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Gokan no Yu Tsuruya

Property class: 3.5

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Photo gallery for Gokan no Yu Tsuruya

A stone-walled room with a wooden window and a stone bench. - Gokan no Yu Tsuruya (Yamagata)
A wooden cabin with a stone-tub hot spring, a wooden bench, and a view of a forested mountain. - Gokan no Yu Tsuruya (Yamagata)
A traditional Japanese room with tatami flooring, a low table, and chairs. - Gokan no Yu Tsuruya (Yamagata)
A traditional Japanese interior with tatami flooring, sliding doors, and a reception area with a reception desk and plants. - Gokan no Yu Tsuruya (Yamagata)
A traditional Japanese building entrance with wooden pillars and a lit signboard. - Gokan no Yu Tsuruya (Yamagata)
Located close to Zao Chuo Ropeway and Zao Hot Springs Ski Resort, Gokan no Yu Tsuruya provides an indoor mineral hot spring (onsen), shopping on site, and a hot tub. For some rest and relaxation, visit the hot springs/mineral springs or the 24-hour public bath. Stay connected with free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

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Room options

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View all photos for [No floor designation] Run of House with Toilet and Sink, Non Smoking

A tatami mat room with a low table, two chairs, a small heater, and a TV on a stand.

[No floor designation] Run of House with Toilet and Sink, Non Smoking

9.6 out of 10
Exceptional
(16 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

About the neighborhood

Located in Zaoonsen, a neighborhood in Yamagata, Gokan no Yu Tsuruya is in the mountains and on the boardwalk/promenade. Zao Hot Springs Ski Resort and Zao Chuo Ropeway are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Shiginoya Chinuma and Okama Crater. Don't miss out on a visit to Lina World. Spend some time exploring the area's activities, including skiing and snowboarding. Visit our Yamagata travel guide
Map
Zao-onsen 710, Yamagata, 990-2301

What's nearby

  • A snow-covered mountain with a ski lift and a clear blue sky.
    Zao Hot Springs Ski Resort
    2 min walk - 0.1 miles
  • Zao Sky Cable Ski Lift
    6 min walk - 0.4 miles
  • Zao Chuo Ropeway
    6 min walk - 0.4 miles
  • Zao Sanroku Ropeway
    11 min walk - 0.6 miles
  • Zao Super Slider
    15 min walk - 0.8 miles

Getting around

  • Akayu Station
    29 min drive
  • Yamagata Airport (GAJ)
    48 min drive

Restaurants

  • 山口餅屋
    3 min walk
  • 食事処 とみたや
    3 min walk
  • 喜らく寿司
    3 min walk
  • ろばた
    4 min walk
  • 音茶屋
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Things to do

  • Full-service spa
  • Hot spring
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Shared refrigerator
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • 24-hour public bath
  • Hot spring
  • Hot springs open from noon - 9:30 AM
  • Hot springs water temperature - 109 ºF
  • Hot tub
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7:20 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Hot springs access available from noon to 9:30 AM
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Gokan no Yu Tsuruya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gokan no Yu Tsuruya?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Gokan no Yu Tsuruya?

Check-out is at 10 AM.

Where is Gokan no Yu Tsuruya located?

Located in Zaoonsen, this spa ryokan is within a 5-minute walk of Zao Hot Springs Ski Resort and Zao Chuo Ropeway. Zao Sanroku Ropeway and Shiginoya Chinuma are also within 15 minutes.

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Reviews

Gokan no Yu Tsuruya Reviews

9.4

Exceptional

9.4

Cleanliness

8.8

Location

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 189 out of 254 reviews
Rating 8 - Good. 52 out of 254 reviews
Rating 6 - Okay. 5 out of 254 reviews
Rating 4 - Poor. 5 out of 254 reviews
Rating 2 - Terrible. 3 out of 254 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff are nice, room is clean, onsen is awesome!! And location is great, right next to the bus terminal.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Perfect onsen Perfect meal free shuttle bus to and from Zao Ski area
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, room is very big. all staffs are amazingly helpful and nice.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jan 2025 Family Ski Trip

The staff are super friendly and always ready to help. The daily prepared meals were delicious and many varieties to choose from. Being able to book hot spring without leaving the resort was super convenient. Loved our family time here in Japan and will definitely come back again soon.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ryokan near the main road of zao. Excellant staff, friendly service with awesome private and public onsens. Big family room was perfect to section off our teenager. Only issue was limited self catering options if you dont take the pricey breakfast/dinner option, single small lawsons in town
Stayed 5 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great hospitality! Room is spacious (traditional Japanese futon style). Private onsen available for booking for free (per room per day), public onsen is also available at almost 24/7. Highly recommend to book at least 1 set of on-site dinner breakfast, local produces used.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This traditional Japanese hotel is located right in front of the bus stop from Yamagata station. Room was a little old look but very clean and maintained. Food and hot springs were very very recommended! Staffs were not good at English but used communicating with foreigners with google translation etc. So no worry. They were very nice and full of hospitality.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

Had an amazing 5 nights at Tsuruya. A very comfortable room with soft sleep mats, low table and chairs and 2 sitting chairs. We had full board and the meals were exceptional. Very fresh Japanese meals. We loved the outdoor onsen - it was a treat to sit in the hot mineral water while being snowed on. The best part of our stay was the friendly and helpful staff who went out of their way for us - either with hints of where to ski, how to eat meals or general interest in our day. Given we have no Japanese, communication was not difficult. Tsuruya also offers shuttles to the 3 main ski slopes although it is only a 5-10 min walk. We thoroughly enjoyed our stay and will be back next year.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel that I learned about from a friend. Easy to get to as it is directly across from the bus station. Can walk to the ski slopes, which is about five minutes away. Make sure to include breakfast and dinner, as they are amazing served in the room. each room also gets an hour in the private onsen, which is amazing. There is also a public Hot Springs available anytime. English is limited, but the staff are super friendly attentive, and get things done. Ski storage and the set up is perfect to arrive in the morning, Ski, while your room gets ready and then also Ski after you check out. They sell discounted tickets which saves 1100 yen (cash only).
breakfast set
Dinner set
View from 610
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. The staff were very friendly, polite and helpful with luggage. The hotel is very close to Zao Sanroku Station. Since there was a lot of snow on the top of Zao Mountain, the staff knew that we were here to visit. He saw that we were only wearing sports shoes, and suggested lending us a pair of rubber boot for temporary use. I was really so grateful to him. He also speaks English and can provide useful information. In addition, the hotel provides covered parking spaces in case your vehicle gets covered in snow. The room was clean and tidy. There were two tatami mats in the room and there was still enough space for two large suitcases. A large traditional hot spring bath with indoor and outdoor hot spring pools and plenty of space. You can also choose to enjoy a 50 minutes private bath when you checked in. Highly recommended to those who go to Zao Onsen.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful, warm and cozy ambience. Onsen is super nice, loved my stay
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great food. Room is a bit traditional and old but clean. Service is amazing and reception is wonderful.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice customer service, with absolutely delicious dining experience😀 The onsen is very comfortable.
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making the stay special
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location, hotel onsen is good

Hotel staff are friendly and helpful, recommend us good restaurant and advise us what is best time to see snow monster, lift tiket and cable car ticket buy from hotel save us some money.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right inside Zao Onsen District, I arrived by car. A very well facilitated hotel, with lift (especially important for travellers which big luggages), private onsen is available for booking. The reception team and hospitality teams speaks some English, and are very warm and friendly.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Japanese style of stay, we arrived late but the staff wait until we arriving. They are helpful and room was clean
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

A magical one night stay.

We had a great stay at this Ryokan - An adult plus two teenagers. very comfortable and the private onsen are a plus. The only unfortunate part was that they were not serving dinner the day we stayed, which meant needing to look elsewhere - slim pickings in Zao this time of year.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible expe
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were incredible. could help enough.
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay at Gokan no Yu Tsuruya for a ski and onsen vacation. Staff are incredibly friendly, the private and public onsens are phenomenal, and the room was just what I needed to enjoy 5 days in Zao. I'd recommend booking breakfast and dinner ahead if you plan to stay in for dinner. Options around Zao were at times slim, particularly late in the evening. Highly recommend Gokan no Yu Tsuruya to anyone looking for a relaxing way to spend some time.
Stayed 4 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024