Collection Group (York)
Bar (on property) - The Black Swan - The Inn Collection Group (York)
Escape to the picturesque countryside at The Black Swan - The Inn Collection Group, where a warm welcome awaits. Savor the free full breakfast, unwind in the garden or bar, and stay connected with in-room WiFi. Guests rave about the helpful staff and appreciate perks like luggage storage, coffee/tea in the lobby, multilingual staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Bar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Hair dryer
Shower/tub combination
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Hair dryer
Shower/tub combination
Private bathroom
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

Highlights

Heating
TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

8.6 out of 10
Excellent
(10 reviews)

Highlights

Heating
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks | Desk, iron/ironing board, free WiFi, bed sheets

Family Room with Bunks

8.0 out of 10
Very good
(1 review)

Highlights

Heating
TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
Electric kettle
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

About the neighborhood

Located in York, The Black Swan - The Inn Collection Group is in a rural area. Helmsley Arts Centre and National Trust Nunnington Hall are cultural highlights, and some of the area's attractions include Yorkshire Lavender and The Dutch House. North Yorkshire Moors Railway and Yorkshire Arboretum are also worth visiting. Visit our Helmsley travel guide
Map
Market Place, Helmsley, York, England, YO62 5BJ

What's nearby

  • Bleak but beautiful moorland approaching the lion inn at Blakey
    North York Moors National Park
    1 min walk - 0.1 miles
  • Although the West Range is more complete, the view from the moat bottom up to the East Tower, even it it's ruinous state, demonstrates how imposing Helmsley Castle would have been.
    Helmsley Castle
    4 min walk - 0.3 miles
  • Helmsley Arts Centre
    2 min walk - 0.1 miles
  • Duncombe Park
    3 min walk - 0.2 miles
  • Hemsley Walled Garden
    6 min walk - 0.4 miles

Getting around

  • Thirsk Station
    22 min drive
  • Durham (MME-Teesside Intl.)
    56 min drive

Restaurants

  • The Black Swan
    8 min drive
  • The Feathers Hotel
    1 min walk
  • Byland Abbey Inn
    12 min drive
  • The Fairfax Arms
    8 min drive
  • Auntie Anne's
    2 min walk

About this property

The Black Swan - The Inn Collection Group

Upscale hotel near North York Moors National Park
Free full breakfast, a garden, and a bar are just a few of the amenities provided at The Black Swan - The Inn Collection Group. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Smoke-free premises, outdoor furniture, and a banquet hall
  • Luggage storage, multilingual staff, and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Black Swan - The Inn Collection Group have amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Is The Black Swan - The Inn Collection Group pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at The Black Swan - The Inn Collection Group?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in is available for a fee of GBP 25 (subject to availability). After-hours check-in is not available.

What time is check-out at The Black Swan - The Inn Collection Group?

Check-out is at 10:30 AM. Late check-out is available for GBP 25 (subject to availability).

Where is The Black Swan - The Inn Collection Group located?

Situated in a rural location, this hotel is steps from North York Moors National Park and Helmsley Arts Centre. Duncombe Park and Cleveland Way are also within 5 minutes.

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Reviews

The Black Swan - The Inn Collection Group Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 212 out of 401 reviews
Rating 8 - Good. 125 out of 401 reviews
Rating 6 - Okay. 48 out of 401 reviews
Rating 4 - Poor. 13 out of 401 reviews
Rating 2 - Terrible. 3 out of 401 reviews

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room, free parking, great staff
Stayed 1 night in Oct 2025

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean room. Lovely breakfast included and a good price Thank you
Stayed 1 night in Nov 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to be back again . Staff were awesome !
Stayed 2 nights in Oct 2025

8/10 Good

Alan

Liked: Cleanliness
Disliked: Property conditions & facilities
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Job - no complaints

We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good no complaints. Nice ambiance and great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Stayed 2 nights in Jun 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good standard rooms

Nice Good standard room. Interesting Building many corridors. Good Quality food. Parking out the front is very time limited.
Stayed 2 nights in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, room was spacious and meals where good.
Stayed 4 nights in May 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed for the night
Stayed 1 night in May 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming country inn. Our dinner here was lovely and they upgraded our room for my birthday. Lovely stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Roxane

It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
Stayed 1 night in Jul 2025

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
Stayed 1 night in Jul 2025

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean rooms with comfortable beds. Friendly staff and dog friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at the Black Swan

We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
Stayed 2 nights in Feb 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As usual very good stay.

We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.
Stayed 3 nights in Dec 2024

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities, room comfort

Relaxing stay

Helpful and friendly staff. Good service, nice food.
Stayed 2 nights in Oct 2023

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helmsley

Great room and great service from the staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Had a lovely stay. Room was bery clean. Staff were friendly
Stayed 1 night in Jun 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another good stay

We had another good stay at The Black Swan,Good Staff We were well looked after from arriving to leaving 3 days later, Nice room,Very good breakfast good poached eggs,Many Thanx
Stayed 3 nights in Mar 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent overnight stay

Check in was before 3 which was good ! All staff are excellent and breakfast was 1st class Room very clean and spacious ! Will stay again
Stayed 1 night in Apr 2024