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Boca de Agua Bacalar A Member of Design Hotels

5.0 star property
Beachfront hotel with a health club and spa services

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Exterior - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)
Exterior - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)
Tree House, 2 Bedrooms (Pool) | Premium bedding, down comforters, minibar, in-room safe - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)
Tree House (Pool) | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)
Tree House (Jungle) | Premium bedding, down comforters, minibar, in-room safe - Boca de Agua Bacalar A Member of Design Hotels (Xul-Ha)
Take advantage of a terrace, a coffee shop/cafe, and a garden at Boca de Agua Bacalar A Member of Design Hotels. Adventurous travelers may like the snorkeling, paddleboards, and ecotours at this hotel. Treat yourself to spa services, such as a Swedish massage, a detox wrap, or a manicure/pedicure. Yoga classes are offered at the health club; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Tree House (Jungle)

Tree House (Jungle) | Premium bedding, down comforters, minibar, in-room safe

Tree House (Jungle)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Dining table
Down duvet
Premium bedding
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Terrace/patio

Tree House (Pool)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Dining table
Down duvet
Premium bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool) | Premium bedding, down comforters, minibar, in-room safe

Tree House, 2 Bedrooms (Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Dining table
Down duvet
Premium bedding
  • 90 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

About the neighborhood

Located in Xul-Ha, Boca de Agua Bacalar A Member of Design Hotels is near the airport and on a private beach. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Looking to get your feet wet? Sailing, boat tours and swimming adventures can be found near the property.
Visit our Xul-Ha travel guideOpens in a new window
Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

What's nearby

  • Lake Bacalar - 5 min drive - 1.6 miles
  • Laguna Milagros - 17 min drive - 6.8 miles
  • Cenote Azul - 20 min drive - 7.1 miles
  • Cenote Cocalitos - 22 min drive - 8.0 miles
  • Laguna Bacalar Ecological Park - 30 min drive - 10.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 25 min drive

Restaurants

  • ‪Blu Beach Club - ‬9 min drive
  • ‪Siete By Habitas Bacalar - ‬7 min drive
  • ‪Casa Laguna By Azulea - ‬9 min drive
  • ‪Antojitos "La Guadalupana - ‬10 min drive
  • ‪El asadero de Huay Pix - ‬9 min drive

About this property

Boca de Agua Bacalar A Member of Design Hotels

Luxury hotel near Lake Bacalar
Consider a stay at Boca de Agua Bacalar A Member of Design Hotels and take advantage of a terrace, a coffee shop/cafe, and a garden. Active travelers can enjoy snorkeling, paddleboards, and ecotours at this hotel. Treat yourself to spa services, such as a Swedish massage, a detox wrap, or a manicure/pedicure. Yoga classes are offered at the health club; other things to do include kayaking. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), airport pick-up service (surcharge), and outdoor furniture
  • A banquet hall, a 24-hour front desk, and wedding services
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • Wardrobes/closets, balconies, and separate sitting areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Health club
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 32 per person
  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

Does Boca de Agua Bacalar A Member of Design Hotels have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:30 PM.

Is Boca de Agua Bacalar A Member of Design Hotels pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Boca de Agua Bacalar A Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Boca de Agua Bacalar A Member of Design Hotels?

Check-out is at noon.

Does Boca de Agua Bacalar A Member of Design Hotels provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 90 per vehicle applies.

Where is Boca de Agua Bacalar A Member of Design Hotels located?

Situated near the airport, this luxury hotel is 1.5 mi (2.5 km) from Lake Bacalar and within 6 mi (10 km) of Cenote Azul and Laguna Milagros. Cenote Cocalitos and Cenote Esmeralda are also within 9 mi (15 km).

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Reviews

Boca de Agua Bacalar A Member of Design Hotels Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 27 out of 39 reviews
Rating 8 - Good. 4 out of 39 reviews
Rating 6 - Okay. 5 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 2 out of 39 reviews

Reviews

8/10 Good

Mahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025

6/10 Okay

David

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Raúl

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 3 nights in Dec 2025

10/10 Excellent

María García

Liked: Cleanliness, amenities, property conditions & facilities
El hotel una maravilla…. Solo una cosa… me robaron mi iPad 😪 se que no me iban a resolver nada proque no tenía forma de comprobar que la llevaba… y me extraña que siendo un lugar tan exclusivo sucedan ese tipo de cosas Y tampoco le dieron seguimiento, quedaron de avisarme su conclusión de la investigación y nunca me contactaron
Stayed 3 nights in Nov 2025

4/10 Poor

Ivonne

Liked: Amenities, property conditions & facilities
El sitio es hermoso pero el servicio es PÉSIMO.
Stayed 3 nights in Oct 2025

8/10 Good

carlos gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
La transportacion es un reto. La comida esta buena, pero No para recomendación Michelin. Alguno de los meseros No tenian pleno conocimiento del menú. El precio del tour en velero ( proveedor externo ) de 3 horas no corresponde al servicio ofrecido: 325 dlls mas 55 dlls ida y vuelta al centro de Bacalar, y el velero No ofrecía servicio de baño.
Stayed 2 nights in Oct 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Nunca más!

Improvisación en su máxima expresión. Aqui pareciera que nadie está a cargo del hotel. Cero servicio, no son capaces ni de poner toallas secas en la piscina! Hacen el aseo de la habitación hasta donde le alcanza la mano a la persona que supuestamente cumple esa tarea. Un muy buen destino en un pésimo hotel, caro, mal atendido, deteriorado y sucio.Lo más básico aquí no funciona y nadie parece darse cuenta
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
La propiedad es hermosa, los espacios, los cuartos y la laguna no se diga, creo que el servicio de alimentos y bebidas pudiera mejorar, pero no quizá no cuentan con suficiente personal
Stayed 3 nights in May 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho nuestra estancia para celebrar nuestro aniversario. Se une a la lista de mis hoteles favoritos en México, increíble la arquitectura del hotel y cómo se integra orgánicamente con la selva. En comparación con otros hoeteles similares dónde me he hospedado, me gustó que aquí se experimenta la libertad y la conexión con la naturleza sin sacrificar el lujo, el confort y la estética. Esto lo hace único. Se encuentra dentro de la selva por lo que es un paraíso si buscas tranquilidad y/o descanso. Aunque en un principio tenía dudas porque se ubica en Xul-Ha y no en el centro de Bacalar, las preocupaciones si disiparon al llegar. Considero que esta es verdadermamnete la parte más hermosa de la laguna, el agua es cristalina y está completamente libre de embarcaciones y ruido. Tuvimos la laguna prácticamente para nostros solos. Sin dudarlo regresaría.
Stayed 1 night in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conexcion total con la naturaleza

Excelente, perfecto para conectar con la naturaleza, el área de la laguna por donde esta el hotel esta super tranquilo, perfrcto para relajarse
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El acceso a la laguna es por mucho lo mejor. Los alimentos y bebidas son buenos pero caros. Muchos moscos pero no es culpa del hotel
Stayed 3 nights in May 2025

6/10 Okay

izbeth

Disliked: Staff & service
No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio
Stayed 3 nights in Feb 2025

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lugar maravilloso, carente de atención

El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí.
Stayed 4 nights in Jan 2025

10/10 Excellent

María Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superó mis expectativas

Increíble experiencia poder hospedarse en este hotel. Fui con mi pareja y fue perfecto para conectar con la naturaleza, ya que se encuentra en medio de la selva. La laguna es espectacular. De verdad, cada detalle está bien pensado y fuimos atendidos con excelente servicio y el restaurante flora es delicioso, especialmente los desayunos fueron nuestros favoritos. Definitivamente lo recomiendo para una escapada y relajar.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Ausstattung, extrem freundliches Personal, welches alles möglich macht, was gewünscht wird. Traumhafte Lage mit direktem Zugang zur Lagune.
Stayed 2 nights in Aug 2024