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The Queens Hotel & Victoria Cloisters

2.0 star property
A welcoming retreat in Bishophill where travelers feel at home while enjoying quality meals and service from staff who truly care about their experience

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Photo gallery for The Queens Hotel & Victoria Cloisters

Water view - The Queens Hotel & Victoria Cloisters (York)
Exterior - The Queens Hotel & Victoria Cloisters (York)
Lounge - The Queens Hotel & Victoria Cloisters (York)
Front of property - The Queens Hotel & Victoria Cloisters (York)
Breakfast and dinner served, British cuisine - The Queens Hotel & Victoria Cloisters (York)
Queens Hotel in central Bishophill offers comfort and practicality. Guests can unwind at the bar, enjoy breakfast at the on-site restaurant, and use the free WiFi. Previous visitors consistently praise the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Restaurant
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Standard Double Room, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room Single Use, 1 King Bed

Iron/ironing board, bed sheets

Standard Double Room Single Use, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room, 1 Bedroom

Standard Twin Room, 1 Bedroom | Iron/ironing board, bed sheets

Standard Twin Room, 1 Bedroom

9.2 out of 10
Wonderful
(11 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Double Room, 1 King Bed, River View

8.8 out of 10
Excellent
(12 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room, 1 King Bed, River View

Iron/ironing board, bed sheets

Superior Single Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Iron/ironing board, bed sheets

Family Room, 1 King Bed

7.8 out of 10
Good
(15 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Family Room, River View

Superior Family Room, River View | Iron/ironing board, bed sheets

Superior Family Room, River View

8.6 out of 10
Excellent
(14 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Double Smoking Room

Double Smoking Room | Iron/ironing board, bed sheets

Double Smoking Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Iron/ironing board, bed sheets

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex) | Living area | 32-inch Smart TV with digital channels

One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex) | Living area | 32-inch Smart TV with digital channels

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

9.0 out of 10
Wonderful
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex) | Iron/ironing board, bed sheets

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Double Room with Shower

Accessible Double Room with Shower | Iron/ironing board, bed sheets

Accessible Double Room with Shower

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Twin Room with Shower

Accessible Twin Room with Shower | Iron/ironing board, bed sheets

Accessible Twin Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Bishophill, a neighborhood in York, The Queens Hotel & Victoria Cloisters is near a train station and on a river. Notable landmarks in the area include Shambles and York Minster. York Dungeon and Yorkshire Museum Gardens are also worth visiting. Visit our York travel guide
Map
Queens Staith, Skeldergate, York, England, YO1 6DH

What's nearby

  • A christmas market stall
    York Christmas Market
    3 min walk - 0.2 miles
  • Jorvik Viking Centre
    Jorvik Viking Centre
    3 min walk - 0.2 miles
  • York City Walls
    York City Walls
    3 min walk - 0.2 miles
  • Shambles
    Shambles
    4 min walk - 0.3 miles
  • York Minster
    York Minster
    7 min walk - 0.4 miles

Getting around

  • York Station
    9 min walk
  • Leeds (LBA-Leeds Bradford)
    42 min drive

Restaurants

  • The Ackhorne Inn
    3 min walk
  • Golden Ball
    3 min walk
  • Slug & Lettuce
    2 min walk
  • Drift-In Cafe
    3 min walk
  • Tank & Paddle
    1 min walk

About this property

The Queens Hotel & Victoria Cloisters

Hotel near Shambles
Close to York Minster, The Queens Hotel & Victoria Cloisters provides amenities like a bar and a restaurant. Stay connected with free WiFi in public areas.
You'll also find perks like:
  • Full breakfast (surcharge), self parking (surcharge), and multilingual staff
  • An elevator, a 24-hour front desk, and luggage storage
  • A TV in the lobby
  • Guest reviews say great things about the breakfast, helpful staff, and first-rate property condition
Other conveniences in all rooms include:
  • Heating and portable fans
  • Free toiletries and hair dryers
  • 32-inch Smart TVs with digital channels

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 19.50 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12.50 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Lounge
  • Royal Brasserie

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • High-pile carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 9.50 for children
  • Self parking fee: GBP 19.50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel York
Queens Hotel
Queens York
Queens Hotel York
Queens Hotel Hotel
Queens Hotel Hotel York

Frequently asked questions

Is The Queens Hotel & Victoria Cloisters pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 19.50 per night. Limited spots are available.

What time is check-in at The Queens Hotel & Victoria Cloisters?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Queens Hotel & Victoria Cloisters?

Check-out is at 10:00 AM.

Where is The Queens Hotel & Victoria Cloisters located?

Located in Bishophill, this hotel is within a 10-minute walk of All Saints Church and Shambles. Yorvik Brass Rubbing Centre and York Grand Opera House are just steps away. York Station is 9 minutes by foot and York (QQY-York Train Station) is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Queens Hotel & Victoria Cloisters Reviews

8.8

Excellent

9.0

Cleanliness

9.8

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 516 out of 1003 reviews
Rating 8 - Good. 351 out of 1003 reviews
Rating 6 - Okay. 101 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

Reviews

Verified

8/10 Good

janet

Liked: Cleanliness, staff & service
Disliked: Amenities
Good location for a one night stay, breakfast good quality food .
Stayed 1 night in Mar 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book parking early. Staff really helpful and polite. Hotel was lovely, spacious room too.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was well equipped, comfortable, clean and in a great location so close to sites. A great find and the staff were genuinely welcoming and friendly.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plesent stay. Room clean and tidy. Breakfast was good
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Our stay here was excellent! Great location, the room was spotless and the breakfast was very good too. I would definitely stay here.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lara

Perfect, very comfortable
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities
The location is fabulous, the staff are helpful and friendly. Excellent buffet breakfast. Rooms were a good size and you can park your car at the hotel. We will definitely stay here again. The decor is a little dated, but I wasn’t too bothered. A fantastic stay.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was clean and spacious exactly what we needed as a family of 4. There was a comprehensive folder of information in the apartment which was helpful. The apartment was within a 10-15 minute walk of the city centre attractions, free parking under the apartment was also what attracted us to book.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine, ideal location for York, everything you could need.my only gripe was the temperature, it was so hot in the first night despite the heating being switched off, even with the window open.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Darryl

Liked: Cleanliness, staff & service
Room was very clean but only 1 electrical contact in the room. Breakfast was nice. Staff very helpful. The hotel could do with some paint and a but dated.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the hotel after a long day and found out they didn’t have a room for us. They offered us a room up the street at the Grange Beauchamp. It took a while to set up the room as they needed to make it a four person room. They comped us free breakfast for the two mornings we were there which seemed fair. The location was nice and I’d stay there again.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Heidi

Liked: Cleanliness
We didn't receive a particularly warm welcome on arrival but bar and breakfast staff were friendly and helpful. The bedroom was basic but fine for a short stay and the bed was comfortable. However, the noise from the streets outside (all night) affected our sleep.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities
The room was very clean, the staff couldn't do enough for you, parking was excellent, and the breakfast was, five star ,the hotel is in a great position to explore york ,will visit again 😀
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities
Staff were friendly room comfortable breakfast was good and the bar was very nice
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good first impression , staff friendly and helpful, lovely room, very comfy bed, would have preferred a shower cubicle, not a shower over bath. All very good will certainly be staying here again
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities
Had a lovely stay at this hotel. Rooms were clean and bed very comfy. Staff very friendly and will book to stay again.
Stayed 1 night in Dec 2025
Verified

8/10 Good

mark

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and central hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
The Rooms were excellent and exceptionally clean and warm The Staff were extremely friendly and helpful
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
Friendly greeting. Location perfect for exploring York
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lorraine

All good - stay here every time we go to York. Friendly staff,clean
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities
Staff were all brilliant, we ate here Sat eve, very good food. Room warm & comforftable.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Mark

Liked: Cleanliness
Rooms clean, staff polite.. breakfast is good. Not a criticism but the public areas could do with an update to give a modern "vibe"
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lynford

Liked: Cleanliness, amenities, property conditions & facilities
Room and staff fabulous.will definitely stay again .Thank you Queens Hotel.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Staff friendly, and good breakfast. The room was very clean and good condition, but the decor is a little dated and there are no plug sockets by the bed. Would stay again
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central stay. Only criticism is I wasn’t informed there had been flooding to the car park so had to make last minute arrangements which was quite stressful
Stayed 2 nights in Dec 2025