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The Black Swan - The Inn Collection Group

4.0 star property
Hotel with free breakfast, steps from North York Moors National Park

Choose dates to view prices

Photo gallery for The Black Swan - The Inn Collection Group

Front of property - evening/night
Bar (on property)
Bar (on property)
Garden
Desk, iron/ironing board, free WiFi, bed sheets
Escape to the picturesque countryside at The Black Swan - The Inn Collection Group, where a warm welcome awaits. Savor the free full breakfast, unwind in the garden or bar, and stay connected with in-room WiFi. Guests rave about the helpful staff and appreciate perks like luggage storage, coffee/tea in the lobby, multilingual staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Shower/tub combination
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Heating
TV
Hypo-allergenic bedding
Private bathroom
Hair dryer
Shower/tub combination
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

Highlights

Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
Digital channels
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

8.6 out of 10
Excellent
(10 reviews)

Highlights

Heating
TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
Digital channels
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks | Desk, iron/ironing board, free WiFi, bed sheets

Family Room with Bunks

8.0 out of 10
Very good
(1 review)

Highlights

Heating
TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
Digital channels
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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About the neighborhood

Map
Market Place, Helmsley, York, England, YO62 5BJ

What's nearby

  • Duncombe Park - 3 min walk - 0.2 miles
  • Hemsley Walled Garden - 6 min walk - 0.4 miles
  • Rievaulx Abbey - 6 min drive - 3.5 miles
  • Ampleforth Abbey - 7 min drive - 4.9 miles
  • Flamingo Land Theme Park and Zoo - 25 min drive - 17.8 miles

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪The Fairfax Arms - ‬8 min drive
  • ‪The Feathers Hotel - ‬1 min walk
  • ‪The Star Inn - ‬4 min drive
  • ‪The Plough Inn - ‬9 min drive
  • ‪The Royal Oak - ‬1 min walk

About this property

The Black Swan - The Inn Collection Group

Upscale hotel near North York Moors National Park
Free full breakfast, a garden, and a bar are just a few of the amenities provided at The Black Swan - The Inn Collection Group. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Luggage storage, smoke-free premises, and multilingual staff
  • Coffee/tea in the lobby, a banquet hall, and outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Black Swan - The Inn Collection Group have amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

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The Feathers Hotel, Helmsley, North Yorkshire

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
9.4 out of 10, Exceptional, 446 reviews
The Feathers Hotel, Helmsley, North Yorkshire

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Is The Black Swan - The Inn Collection Group pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per day. Service animals are exempt from fees.

How much is parking at The Black Swan - The Inn Collection Group?

Self parking is free at this property.

What time is check-in at The Black Swan - The Inn Collection Group?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in is available for a fee of GBP 25 (subject to availability). After-hours check-in is not available.

What time is check-out at The Black Swan - The Inn Collection Group?

Check-out is at 10:30 AM. Late check-out is available for GBP 25 (subject to availability).

Where is The Black Swan - The Inn Collection Group located?

Situated in a rural location, this hotel is steps from North York Moors National Park and Helmsley Arts Centre. Duncombe Park and Cleveland Way are also within 5 minutes.

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The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 386 reviews
Rating 8 - Good. 120 out of 386 reviews
Rating 6 - Okay. 44 out of 386 reviews
Rating 4 - Poor. 12 out of 386 reviews
Rating 2 - Terrible. 3 out of 386 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness
Disliked: Property conditions & facilities
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a good stay in every way and will certainly stay there again
Stayed 1 night in May 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed for the night
Stayed 1 night in May 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 4 nights in May 2025

4/10 Poor

Andreas

Disliked: Staff & service, property conditions & facilities
We started our tour on the Cleveland Way in Helmsley. After a Long day we got. a room near the kitchen wich was noisy and not really comfortable. All in all was the hotel not the price valid we payed
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at the Black Swan

We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
Stayed 2 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

Friendly and comfortable hotel

Very comfortable stay. Friendly staff.
Stayed 2 nights in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Very nice hotel and very friendly helpful staff.
Stayed 1 night in Jun 2022

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beer Garden

Excellent beer garden.
Stayed 1 night in Aug 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

one night stopover

one night stop over was good
Stayed 1 night in Jun 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really nice and well presented, and there were a few different options to the usual . All the staff from the receptionist to cleaners wers really friendly and couldnt do enough for you. We will definately be back
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old property with loads of character and charm.Brilliant location in this lovely North Yorkshire village.
Stayed 2 nights in Aug 2022

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
Stayed 2 nights in Jun 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room and very comfy
Stayed 1 night in Nov 2022

8/10 Good

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and staff, food on the evening wasnt too good and breakfast just ok, stopped here last year and food was great but not impressed this time but great its a dog friendly hotel, would stay again but eat elsewhere
Stayed 2 nights in May 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little piece of paradise in gods own county

Our fourth stay at The Black Swan and it never disappoints. We stayed with our dog Polly and as the hotel is dog friendly there were several other guests with their dogs. The hotel is always very peaceful and quiet when we stay and the room was very cosy and comfortable. Staff are always very friendly and engaging. Food and bar service always excellent. We’re planning on staying here again with family to celebrate my 60th as we love the pub, Helmsley and the area.
Stayed 1 night in May 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quirky building with individual rooms and friendly staff. The breakfast selection was good and was beautifully cooked, but the dinner menu needs to be revisited. It wasn't a great selection and three out of the four meals our party had, were bland and didn't deliver the flavours promised in the description.
Stayed 1 night in Aug 2022

8/10 Good

eric

Liked: Staff & service, amenities
Disliked: Cleanliness
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Okay. Leaves a lot to be desired

Stay all right. Too much self service for my liking and not nearly enough explanations on how exactly to serve yourself both at dinner and breakfast.
Stayed 2 nights in Sep 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
Stayed 3 nights in Sep 2024

6/10 Okay

lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay but room very small

the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
Stayed 1 night in Jun 2023

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